Under contract. I Provide VMware Tanzu support, troubleshooting, and operational expertise for an internal group offering Kubernetes Container Services (PKS)/TKGI) to internal Dell Development teams. I function as an escalation point for high-severity tickets and a liaison with VMware support. Provide CKA mentoring and training in DevOps best practices for team members while leveraging my great customer interaction skills.

Nexsys Systems provides consulting, Solutions Architecture, and Professional Services in Systems Programming, DevSecOps Methodologies, SRE philosophy and methodologies, Agile Infrastructure, Cloud Computing, Virtualization, Container Orchestration (Kubernetes), Prometheus, and Grafana.

Technical engagement with Vmware customers who are moving towards deploying modern application architectures using Tanzu for Kubernetes Operations and the Tanzu Applications Platform. I provided pre-sales support across the Vmware Tanzu and vSphere product lines.

I kick-started the Customer Engineering/Success organization. Initially taking ownership of initial triage of incoming customer incidents, tracking feature requests, and being the customer advocate to Product and Engineering. The processes I instantiated were successful in turning around distressed accounts, preventing churn, increasing customer happiness, and encouraging retention.

I worked on a team as one of two Sr. System Developers to evaluate, specify and implement a Managed File Transfer solution to replace a legacy customer data ingestion system based around SFTP. This new system was designed to be more secure, more flexible and more resilient. An offshoot of this project was a fast logfile parser that I wrote that was used to gather data on potential security violations in the legacy system, allowing SecOps to track down unauthorized access by rogue laptops and accounts.

I took over the implementation of the Egress NAT project, a project that utilized the Calico SDN framework. This involved working with vendors, writing functional tests, standing up a bare-metal etcd cluster configuration and everyday SRE duties.

Consultant to EIS Network Transformation team. Providing architectural guidance, engineering support, and mentoring in all aspects of DevOps and Software Defined Networking. Solution Architecture for the VMware NSX product line along with OpenStack SDDC. Built an OpenStack vertical to deliver virtual NSX-T dev environments to the Cloud Team.

Implementing Continuous Delivery of Virtual Environments that support the ongoing Development Process culminating in Env-O-matic.

Handled incoming support cases for the entire Aspera product line. Worked directly with the CEO, on the most challenging problems related to VMware infrastructure. Performed on-site product installations.

I lead the initial buildout of the support organization helping it to transform into a world-class Customer Engineering department. I worked with Engineering, QA and Product Marketing to ensure that NVP would be a stellar product from the beginning. I created prototype diagnostic tools to assist customers in utilizing the NVP API; I mentored support engineers in deep-level troubleshooting of a complex distributed product, which drastically shortened troubleshooting time and, therefore, decreased downtime for our customers.

Sr. Technical Support Engineer at VMware in the elite Business Critical Services unit. BCS was the highest tier support offering, providing enterprise-level support for fortune 1000 companies and government agencies. My specific areas of expertise were Performance, Networking, and memory management. I am the author of explot, a cross-platform visualization tool for vSphere performance data that was used for many years both inside and outside of VMware.

I started my career working for Digital Equipment Corporation in Maynard, Massachusetts. My first job was writing and maintaining CPU diagnostics for Large PDP-11 minicomputers. This first job firmly grounded me in processor internals and their instruction sets. I went on to work as a developer at a pre-Relational Database vendor, Software House, where I worked on System 1022 a DBMS written in MACRO-10. I had a number of contract programmer assignments over the following years, some highpoints were; designing and implementing a Data Acquisition and Control System for the LHRF Fusion experiment at the MIT Plasma Fusion Center, followed by a year and a half abroad working for Olivetti Sp.A in Ivrea Italy. Returning to the US, I took various contract programming assignments in C and assembly language until I eventually wound up at Sun Microsystems East Coast Division (ECD) working on porting SunWindows to the 386i workstation. When the 386i shipped, I transferred to Mountain View where I worked as a developer on X11/News. In 1993, I co-founded InterNex Information Services, one of the first all-digital on-ramps to the Internet by deploying ISDN technology to the last mile. I was the first Director of Network operations, provisioning some 400 customers onto the early commercial days of the Internet. I spun off Virtual Sites, which provided ISDN and Frame Relay connectivity to the San Francisco "dot com", start-up community, and Apache web hoasting internationally. Leveraging my knowledge of ISP Operations, I took assignments in the APAC region for Sun Professional Services, personally on location in Manila Philippines, Bangkok Thailand, Singapore, and Bejing China.