- Answer phone and emails, and maintain records- Text and Email confirmations to clients- Create routes for drivers- Perform routine administrative tasks. ie: filing bills, etc.- Create, maintain, and enter document(s) information into Real Green database

Managed the Capacity Building and Mini Grants programs, including a $400,000 cumulative budgetCreated and compiled reports monthly and at the request of CFSA and senior managementAssisted the Executive Director and the Director of Community Engagement with planning and evaluating prevention and intervention service providers in Ward 7Consulted with community-based organizations to determine the services they provide and their potential benefit to families in Ward 7

Tracked and monitored referrals for Title IV-E Waiver programs: Homebuilders and Project ConnectMonitored data and client notes to ensure accuracy in the data systems: ETO and ODMCreated and compiled reports, as requested, for CFSA and the Title IV-E Waiver evaluators for both programs Participated in quality assurance reviews and other meetings as requested for both programsAnalyzed quality assurance findings to identify patterns, determine cause and make recommendations for improvementAssisted in the monitoring of contract compliance, including a $900,000 budget for both programs.

Supported directors within Community Advocacy in administration, programming and other necessary tasksMaintained budget for the Department of Community Advocacy and the centers within the departmentPlanned and executed intersectional programming for the department of Community AdvocacySupervised student Staff in the Community Advocacy, Cultural Center departments and Identity Based Housing Committee

• Providing administrative support for ESOL programs• Maintains confidential files on individuals (students or staff) with disabilities• Trains staff on ADA issues and procedures • Supports agency in providing accommodations or best practices for students and staff• Coordinates ADA Compliance Activities and Submits annual report of ADA compliance to DOE

• Responsible for carrying out all operational tasks in the absence of management which include: - Opening and closing the store - Administering returns and store credit - Establishing sales goals and dividing tasks among sales associates• Mastering Sales Associate tasks

• Greeted customers warmly and anticipated their needs• Advised customers on merchandise based on personal style and events• Informally modeled and provided personal feedback on merchandise• Quoted prices and discounts as well as credit terms, trade-in allowances, warranties and delivery dates• Conducted transactions and accepted payment through cash, check and credit card• Assisted in merchandise displays• Maintained sales records for inventory control

- Promoted events and services using social media, press releases, and community involvement- Kept track of tutor and learner information using Outlook, SMARTT and Microsoft Access databases- Recruited, interviewed and kept track of applicants for volunteer positions- Engaged in one-on-one and small group tutoring at the Care Center and PAFEC- Provided weekly updates throughout the building with the PAFEC Weekly newsletter- Promoted TEDx Pioneer Valley Conference using social media- Co-Facilitated workshop at Holyoke Bound on adult education to 20 new tutors- Taught classes and helped visitors in need at the Gill Technology Center

- Organizing and keeping record of applicants- Leading Info sessions for the YouthBuild program- Proctoring the TABE (Level M, Forms 9 &10)- Booking and conducting interviews with YouthBuild staff

- Writing articles for the organization's website on students, faculty, and administration of color who make a positive impact in the UMass community.- Maintaining contact with web designer and providing content for the CMASS website- Guiding and mentoring the younger staff reporters.

I wrote spotlight articles on students, faculty, and administration of color who have made positive contributions to the campus community. I also edited articles submitted by our other staff writer.