Angela (Tsunami) F. Email & Phone Number

Chicago, Il, Us

Illinois And Florida

Spring, Texas

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Houston, Texas, United States

As a Senior Advisor with Conduent, my primary role was de-escalation and customer satisfaction for one of the world's largest IT companies. In this fully remote position, our focus was two fold: One, create and maintain excellent trust with our customers. Two, provide top knotch technical service and support to all stakeholders.

As President of the PSSA at System Office - University Park, I oversaw all operations and agenda for the Council, including fundraising, community outreach and professional development sessions. As the official representative of the Association, attending special council meetings whenever necessary, working very closely with treasurer and Council members to prepare agenda and manage operating budget was required. I stand by the mission to support all staff by providing an avenue to bring concerns to the administration and promoting a supportive and collegial work environment for System Office - University Park as a whole. This includes appointing special committees as necessary to the Council

As Vice President of the PSSA Council, System Office at University Park, I worked with Council to oversee all events hosted by the Association; supervised any publications made by the Association; served as Special Committee Chair as deemed appropriate by the President; maintained and updated Association bylaws; prepared, amended and voted on annual operating budget along with Council members and worked with chairpersons, liaison, treasurer and secretary to prepare annual employee trainings, events and professional development.

Houston, Texas Area

Known for its innovation and its visionary thinking, Lone Star College System is the largest institution of higher education in the greater Houston area and second largest in the state, serving over 90,000 students each semester. Lone Star College's Office of Technology (OTS) has won numerous awards over the years. Leaders in higher education and technology fields regularly provide us with accolades for our innovation and leading-edge techniques in providing a top-notch system to our customers - the faculty, staff and students of Lone Star College.

Coordinated multi-million dollar IT installation project for Klein Independent School District's MP Center. Supervised contractors and programmers with the implementation of the Crestron system for districts Multipurpose Center.As campus lead, I maintained over 4,000 devices (hardware and software) for students and staff on a 1:1 campus where each student is provided with a tablet PC for one to one learning. Supervised in-house repair technicians with student distribution and damage repair assessments. Maintained all in-house inventory and managed daily IT operations and Windows 7 migration. Managed testing and installation of software, diagnosed network connectivity issues and prepared faculty and staff devices for one to one learning.

Klein, Tx

Was a member of the elite team providing technical support to the NBA All Star 2013 at George R. Brown Convention Center.

Areas of law include: product liability, redhibition cases, medical malpractice, class action lawsuits and insurance defense.Sheehy Serpe & WareSwift, Currie, McGee and HiersKingsmill Riess, LLCWayne James & Associates, LLC

Bachelor'S Degree, Leadership, Sociology, Criminal Justice

Computer Network Specialization

Network Administrator, Computer Systems Networking And Telecommunications

Business Administration