Nethusha R. Email & Phone Number

Colombo, WP, LK

Colombo, Western Province, Sri Lanka

Conducted detailed audits to ensure project deliverables met client specifications, resulting in optimum compliance levels across all audited projects.Audited and enforced stringent data security measures, identifying and addressing non-compliance with ISO/IEC 27001 standards.

Colombo District, Western, Sri Lanka

Led and empowered a diverse team of 33 members, resulting in a 20% improvement in issue resolution time and a 15% increase in overall workflow efficiency.Developed and maintained comprehensive documentation for Infrastructure Services, including regular updates to Knowledge Base (KB) articles.Planned for future infrastructure needs, anticipating growth and.

Colombo District, Western, Sri Lanka

Spearheaded change management strategies that resulted in a 40% increase in the successful adoption of new processes and technologies within the client's business.Achieved a 98.65% compliance rate with industry best practices, while also establishing configuration consistency and robust processes, ensuring a dependable and reproducible production.

Colombo, Western Province, Sri Lanka

Suggested tips to encourage the team's individual performance levels which enhanced the team's productivity by 98%.Converted the team contribution rate to 95% by suggesting strategies to improve team members' work.

Colombo District, Western, Sri Lanka

Proven record in monitoring & escalating alerts to the relevant stakeholders with 100% accuracy.Contributed over 88% of the overall team's contribution towards the day-to-day workflow in meeting clients' requirements.Recognized as the consistent top performer since the period of probation.

Colombo, Western Province, Sri Lanka

Colombo, Western Province, Sri Lanka

At Adivantix Consultants, we specialize in empowering professionals and leaders to excel through personalized and innovative guidance. As a team of certified and Harvard-trained professionals, we are committed to delivering the highest standards of leadership development tailored to each client’s unique needs.Our Values- Integrity: We uphold the highest.

Colombo, Western Province, Sri Lanka

Who We Are:Ashnet BPO Services, headquartered in Colombo, Sri Lanka, is a leader in providing digital marketing, SEO, web development, branding, and support services. We are committed to revolutionizing how businesses engage with their customers across the globe, with a focus on markets in the UK, UAE, India, Sri Lanka, and Australia.Our Mission:Our.

Colombo, Western Province, Sri Lanka

At Shine Designers, we believe in the transformative power of creativity. Established with a vision to redefine branding and design, we are dedicated to helping businesses shine in the digital landscape. With a team of passionate professionals and a commitment to excellence, we offer a comprehensive suite of services tailored to meet the unique needs of.

Colombo, Western, Sri Lanka

Administered 25 Sri Lankan Government sector clientele, managed Google & Zoom products & service-related enquiries by providing first-grade assistance.Established strong relationships with key stakeholders, both internally and externally, facilitating smooth project execution and timely delivery of product specifications and changes.Successfully managed.

Homagama Srilanka

Developed and managed digital marketing campaigns across multiple channels and accounts by utilizing tools and techniques as appropriate including e-mail marketing and paid advertising.Identified trends and insights & made sure the campaigns got 100% engagement.Ran over 20 successful campaigns with profitable ROI.Skilled in Website content writing, SEO.

Western, Sri Lanka

Hired and led a team of 15 skilled professionals. Handled critical customers and provided them with first-grade service and converted the customer retention rate to 96%. Conducted workshops and back-to-back training for the team members and made certain that the team provides a 98%+ customer satisfaction rate.Actively rolled out and contributed to the.

Colombo, Western Province, Sri Lanka

Assisted Clients with relative queries relative to their product delivery by providing top-notch customerservice.Communicated with stakeholders and ensured that client orders were being delivered on time.Practised Agile Methodologies and was handy with Jira, Simpli5, and Zoho CMS.

Hayes, England, United Kingdom

Recruited and guided a team of 30 skilled professionals complying to the organizational recruitment standards. Known to provide an outstanding customer service to international clientele & converted the customer retention rate by 99%. Proven records in maintaining employee compliance rate by 100% relative to organizational working procedures. Presented the.

Hayes, England, United Kingdom

Assisted UK Clientele with their travel and guided them with booking a hire.Monitored documents and notified the relevant parties relative to their credentials expiry and ensured the documents are being updated in a timely manner meeting compliance.

Cs50'S Computer Science For Lawyers, Computer Science & Law

Bsc In Cybersecurity & Digital Forensics (Top-Up), Cyber/Computer Forensics And Counterterrorism

Affiliated by ESOFT Metro Campus Coursework : Cyber Security Fundamentals, Network & Mobile Forensics, Internet Protocols and Services

Professional Certificate In Cyber Security & Networking, Cyber/Computer Forensics And Counterterrorism

Coursework : Introduction Cyber Space and basic concept of Network, Windows, Linux; Ethical Hacking and Basic Vulnerability assessment.

Diploma, Graphic Design

Coursework : Adobe Illustrator, Adobe Photoshop, Adobe Indesign, Corel Draw

Higher National Diploma, Computing And Systems Development, 5 Merits, 11 Passes

Coursework : System Analysis and Design, Procedural Programming (C++), Object Oriented Programming (C#), Networking Technologies, Data.

Diploma, Information Technology, Distinction

Coursework : Fundamentals of ICT and Operating Systems, End User Applications, Software Engineering with Programming Techniques, Visual.

Diploma, Secondary Education And Teaching, First- Class Pass

Coursework: Education Psychology, Guidance & Counselling, School Organization & Management, Teaching Methods & Evaluation.

10Th, 479 / 500

Covered subjects: English, Tamil (Second Language), Maths, Science, Social Studies and graduated with an overall score of 479/500.