I play a critical role in managing communication and operations between global sales teams, manufacturing, and finance (Americas, EMEA, and Cogolin). I am responsible for providing top-tier customer service, processing sample and design requests, and overseeing the end-to-end booking and shipping processes for complex projects. My role requires a high level of ownership and the ability to thrive in a fast-paced, deadline-driven environment.I facilitate seamless communication between cross-functional teams, including the mills, finance, shipping, and sales, ensuring all stakeholders are aligned. I manage vendor invoice approvals, coordinate special shipping arrangements, and handle claims when necessary. Additionally, I support other teams, such as TPCA Artisan and Aviation, with order processing and stock inventory management. I also process monthly invoicing and maintained up-to-date internal tracking documents, forecasts, and reports to aid sales and management.I demonstrate strong organizational skills, multitasking abilities, and a dedication to meeting frequent deadlines. I am proficient in Google Suite, Word, Excel, and Oracle / Cloud iO, I also leverage my technical and communication skills to ensure high-quality, efficient outcomes in a fast-paced environment.Key Skills: Operations Management, Customer Service, Cross-functional Communication, Shipping and Logistics, Vendor Invoice Approval, Claims Handling, Inventory Management, Order Processing, Forecasting, Reporting, Google Suite, Excel, Word, Oracle, Cloud iO, Project Coordination, Multitasking, Deadline Management.

I played a pivotal role in streamlining order processing and ensuring seamless communication across departments, including sales, finance, and customer service. I was responsible for managing the end-to-end order lifecycle, from processing and shipment confirmation to client billing and invoice preparation. My role required close coordination with vendors and logistics teams to arrange shipping, installation, and delivery, while tracking ex-mill dates to ensure on-time execution.I served as the key liaison between customer service and sales teams, facilitating clear communication and resolving any issues that arose during order fulfillment. My responsibilities also included reviewing and approving vendor invoices, processing payments, and maintaining accurate financial records. I took ownership of maintaining and organizing the showroom, overseeing office supplies, product samples, and initiating new wall displays to ensure a visually engaging and efficient space.In addition to my operational duties, I supported the sales team by handling sample requests, processing design request forms (DRFs), assisting with client quotes, and maintaining detailed call logs. I also managed the preparation of projected invoicing reports and collaborated with the finance department to resolve any accounting discrepancies. My strong organizational skills and ability to multitask allowed me to thrive in a fast-paced environment, consistently meeting deadlines and driving operational efficiency.Key Skills: Order Processing, Vendor Management, Logistics Coordination, Client Billing, Invoice Preparation, Sales Support, Financial Reporting, Sample Management, Customer Service, Cross-Departmental Communication, Showroom Management, Time Management, Process Improvement, Project Coordination, Google Suite, Microsoft Office, Oracle.

I took full ownership of order processing, coordinating all aspects from order confirmation to final invoicing. I managed shipping, installation, delivery logistics, and tracked ex-mill dates to ensure timely and accurate fulfillment. I was the primary point of contact for client communication regarding billing and shipping, while also serving as a liaison between the Customer Service and Sales teams to streamline order processing.My role extended to maintaining the organization and presentation of the showroom, including managing office supplies, organizing store rooms, and ensuring product samples and displays were up-to-date. I led weekly staff meetings, collaborated with HR to maintain the showroom's time-off calendar, and prepared critical projected invoicing reports for the Showroom Administrative Manager.I provided key support to the sales team, maintaining call logs, assisting walk-in clients, fulfilling sample requests, and managing Design Request Forms (DRFs). Additionally, I handled quotes and client interactions when needed. My role also involved event coordination, including managing refreshments and kitchen supplies for clients, and acting as the main contact for showroom events. I worked closely with the Finance Department to resolve any accounting issues for the San Francisco showroom, ensuring smooth operations.Key Skills: Order Processing, Client Communication, Logistics Coordination, Showroom Management, Vendor Liaison, Sales Support, Sample Management, Invoice Processing, Reporting, Event Coordination, Office Supply Management, Team Collaboration, Customer Service, Time Management, Google Suite, Project Coordination.

