Nethravathi C Email & Phone Number

Bengaluru, Karnataka, India

Working in CPC Efilng project for Infosys. ❖ Essential Duties and responsibilities in Porter as a Quality assurance are : Ø Responsible for training delivery to new hire batchesØ Audit calls and share feedback to improve performanceØ Preparing and updating training related reportsØ Actively participates in all training & process level initiativesØ Work closely with the operation teams to improve process performanceØ Participating in calibration session with all functions to drive consistency in feedback Ø Conduct TNI and TNA analysis across LOB to identify training needsØ Developing and updating process level training contentØ Update disseminationØ Conducts weekly and monthly refresherØ preparing Weekly report and monthly report Ø preparing monitoring plan for teamØ D-sat analysis Ø RCA

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

❖ Essential Duties and responsibilities in Conneqt as a Quality analyst are:➢ Call (Inbound & Outbound), Email, Chat, Grievance, CPGRAM audits and Feedbacks- Random,DSAT, Live audits.➢ Attending client meeting and arranging external calibration.➢ Taking hurdles among team and guiding them how to work on area of opportunity.➢ Generation of daily work report, Pending work report and monthly analysis.➢ Monitoring the tickets in different queues➢ Bottom Quartile management report.➢ Quality training for new joiners.➢ Skilled in formulating and implementing strategies by analysing various Quality defects.

Bengaluru, Karnataka, India

❖ Essential Duties and responsibilities in Truck easy as a senior Business associate are:1. onboarding new driver partners in system2. Collecting all required docs for attaching vehicle3. Meeting walk-in driver partners in the office.4. Solving driver concerns and complaints by understanding their queries5. Conducting New campings for new driver enrolments in system and to avoid increasing churn partners driver count in system6. Conducting driver partner training7. Maintaining the quality driver partners in system 8. Making calls for vendor acquisition

Bangalore

Worked as a QA in CC and Business associate in supply department❖ Essential Duties and responsibilities in Porter and Truck easy as a Business associate are:1. onboarding new driver partners in system2. Collecting all required docs for attaching vehicle3. Meeting walk-in driver partners in the office.4. Solving driver concerns and complaints by understanding their queries5. Conducting New campings for new driver enrolments in system and to avoid increasing churn partners driver count in system6. Conducting driver partner training7. Maintaining the quality driver partners in system 8. Making calls for vendor acquisition❖ Essential Duties and responsibilities in Porter as a Quality assurance are : Ø Responsible for training delivery to new hire batchesØ Audit calls and share feedback to improve performanceØ Preparing and updating training related reportsØ Actively participates in all training & process level initiativesØ Work closely with the operation teams to improve process performanceØ Participating in calibration session with all functions to drive consistency in feedback Ø Conduct TNI and TNA analysis across LOB to identify training needsØ Developing and updating process level training contentØ Update disseminationØ Conducts weekly and monthly refresher

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Bbm, Finance And Financial Management Services, 1St Grade

Activities and Societies: Shuttle

Bachelor Of Business Administration - Bba, Business Administration And Management, General, 74%