● Delivered exceptional customer service by actively listening to client and gathering client requirements, and providing with clear technical solutions using professional language.● Leveraged improved English fluency to effectively communicate with clients, meeting client requirements under tight deadlines and achieving client satisfaction.

● Acted as a founding member within a startup environment, collaborating with stakeholders to define user stories and translate product requirements into functional specifications. ● Troubleshooted and resolved technical issues during API integration, leading to a 20% improvement in platform performance and a 15% reduction in technical problems. ● Managed the project from concept to launch within 3 months, including UI/UX design and feature implementation.● Enhanced security measures and protocols to protect sensitive company and client data, reducing unauthorized access.

UID.No: SC-0173-2021● Facilitated in walkthrough reviews of programs and unit testing to investigate scope for improvements and track performance.● Documented components and ensure project delivery on time, thereby enhancing client trust.● Directed personal development initiatives for the team, resulting in a 20% increase in employee satisfaction and a 15% improvement in overall team performance.