Nethusha R. Email and Phone Number
As a dedicated professional with extensive experience in Project and Operations Management, I excel in leading transformative IT services and solutions at HCLTech, a leader in global technology innovation. I've spearheaded a diverse team of 33, enhancing issue resolution time by 20% and boosting workflow efficiency by 15% through strategic leadership and empowerment. My expertise extends to IT Infrastructure Management, where I focus on Data Analysis, Compliance, and Quality Assurance ensuring high standards and aligning with industry best practices. My role also involves significant contributions to Process Improvement and Performance Management, where I have streamlined operations and maximized team performance, aligning with strategic business objectives.I am highly proficient in Agile, SAP, and ITIL frameworks, and possess hands-on experience with cutting-edge technologies including ServiceNow, Simpli5, and Jira. This diverse skill set enables me to adapt seamlessly across various scenarios, ensuring efficient, cost-effective service delivery in collaboration with vendors and third-party providers. My innovative problem-solving skills have been recognized through awards such as the Innovative Contributor Award and the Top Performer Award.A graduate in BSc Cybersecurity & Digital Forensics from Kingston University, I bring a deep understanding of cyber and computer forensics, enhancing my ability to navigate the evolving challenges and opportunities within the digital landscape.Industries I have worked in:- Travel & Tourism (Transportation).- Fast-Moving Consumer Goods (FMCG).- Software as a Service (SaaS).- Information Technology (Digital Marketing).- Information Technology Consulting Outsourcing.My approach to management is rooted in a commitment to excellence, with a focus on streamlining processes, optimizing resource allocation, and enhancing team performance. I am passionate about fostering an environment that encourages innovation and continuous improvement, making me an ideal candidate for leadership roles in project and operations management.
Microsoft
View- Website:
- microsoft.com
- Employees:
- 231118
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Sales Support And Operations ManagerMicrosoftColombo, Wp, Lk
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Assistant Manager - Operational Efficiency & Quality AssuranceHcltech Sri Lanka Jul 2024 - PresentColombo, Western Province, Sri LankaConducted detailed audits to ensure project deliverables met client specifications, resulting in optimum compliance levels across all audited projects.Audited and enforced stringent data security measures, identifying and addressing non-compliance with ISO/IEC 27001 standards. -
SpecialistHcltech Sri Lanka Jan 2023 - Aug 2024Colombo District, Western, Sri LankaLed and empowered a diverse team of 33 members, resulting in a 20% improvement in issue resolution time and a 15% increase in overall workflow efficiency.Developed and maintained comprehensive documentation for Infrastructure Services, including regular updates to Knowledge Base (KB) articles.Planned for future infrastructure needs, anticipating growth and scalability requirements.Collaborated seamlessly with vendors and third-party service providers, ensuring efficient and cost-effective service delivery.Negotiated favorable terms and optimized vendor relationships, contributing to overall cost savings and service quality improvements.Collaborated with project teams to overcome infrastructure challenges, leading to a 10% acceleration in project execution timelines.Achieved and maintained compliance with relevant regulations and audit requirements, enhancing overall infrastructure security.Implemented effective scheduling strategies for team resources, both during business hours and after hours, resulting in optimized infrastructure utilization.Reinforced robust processes to track provisioned assets in the Configuration Management Database (CMDB). Ensured information was up-to-date, accurate, and auditable, contributing to improved asset management and compliance.Implemented improvement recommendations following an in-depth analysis, resulting in a targeted approach to address root causes and elevate customer satisfaction to 100%.
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Functional LeadHcltech Sri Lanka Nov 2022 - Jan 2023Colombo District, Western, Sri LankaSpearheaded change management strategies that resulted in a 40% increase in the successful adoption of new processes and technologies within the client's business.Achieved a 98.65% compliance rate with industry best practices, while also establishing configuration consistency and robust processes, ensuring a dependable and reproducible production environment.Obtained a customer satisfaction rate of 98% through a meticulous focus on quality and attention to detail in all deliverables.Facilitated productive brainstorming sessions that led to the implementation of efficiency-enhancing strategies, contributing to a 40% increase in team productivity.Conducted training sessions for IT Infrastructure Team members and Service Desk staff, enhancing overall team competency and knowledge.
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Shift LeadHcltech Sri Lanka Aug 2022 - Nov 2022Colombo, Western Province, Sri LankaSuggested tips to encourage the team's individual performance levels which enhanced the team's productivity by 98%.Converted the team contribution rate to 95% by suggesting strategies to improve team members' work.
