As the Customer Solutions Manager, I am responsible for providing enterprise-level solutions related to computer vision and large language models (LLMs). My key responsibilities include:- Collaborating closely with sales and product managers to analyze customer needs and design customized AI solutions.- Leading teams to develop and deploy advanced visual models and large language models, enhancing clients' operational efficiency and competitiveness.- Providing solutions for clients such as ZTO Express, Jiangsu Mobile, Bokesoft, and internal human resource development platforms, addressing complex business challenges.- Conducting technical demonstrations and client training to ensure clients can fully leverage our AI technologies.- Offering pre-sales support and solutions for products in the commercial real estate sector, including facial recognition access, customer flow analysis, and AR navigation.- Continuously monitoring industry trends and technological advancements to drive product innovation and market expansion.Through my efforts, we have successfully addressed complex business challenges for various industry clients, improving their operational efficiency and decision-making capabilities.

As the Head of Delivery, managing the delivery team of 25 members to implement the AI technology to business customer end-to-end.Founded in November 2017, Aibee is an AI startup who is a leader in providing total AI solutions in China. Its mission is to empower and upgrade vertical industries using advanced AI technologies. In November, 2018, Aibee closed a Series A financing of USD 60 million. At present, Aibee has completed three rounds of financing with a total financing amount of nearly USD 100 million.

Manage activities of pre-sales; deal shaping; contracting; delivery and supporting for over 300 customers in automotive; public sector and retail industry, with team of 17.Works as customer escalation point to handle critical situation and make sure successfully delivery and drive the business.Highlights: • Driving $35M services revenue, and product licenses as well as cloud business. • Align the team with company cloud strategy, great impact to Azure consumption revenue.

Response for portfolio management of key accounts in Automotive and Retail industry, work with service sales team; license sales team; service delivery team; global support center; product team as well as legal; finance; operation team to cover development project as well as supporting efforts.Highlights: • High quality delivery and customer satisfaction. • Drive $7M services revenue, 20% increase year-over-year, develop one new strategic account every year. • Won the Founder Award (by Bill Gates) for great business impact and excellent teamwork as One Microsoft.

Manage project delivery and pre-sales activities of certain accounts, coordinate with other internal teams; customer and 3rd party venders to make sure on time quality project delivery. Response internal and external communication, understand customer business challenge and provide right technical solution.Highlights: • Successfully delivered complex project over $5M, sponsored by CEO Steve Ballmer. • Successfully delivered the first commercial project on Microsoft public cloud Azure in China. • The 2nd certified Microsoft Azure Architect in China.

Response for pre-sales and project delivery with local and off-shore development team.Highlights: • Built up the development team in Shanghai branch. • Managed the project of English-First online education system, with off-shore development team from India.

Response for project technical delivery as well as project management for BearingPoint global delivery center, major focus on global account like Merck; Eli Lilly; ABN Amor; Microsoft etc.Highlights: • Success delivered multiple complex project (>24 man*years). • Support CMMI-5 process as member of process improvement community.

Work with 2 Co-Founders to manage product development and project delivery for TTC InfoAge, the company founded in Jan 2000 in Hongkong, focus on B2B e-Commerce and ERP for textile and apparel industry. Highlights: • Joined when the company start as core technical team member. • Build the core platform and designed the SaaS solution which help the company to win the A-round investment. • Build up the development team from scratch, managing the team with 12 developers of Shanghai office.

Response for IT system of headquarter and stores, setup the B2C e-Commerce website, and the online and call center for food delivery business.Highlight: • Pioneer of B2C e-Commerce in China market. • Built the creative e-Commerce system with low cost design. • Generate more than 10K revenue per day which almost a retail store.

Founded the company, focus on building web-based internal management system for enterprises with IIS and ASP technology.Highlights: • Created web-base management system at the very first on market.