Netra Epps Email & Phone Number

Lebanon, TN

Greater Nashville Area, TN

• Manages and develops career services staff while monitoring performance, providing feedback, and meeting regularly to discuss career goals and objectives.
• Documents all program activity, tracks client placement in jobs and training programs, analyzes data, and presents periodic reports to District for Board of Directors.
• Provide individual and group counseling sessions to assist clients with job searching, mock interviewing, and resume development to obtain employment.
• Develop creative strategies for talent sourcing through target recruiting, social media, and online marketing to acquire and maintain a diverse pipeline of talented candidates to address business partner recruitment.
• Market services and develop partnerships with employers to identify employment opportunities and assist with recruitment of employees by hosting career fairs, on-site interviews, and information sessions.
• Develops and fosters relationships with community agencies/organizations to promote Career Solutions programs and services, and maintain a continuous pipeline of new job seekers.

• Oversee the aspects of staff performance: evaluations, progressive discipline, mediation of staff disputes and grievance procedures in accordance with company policy.
• Established training programs for staff in regards to all aspects of workplace performance and professional development.
• Responsible for recruiting, orienting, training and supervising a staff of 15 and was able to reduce staff turnover by improving staff orientation and training, professional development, and coaching.
• Prepares and presents reports for senior leadership to share key insights and opportunities (e.g., job market landscape, employment trends impacting programs, placement statistics).
• Developed and coordinated career counseling services, job search assistance, transfer counseling and internship opportunities.
• Trained students on interviewing techniques and best practices, conducting workshops and one-on-one coaching sessions that contributed to successful job placement of students.

• Scheduled and conducted interviews, pursued qualified candidates for enrollment, and determine appropriateness of candidates for admission based upon career goal compatibility.
• Contacted prospective students (leads) and provided accurate and complete information about the school and the programs of education offered by the campus.
• Managed inquiries to achieve prompt contact and weekly performance goals; made prompt and effective contact with inquiries and redirected unqualified candidates based upon incompatible career goals.
• Participated in recruitment and enrollment activities including: open houses, regional presentations, training sessions, orientation programs, and career days.
• Completed administrative work and followed up with potential students through the enrollment completion process up to and including active attendance in school to assure successful matriculation.

• Assisted with recruitment, on-site leadership, and training of branch staff.
• Fostered a teamwork/open-door environment conducive to positive dialogue across the organization and cited as the driving force behind branch's employee-retention within an industry where high turnover is the norm.
• Developed an on-going training program for branch employees to build corporate and community relationships and served as a liaison between the bank and community partners.
• Built relationships with companies through quarterly outreach, off-site visits, presentations, and attended employee fairs to uncover financial needs.
• Responsible for opening new accounts, handling teller transactions, sells/cross-sells bank products and services, and resolving customer service issues.
• Implemented strategic sales plans to exceed monthly and quarterly goals by converting customer service relations into sales opportunities.

• Trained, recruited and hired store employees; administered payroll and addressed HR inquiries.
• Assisted in developing and implementing employee performance evaluations and improvement plans.
• Increase sales by marketing rental business via participation in bridal show and high school events.
• Properly measure customers, assist in style selection, and accurately complete paperwork
• Assist all customers in alterations, appointments, pick-ups, and special order requests.