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Senior AnalystHcltech Sri Lanka Jan 2022 - Jul 2022Colombo District, Western, Sri LankaProven record in monitoring & escalating alerts to the relevant stakeholders with 100% accuracy.Contributed over 88% of the overall team's contribution towards the day-to-day workflow in meeting clients' requirements.Recognized as the consistent top performer since the period of probation.
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Business PartnerAdvaiza Jun 2024 - PresentColombo, Western Province, Sri Lanka -
FounderAdivantix Consultants Oct 2023 - PresentColombo, Western Province, Sri LankaAt Adivantix Consultants, we specialize in empowering professionals and leaders to excel through personalized and innovative guidance. As a team of certified and Harvard-trained professionals, we are committed to delivering the highest standards of leadership development tailored to each client’s unique needs.Our Values- Integrity: We uphold the highest ethical standards in all our interactions.- Innovation: We continuously seek innovative ways to enhance leadership development.- Empowerment: We are dedicated to empowering leaders to achieve their fullest potential.Our MissionOur mission is to transform professionals into visionary leaders who are equipped to navigate and succeed in today’s complex business landscape. We achieve this through targeted mentorship that hones key skills such as strategic thinking, emotional intelligence, and persuasive communication.Our VisionOur vision is to be the leading provider of bespoke leadership development services, inspiring and cultivating leaders who make a lasting positive impact on their industries and communities.Our team prides itself on creating an environment where aspiring leaders can develop into influential figures capable of driving significant change. With our comprehensive approach to leadership development, we ensure that every session not only meets but exceeds your expectations, helping you to not only achieve but redefine your leadership goals. -
FounderAshnet Bpo Services Jun 2021 - PresentColombo, Western Province, Sri LankaWho We Are:Ashnet BPO Services, headquartered in Colombo, Sri Lanka, is a leader in providing digital marketing, SEO, web development, branding, and support services. We are committed to revolutionizing how businesses engage with their customers across the globe, with a focus on markets in the UK, UAE, India, Sri Lanka, and Australia.Our Mission:Our mission is to empower businesses by enhancing their digital footprint and operational efficiency through innovative solutions. We strive to drive growth, improve performance, and enhance the digital presence of our clients with customized strategies tailored to their unique needs.Our Expertise:With a robust portfolio of services, we specialize in delivering comprehensive digital solutions from initial concept to final execution. Our expertise includes creating visually appealing and functional websites, formulating strategic marketing campaigns that drive engagement, improving search engine rankings, and providing exceptional support services to enhance customer satisfaction.Our Values:- Integrity and Transparency: We believe in honesty and openness, ensuring our clients are fully informed throughout their journey with us.- Innovation: By staying at the forefront of technology and market trends, we continually adapt and evolve our services to offer the best.- Client-Centric: We put our clients at the heart of our operations, prioritizing their goals and customizing solutions to ensure success.Our Promise:As your trusted partner, Ashnet BPO Services guarantees a commitment to your business's growth and digital excellence. We promise to deliver not just solutions but results that matter. -
FounderShine Designers Jan 2019 - PresentColombo, Western Province, Sri LankaAt Shine Designers, we believe in the transformative power of creativity. Established with a vision to redefine branding and design, we are dedicated to helping businesses shine in the digital landscape. With a team of passionate professionals and a commitment to excellence, we offer a comprehensive suite of services tailored to meet the unique needs of each client.Our MissionOur mission is simple yet ambitious: to empower businesses to stand out, connect with their audience, and achieve their goals through innovative design and strategic branding solutions. We strive to be more than just a service provider; we aim to be a trusted partner on every client's journey to success.What Sets Us ApartWhat sets Shine Designers apart is our unwavering commitment to quality, creativity, and client satisfaction. We approach every project with enthusiasm, creativity, and attention to detail, ensuring that our clients receive nothing but the best. From concept to execution, we work tirelessly to exceed expectations and deliver results that truly shine.Our ServicesDesigning: From eye-catching logos to captivating marketing materials, our design team brings your vision to life with creativity and precision.Branding: We specialize in crafting compelling brand identities that resonate with your target audience, setting you apart in a crowded marketplace. -