I managed end-to-end order processing and showroom operations, ensuring seamless communication between sales teams, vendors, and clients. I took ownership of order fulfillment, including processing, billing, and shipment confirmation, while liaising closely with customer service and sales to meet client needs. My responsibilities included tracking order timelines, arranging shipping and installation, and approving vendor invoices, which helped streamline operations and improve client satisfaction.I maintained the showroom’s presentation and organization, ensuring an engaging environment for clients. I was responsible for organizing marketing supplies, updating display materials, and running weekly staff meetings. Additionally, I managed internal calendars, liaised with HR, and provided administrative support for the sales team, including generating quotes, processing sample requests, and assisting with design requests revisions.In sales support, I consistently liaised with clients, provided product information, handled color selection, and solved issues. I also assisted with sales calls, researched new leads, and maintained call logs to support both client and sales initiatives. In collaboration with the art department, I helped achieve client expectations by managing artwork, samples, and renderings.Key Skills: Order Processing, Billing, Shipment Coordination, Vendor Invoice Approval, Showroom Management, Sales Support, Client Liaison, Product Sourcing, Lead Generation, Customer Service, Team Collaboration, Marketing Materials, Staff Meeting Facilitation, Client Communication, and Project Coordination.

I was dedicated to troubleshooting and resolving complex technical issues to ensure optimal system functionality for end users. I provided IT support by diagnosing and resolving hardware, software, and network-related issues, consistently achieving high levels of customer satisfaction. My ability to communicate technical solutions in clear, non-technical language improved user experience and facilitated smooth technology adoption.I gained extensive hands-on experience in system configuration, remote technical support, and implementing preventative measures to mitigate recurring issues. In addition, I collaborated with cross-functional teams to efficiently resolve escalated support cases and improve overall service delivery.Throughout my technical support role, I applied project management methodologies to streamline processes, reduce system downtime, and enhance response times. I continuously pursued opportunities for professional development, staying up-to-date with emerging technologies and best practices to provide superior IT support and service.Key Skills: IT Support, Troubleshooting, System Configuration, Remote Support, Hardware and Software Diagnostics, Network Issue Resolution, Customer Satisfaction, Cross-functional Collaboration, Escalation Management, Project Management, Process Improvement, Downtime Reduction, Technology Adoption, Continuous Learning.

I developed a strong foundation in customer service, technical design, and sales strategies. As a showroom assistant, I was responsible for driving customer engagement, maintaining product displays, and delivering exceptional service to increase client satisfaction and boost sales performance. I excelled in communication, problem-solving, and product knowledge, helping customers find the best solutions for their needs.As a Computer and AutoCAD Operator, I utilized advanced technical skills in drafting, design, and space planning to create accurate and detailed layouts. My experience included interpreting design specifications, collaborating with cross-functional teams, and delivering high-quality technical drawings that aligned with both client and project requirements.In my sales role, I effectively identified customer needs, pitched tailored solutions, and negotiated deals, resulting in increased revenue and client retention. My ability to balance customer-centric service with technical expertise allowed me to consistently meet sales targets and contribute to business growth.Key skills: Customer Service, Sales Strategies, Technical Drawing, AutoCAD, Space Planning, Product Knowledge, Client Engagement, Problem Solving, Drafting, Negotiation, Communication.

I developed expertise in combining design aesthetics with functional solutions to meet diverse customer needs. As a showroom assistant, I focused on client engagement, assisting customers with product selections, and offering tailored design recommendations to create functional and visually appealing spaces. My attention to detail and knowledge of current design trends contributed to enhancing customer satisfaction and driving sales performance.During my interior design internship, I gained valuable experience in space planning, material selection, and color coordination. Working under experienced designers, I honed technical skills in AutoCAD, design layout creation, and visual presentations. I also developed proficiency in interpreting client requirements and transforming them into innovative, practical design solutions.With a strong foundation in customer service, design trends, and technical design software, I consistently delivered client-focused solutions that balanced aesthetics, functionality, and customer expectations."Key skills: Client Engagement, Product Selection, Design Aesthetics, Space Planning, Material Selection, Color Coordination, AutoCAD, Design Layouts, Visual Presentations, Customer Satisfaction, Sales Performance, Customer Service.