Annette Drennen Email & Phone Number

Akron, Pa, Us

Akron, Pa, Us

Spruce Court Royersford, Pa

Respond to resident inquires. Enter work orders in database. Follow-up with maintenance staff to ensure the resident request is handled in a timely manner. Work directly with clients to lease apartments. Answer telephones and courteously assist customers within high-volume, deadline driven settings.

Lansdale, Pa

Demonstrated ability to quickly learn organizational processes, workflows, policies and procedures. Handled a range of administrative support and office management functions for Regional Property and Property Manager. Developed reports, new tracking systems and proposals that were praised for their quality, comprehensiveness and timeliness. Answered telephones and courteously assisted customers within high-volume, deadline-driven settings. Earned a reputation for rapidly and calmly resolving workflow issues.

West Conshohocken, Pa

America Society for Testing and Materials (ASTM) is a globally recognized leader in the development and delivery of international voluntary consensus standards.; Maintained various computer programs comfortably.Knowledge of principals and methods for showing, promoting and selling products and services.Answered the Technical Support telephones and email in a professional, courteous, and timely manner.Helped members and customers resolve problems with software tools and web related issues.Worked with Webmaster to implement changes or enhancements to the Website.Worked with Oracle Enterprise Suite, SaleForce.com, and Vendor web base databases.Responded, suggested, cross sold and upgraded product lines where appropriate for the customer.Analyzed daily EDI Reports. Delegated exception files to the web staff. Ensure all exception records were properly uploaded to the appropriate database by end of day.Organized and delegated the work flow for each day. Maintained and updated the Track It database (which held reoccurring issues; assigned a ticket to maintain the valuable information for future use).Recommended and provided the current procedures used in the division; wrote procedure when new products were created.

West Conshohocken, Pa

Internet Assistant (2001-2007)• Assisted the Webmaster, Help Desk Agents, Business Analyst, and the Director.• Updated the Technical Committees Web Publishing Database on a weekly basis. Included database maintenance for most areas of the ASTM website, information gathering, reformatting of material using HTML.• Online Account Administrator for online subscriptions.• Uploaded files from the FTP server.

Online Account Administrator for online subscriptions.Uploaded files from the FTP server.; Coordinated and expedited the publication process of ASTM’s Special Technical Publication (STP’s). Worked with the artist in the design of the covers for the publications.Assisted Editorial with mark up of typographical errors, page markup pertaining to style formats.

Responded to customer and member inquiries.Took phone publication orders.Recommended alternative selections when necessary.Provided technical research of standards.