Customer Support SpecialistFinetech : Google Cloud Premier Partner Jun 2021 - Jan 2022Colombo, Western, Sri LankaAdministered 25 Sri Lankan Government sector clientele, managed Google & Zoom products & service-related enquiries by providing first-grade assistance.Established strong relationships with key stakeholders, both internally and externally, facilitating smooth project execution and timely delivery of product specifications and changes.Successfully managed relationships with external vendors and clients throughout the project life cycle, resulting in improved collaboration, customer satisfaction, and repeat business opportunities. -
Digital Marketing ExecutiveSyntax Genie (Pvt) Ltd Feb 2021 - Jun 2021Homagama SrilankaDeveloped and managed digital marketing campaigns across multiple channels and accounts by utilizing tools and techniques as appropriate including e-mail marketing and paid advertising.Identified trends and insights & made sure the campaigns got 100% engagement.Ran over 20 successful campaigns with profitable ROI.Skilled in Website content writing, SEO, Google AdSense, Meta Business Suite, LinkedIn Marketing, Social Media Management, & Graphic Designing. -
Customer Service RepresentativeOrel Corporation Apr 2020 - Feb 2021Western, Sri LankaHired and led a team of 15 skilled professionals. Handled critical customers and provided them with first-grade service and converted the customer retention rate to 96%. Conducted workshops and back-to-back training for the team members and made certain that the team provides a 98%+ customer satisfaction rate.Actively rolled out and contributed to the success of identified digital projects with customers, leveraging technology to enhance service efficiency and customer engagement.Managed and nurtured strong working relationships with internal sales teams and external customers in modern trade and E-commerce channels, fostering collaboration and mutual understanding.Achieved and consistently exceeded primary service targets for both modern trade and E-commerce customers, ensuring a high level of customer satisfaction and loyalty.Maintained robust relationships with internal stakeholders, particularly with Supply Chain, Planning, and Logistics teams. Collaborated effectively to ensure seamless coordination across the supply chain.Improved Operational Level Agreements (OLA) in E-commerce customer relationships and identified alternatives to enhance On-Shelf Availability (OSA) tracking, contributing to improved overall supply chain efficiency.Provided crucial support to general trade teams, actively contributing to the achievement of their sales targets and fostering a collaborative approach across different sales channels. -
Customer Service AgentOrel Corporation Apr 2020 - Jun 2020Colombo, Western Province, Sri LankaAssisted Clients with relative queries relative to their product delivery by providing top-notch customerservice.Communicated with stakeholders and ensured that client orders were being delivered on time.Practised Agile Methodologies and was handy with Jira, Simpli5, and Zoho CMS.
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Assistant ManagerV V Link Taxis (Pvt) Ltd Dec 2017 - Nov 2019Hayes, England, United KingdomRecruited and guided a team of 30 skilled professionals complying to the organizational recruitment standards. Known to provide an outstanding customer service to international clientele & converted the customer retention rate by 99%. Proven records in maintaining employee compliance rate by 100% relative to organizational working procedures. Presented the management with existing threats and the business impact and mitigated the risk by 99%.
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Inbound Customer Service RepresentativeV V Link Taxis (Pvt) Ltd Dec 2017 - May 2018Hayes, England, United KingdomAssisted UK Clientele with their travel and guided them with booking a hire.Monitored documents and notified the relevant parties relative to their credentials expiry and ensured the documents are being updated in a timely manner meeting compliance.
Nethusha R. Education Details
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Computer Science & Law -
Cyber/Computer Forensics And Counterterrorism -
Informatics Institute Of Technology (Iit Campus)Cyber/Computer Forensics And Counterterrorism -
Graphic Design -
5 Merits, 11 Passes
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Distinction -
First- Class Pass
Frequently Asked Questions about Nethusha R.
What company does Nethusha R. work for?
Nethusha R. works for Microsoft
What is Nethusha R.'s role at the current company?
Nethusha R.'s current role is Sales Support and Operations Manager.
What schools did Nethusha R. attend?
Nethusha R. attended Harvard Online, Kingston University, Informatics Institute Of Technology (Iit Campus), Esoft Metro Campus, Esoft Metro Campus, Icbt Campus, Indian Institute Of Technology, Madras, Don Bosco Matriculation Higher Secondary School - Chennai, India.
Who are Nethusha R.'s colleagues?
Nethusha R.'s colleagues are Alessandro Caniglia, Uzma Auth, Cpa, Cdfm, Laura Reddick, Jacob Lorch, Ahmed Warteni, Estevan Seyfried, Fenil Kapadia.
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