Member of a dynamic team that oversees monitoring and alerting operations. As platform operators we drive reliability and operational capacity through scripting, automation, and creative solutions.Originally hired as a dedicated Onboarding Engineer, I worked "Day 0" to "Day 2" operations to ensure timely and thorough transitions into Managed Services. I met with clients to evaluate their technical environment, technical challenges, and key goals while ensuring that the services we would be providing matched the SOW. Later, during a period of reorganization I became the System Administrator for our LogicMonitor platform. Due to the flexibility of the platform, I was able to develop for special projects to provide higher levels of monitoring and alerting for certain key accounts through direct customer engagements.

Operating as senior technical staff under intermittent supervision to a company of 4000 employees and nearly 300 branches, in a rapidly evolving retail dental industry requiring HIPAA and PCI compliance. Design and Implement automation solutions to ensure stable and efficient operation of technology systems. Lead infrastructure initiatives, oversee work results, provide training and serve as a senior technical resource for other teams.

Operate under general supervision, support and maintain network infrastructure systems for two school districts with unique systems, policies, financial situations, and leadership. Develop and maintain Wireless, VOIP, LAN, Copper, Fiber, MDM solutions, Web Content Filtering,

Operate under general supervision, support and maintain building desktop hardware, software and applications as well as building networking infrastructure under the supervision of the district networking staff.

Served as a member of, and deployed to Iraq with an infantry unit of 150 personnel. Strategically employed individual and team operated weapons in offensive and defensive ground combat. Earned Expert Marksmanship qualifications with individual weapons. Implemented and maintained secure communications equipment. Performed preventive maintenance on weapons, equipment, and vehicles valued at $500,000. Installed and troubleshot internet for several soldiers of my unit by connecting routing and switching devices and running cat5e cable.

Helpdesk- Assisted customers in troubleshooting and repairing Active Directory, NAC, DHCP pool, Common Access Card Certificates, and Imaging via PXE boot. Gained experience with ITSM Remedy ticketing system.Physical Security- Utilize policies, procedures, and practices to ensure securityof campus buildings, office personnel, classified information and materials. Operate and troubleshoot building access systems with IP cameras, badge readers, biometric fingerprint reader and user level permissions.