Netha Lawrence Email & Phone Number

Gainesville, Florida, United States

Ocala, Florida, United States

• Provided installation, configuring, and support to users with overall computer systems, software, and hardware issues to include networking printers.
• Performed software upgrades, network setup and configuration, and Virus and Trojan removal. As well as clean up computers.
• Resolved technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Enter commands and observe system functioning to diagnosed, troubleshot, and resolved hardware, software, or other network and system problems, and replace defective components when necessary.
• Created, maintained, and updated the nonprofit organization's Facebook page.
• Interacted with clients to designing functionality, developed and designed new web interfaces, layouts, and site graphics.

United States

• Successfully translate complex technical information / instructions into a simple language that would ensure seamless troubleshooting
• Delivering a consistent level of quality on all calls and issues
• Utilize multiple systems to access neighbor information, research issues, and educate neighbors
• Understand and implement new information and procedures efficiently and professionally
• Analyze, isolate, research, and effortlessly explain step by step technical troubleshooting solutions related to software or hardware
• Effectively communicate with neighbors while documenting conversations, exchanges, or sessions into multiple systems

Newberry, Florida, United States

• Helping set up hardware or software, diagnosing connectivity or data access problems, answering questions about hardware or software, and helping users access shared drives and devices.
• Resolve moderate to complex hardware, software and network connectivity problems, including problems not covered by established procedures.
• Escalate complex support requests to relevant IT staff for resolutions.
• Understand support problems, analyze problem data and determine appropriate solutions.
• Identifies issues with new hardware or software and works with users or on the back end of servers to quickly resolve those issues and prevent delays.
• Prepare reports on hardware and software issues.

Gainesville, Florida, United States

• Installs, administers, operates, and repairs the enterprise-level LAN, WAN, Wireless LAN, VoIP, IP networks efficiently and securely using appliance servers, routers, switches, VLANs, and other hardware to ensure.
• Installs, administers, operates, and repairs physical and virtual appliance servers consisting of hardware and applications in conformance with established practices for an auditable enterprise-level network environment.
• Provisions installs, commissions, tests, repairs, maintains and calibrates network equipment.
• Locates and identifies tie cables within the infrastructure.
• Cross-connects lines and circuits in a cross-connect field.
• Installs data circuits for data terminating equipment.

Marietta, GA

• Provide first and second level phone support for NMC tickets, accurately create and update tickets in a timely manner
• Track and take action on SLA-impacting issues by treating customers ticket updates as SLA events and acknowledge accordingly, opening Trouble Tickets with all Vendors and following through to closure
• Monitor, Maintain and Report on SLA’s for customers and ensure the requirements are followed, responding in a timely manner on all Proactive Monitoring alerts and ensure progression is tied to contracted SLA's
• Process incoming maintenance requests on a 7 x 24 basis, determining if dispatch is required, and following through to ensure dispatch has been scheduled, utilize existing tools and systems to update customers in a.
• Demonstrate a basic understanding of Networking to include Layer 2 and Layer 3 infrastructure; to include identifying the best practice troubleshooting techniques to aid in improving MTR. (mean time to repair)
• Have a thorough understanding of the current billing system: i.e., account look up, trouble ticket creation, facility management system as well as tech portal and CPE functional

Pease ANGB, NH & Concord, NH

• Processes a wide range of human resources transaction.
• Provides technical assistance in the area of recruitment an placement.
• Advises and provides procedural and technical guidance to all members on recruitment and placement.
• Reviews and verifies information on requests for vacancy announcements.
• Analyzes and evaluates applications to determine eligibility.
• Creates and maintains records, databases, and reports.

Associate'S Degree, Information Technology

High School

Activities and Societies: Chours