Network Prince Email & Phone Number

Working on various projects in data center, managed services, cybersecurity, cloud, and data analytics.• Led the design, implementation, and maintenance of the company's network infrastructure.• Developed and implemented security solutions to protect the company's networks from cyberattacks.• Worked with other IT staff to ensure that the company's networks were aligned with the company's business needs.• Stayed up to date on the latest network technologies and security threats.• Provided technical support to users of the company's networks.• Documented network configurations and procedures and conducted network audits and security assessments.• Worked with vendors to procure network hardware and software.• Provide network problem analysis, identification, and resolution of moderate to complex issues.• Configure and install various network devices and services (routers, switches, firewalls, load balancers, VPN, QoS).• Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations.• Monitor performance and ensure system availability and reliability.• Monitor system resource utilization, trending, and capacity planning.• In-depth understanding and practical knowledge of networks including routers, switches, LANs, WANs, firewalls, routing, DNS, DHCP, access points, controllers, SD-WAN, VPN.• Applies knowledge of network systems, applications, and network infrastructure to provide technical expertise for network infrastructure designs, expansions, and configurations.• Designs, develops, and manages infrastructure used to provide core network services including frequent.• Manages enterprise infrastructure projects and provides technical leadership for cross-departmental service strategies for internet working technologies and associated systems.• Interacts with customers and project teams to provide technical expertise for network infrastructure designs, expansions, and configurations.

Alpharetta, Georgia, United States

• Provide network problem analysis, identification, and resolution of moderate to complex issues.• Facilitate the establishment and implementation of standards and guidelines that guide the design of technology solutions across the enterprise.• Troubleshoot network issues and implement solutions in a timely manner to minimize downtime and disruption to business operations.• Monitor network performance and security, and proactively identify and resolve issues to ensure network uptime and data integrity.• Implement and maintain network security policies and procedures, including firewall rules, access control lists, and VPN configurations.• Work with the Security Engineers to plan and implement network security including building/maintaining firewalls, applying encryption, managing device security and other related items.• Develop and maintain adequate technical documentation on configurations, installation instructions, network diagrams, backup/recovery, standards, and other related information.• Deploy/implement/install, manage, and maintain (OS upgrades/updates, configuration backups, monitoring) Cisco routers and switches (Nexus 5000, Nexus 7000, Nexus 9000, ASR 1001, ISR 4400), firewall technologies including Cisco ASA, Palo Alto (using Panorama to manage multiple Palo Alto firewall installations) and Intrusion Detection/Prevention security technologies including TrendMicro TippingPoint, Palo Alto.• Supporting remote SSL VPN access users using Cisco AnyConnect and Palo Alto Global Protect.• Implement and improve the network architecture using VLAN Switching, BGP, EIGRP, OSPF, VRRP, HSRP, LACP, PAGP, IPSec VPN Tunnels, GRE, NetFlow, Wi-Fi, 802.1x, NAC, RADIUS. • Researching and deploying proof-of-concept (POC) using Cisco SD-WAN solution (Cisco Viptela).

Dallas, Texas, United States

IBM acquired the Verizon business unit I was working for and as a result, my transfer to IBM to support the same customer base and operations.Troubleshot and supported time-sensitive, mission-critical managed network infrastructure and cloud services for over 1,000 organizations worldwide, including Fortune 500 companies and federal departments/agencies.• Assisted cloud migration team, moving customers from legacy enterprise cloud (eCloud) to IBM Cloud.• Upgraded and maintained enterprise application hosting networks, managed hosting and enterprise Cloud network infrastructure and network routers, switches, security firewalls and network equipment for maintaining 100% network readiness, improving security compliance standards, and 100% mitigation known and discovered network security vulnerabilities.• Maintained and managed networking systems for company’s Enterprise Cloud Managed Edition, IP Application Hosting, and Remote Application Management, further enhancing and improving networks for optimal performance. • Troubleshot complex network, impacting issue in cloud networks, storage and backup networks, WAN and enterprise LAN and VPN deployments and 100% resolution of network outage, and eradicated network intermittency and delivered reusable solutions through documented repeatable departmental standards and standard operational procedures to both network escalation engineering peers, incident management engineers, assigned client engineers and supporting organizations.• Mentored junior incident management network engineers and served as technical escalation point to junior engineers and assigned client engineers through timely resolution of critical incidents and improving customer service level agreements (SLA) to within 100% of agreed uptimes and return-to-service (RTS) times.• Provided technical incident root cause (RCA) and incident analysis (IA) for network incidents, faults and outage.

Irving, Texas, United States

Supported and managed public cloud, hybrid cloud, and managed hosting network infrastructure, maintaining optimal performance and 100% service availability, provided technical operations engineering support for Managed Hosting and Enterprise Cloud customers, as well as implemented customer specific complex solutions and change requests.• Supported federal government departments and agencies in Federal Risk and Authorization Management Program (FedRAMP) cloud environments.• Mitigated 100% of common vulnerabilities and exposures (CVE) in enterprise application hosting networks and cloud infrastructure, maintaining 100% network security readiness and improving security compliance standards.• Trained and mentored junior incident management network engineers and improved technical knowledge and competence, enabling support of network infrastructure for cloud, and managed hosting and serve as escalation point to incident management network engineers, through timely resolution of critical incidents and improving customer service level agreements (SLA) to within 100% of agreed uptimes and return-to-service (RTS) times.• Provided in-depth review and resolution of recurring / systemic issues and developed knowledgebase (KB) articles and standardized operational procedures, implemented change requests to mitigate network issues before impacted the customers and tested network configuration changes before applying into production networks.• Delivered reusable solutions through documented repeatable departmental standards, and standard operational procedures for both network escalation engineering peers, incident management engineers, assigned client engineers and supporting organizations.• Consulted and worked with network hardware and software vendors, isolating faults and timely resolution of network operation problems or incidents.