• To ensure smooth and effective functioning of the Graduate Trainee Program.• Managing end to end Training development schedule.• Designing Assignments and Assessments.• Managing stakeholders.• Manage complete training cycle: Assess Needs, Plan, Develop, Coordinate, Monitor and Evaluate.o Map out training plans, design and identify suitable vendors for effective delivery of the program.o Choose appropriate training methods per case (simulations, mentoring, on the job training, professional development classes etc)o Market available training opportunities to employees and provide necessary information.o Use accepted education principles and track new training methods and techniques.o Assess instructional effectiveness and summarize evaluation reports determining the impact of training on employee skills.o Prepare and publish periodic Training dashboards.o Partner with internal stakeholders and liaise with matter experts regarding their progress.o Maintain training records.

• Acknowledged for accomplishing team optimization:o Analyzed and optimized the process of Catalog team and reduced the manpower requirement from 45 employees to 15 employees.o Prioritized and optimized the resource allocation across teams thus reducing the total turnaround time.o Reduced attrition by proper training and succession planning of employees.• Motivated resources to delivery high quality output in short duration of time.• Efficiently resolved team queries and bottlenecks to ensure on time delivery of projects.• Played key role in design, documentation, development, tracking & release of various projects like Reprising, Shipping, Warehouse management system for a multi dollar e-commerce website (LAH) including development and release for shipping industry: VIMS, PMS, CMS• Recipient of Visionary Leadership Award for 2013 – 2014

• Played key role in development of Organizations structure.• Conducted new employee trainings, induction programs including training sessions for junior team members• Successfully Designed and implemented performance improvement program.• Successfully set up ZEDO’s monthly newsletter.• Collaborated with the product management team in documenting ‘Knowledge base and Customer Manuals‘• Planned test schedules/ strategies based on project scope or delivery dates• Assisted the product management team in setting up new teams and process.• Evaluating employee performance and accordingly planning performance improvement programs.• Analysis of training needs.• Involved in end to end management of multiple projects in compliance to project delivery schedules and other SLA parameters aimed at accomplishing strategic business/ organizational objectives• Interacted with internal and external stakeholders across various levels like engineering, design, operations, marketing, customer support and stake holders for collating/ evaluating project requirements• Liaised with project managers in implementing project costs, schedules, evaluating performance of component projects for enhancing project quality• Aligned program scope with strategic business objectives by modifying programs to enhance effectiveness• Groomed/ mentored team members in enhancing client satisfaction by providing superior service quality including methodology, consulting excellence in implementing best practice in project management and project planning• Prioritized features and managed product schedules for technical development.• Enhanced project profitability by preparing/ maintaining project budget and optimizing resource utilization• Prepared/ presented statement of work, drafted contract for securing new and follow-on work• Prepared/ presented project status reports and project change requests. Organized and chaired project reference group meetings

• Conducted software compatibility tests with programs, hardware, operating systems, or network environments including manual testing of ZEDO ad serving product• Managed testing efforts including development of test scenarios, develop/ updates of test cases• Identified/ built test suites, implemented tests, participated in defects reporting/ verification and defect management (using Bugzilla defects tracking system)• Liaised with product management, project management and development teams in identifying/ supporting software verification and validation requirements. Coordinated client engagement services and solution implementations• Rendered business consultancy, knowledge expertise in strategic performance management methodologies including process assessment and application of technologies to business• Acquainted customers with potential of solutions and services. Involved in development/ implementation of various test suites – including smoke, functional, regression; inter system, integration, API, load and performance • Managed automation strategy/ effort and generated scripts to perform automated testing cycles using (primarily) Selenium• Assisted in production deployment of applications and conducted validation testing during off-hours maintenance windows. Organized training sessions for junior QA test engineers• Defined scope and objectives of levels of QA testing. Evaluated/ approved test plan and test cases prepared by junior test engineers• Applied test methodology, engineering and product knowledge in designing tests/ testing strategies for evaluating, certification of products for sub divisions of ZEDO• Planned/ conducted analysis, inspection, designing, testing and integration to assure quality for large and complex projects• Participated in quality-engineering reviews of design documentation to align with stated requirements

• Interacted with ZEDO customers for effectively resolving issues and enhancing service quality • Identified/ debugged issues related to Ad serving technology and ZEDO’s product• Enhanced knowledge base by adding solutions through Sales force• Liaised with sales and technical teams in ZEDO pertaining to project and customer related issues• Provided input and feedback related to systems improvements, including ZEDO ad serving technology, user interface, user training materials, programs, support systems and processes