• Designed solutions to present automation tools and products to customers based on their network needs.• Collaborated with Engineering to improve product, proprietary and open-source, through enhancement requests and defect creation.• Developed and maintain pre and post sales collateral and templates.

• Lead continuous enablement for Cloud-Ready Data Center and Juniper Automated WAN Solutions. • Supported on-boarding, competitive Intelligence, partner enablement, and services enablement functions with technical knowledge.• Advocated for business unit and product pages; then created them by working with subject matter experts across the different organizations, to create a template for other enablement leads to utilize.• Developed a training curriculum for sellers and Systems Engineers to gain insight on how to position a product and understand how it works.

• Created cloud-based automation demos and step-by-step procedures with corresponding webinars and videos.• Developed sales enablement collateral including Technical Decision Maker decks, Positioning Information, and Competitive Intelligence.• Presented webinars internally and externally, like TechFest, about automation and SONiC.• Collaborated with Product Marketing, Product Management, and Engineering on a SONiC vLog.• Designed and developed a Juniper YouTube video promoting SONiC on the PTX10008.Additionally, helped build workshops, improved technical documentation, and created product icons.

• Leadership role on a team utilizing open source based frameworks to deliver lifecycle management solutions.• Trained and supported pre-sales teams on automated testing offerings through workshops.• Presented and demoed automation frameworks and solutions at conferences and to customers.• Developed and maintained pre and post sales collateral and templates.• Worked across multiple organizations to create marketing materials including YouTube videos on the Juniper channel.• Managed the NPI process for Professional Services offerings.• Collaborated on the Day One: Junos PyEZ Cookbook.

• Presented on the technical and business aspects of automation to a diverse set of internal and external audiences.• Developed automated solutions with routing products and provided feedback to the product teams. • Supported multiple internal organizations with producing or reviewing app notes, design guides and additional external facing material for use by our customers and the field.• Worked closely with different functions across the business units with the goal of maximizing product adoption and mindshare. • Participated in presales activities such as presentations, answering technical questions, providing product direction, demos, and proof of concepts.• Managed critical escalations from major customers.

• Lead customer presentations on Data Center test plans including the QFX and EX. • Designed, developed, and documented test configurations based on account team requests. • Supported Proof of Concept visits by account teams and customers to ensure success of the technical aspects of the POC.

• Installed hardware and designed solutions for Juniper product FOAs including MX, E-series and SRC.• Supported pre-sales work including POCs which led to customer PS engagements.• Designed multiple identity and policy management solutions including volume tracking, abuse detection, custom email notification, etc.• Solution implementation of first all Juniper Wi-Fi Offload project.• Performed the role of technical lead and escalation point for design and operations working with partner professional services.• Co-authored E-series to MX-series Migration Guide.• Produced custom education services in English and Spanish.• Audited a partner for Partner Professional Services program.

• Provide advanced technical support of the Juniper Networks C-Series, SDX, E-Series, and AIM products.• Replicate and characterize product issues within a lab environment, then work directly with Development and Sustaining Engineering for issue resolution.• Create C-Series patch releases, perform validation testing and deliver the new release containing the fix to the customer.• Performed the role of technical lead and provided mentoring for primary TAC engineers. Also acted as a primary point of contact for technical escalations, as needed.• Develop white papers and perform TOI presentations to introduce new product features and functionality to engineers worldwide.• Authored defect, proactive and instructional knowledge articles for the E-Series and C-Series knowledge database for customer reference.• Work closely with Engineering, Technical Writing and System Test to develop supportability and product enhancements, improve product documentation and provide regression test scenarios for the C-Series product line.• Write scripts and macros to aid, streamline, and make the case investigation process more efficient by monitoring, configuring, and performing overall test automation.

Mapping and building connections between schools and industry.