Chad Neuhaus Email & Phone Number

St Louis, Missouri, Us

Develop and implement operational strategies for fast-growing, innovative broadband digital commerce solutions provider. Ensure quality control in all deliverables and collaborate with our outstanding senior management team to develop our overall strategy. As part of the senior executive team, am helping the entire organization accelerate growth as we continue to innovate our CORE platform, which transforms digital sales for broadband operators.

Queens, New York, Us

Queens, New York, Us

Provided strategic leadership and direction of all operational functions for the ecommerce sales channel. Defined, implemented and executed short and long term strategies to continue driving growth and reducing costs. Replaced the existing Optimum ecommerce operation with a best in industry operating model. Held full responsibility for sales goals and the functional operations to support sales. Led an organization of 90 sales, operations and IT professionals that drove 30% of company sales.  Charged with implementing the Suddenlink eCommerce operating model at Optimum. Directed the implementation of software, processes and sales tools, in parallel with hiring and training 35 team members. Launched the operation in four months and grew sales 301%, adding 132,000 new customers in the first year. Delivered unprecedented sales growth at Optimum and Suddenlink; Optimum 301% in 2017, 20% in 2018 and Suddenlink 19% in 2017, 8% in 2018 (5 consecutive years of growth at Suddenlink).  Achieved industry-leading growth at Optimum; 5% share of sales to 30% in a matter of months.  Expanded responsibilities to include ownership of acquisition sales websites, the teams that maintained and enhanced the sites, and the content on the sites.  Selected to run eCommerce Sales for the merged company, due to a history of success building ecommerce organizations.

St. Louis, Mo, Us

Hired to build and operate the ecommerce sales channel. The channel had no ownership, plan, or resources and was less than 5% of sales. Developed and implemented a strategic and tactical plan to drive growth. Responsible for building and managing all aspects of the operation; website, mobile, creative, IT, analytics, chat, and call center. Built the fastest growing, lowest cost sales channel in the company within the first year achieving 49% growth and accounting for 15% of company sales. Continued to drive extreme growth reaching 30% of company sales within 3 years.  Directed an organization, built from the ground up, of 40 employees that became the second largest sales channel in the company. Sticking to a proven set of core operating principles, vertically aligning all aspects of the organization and instilling clear ownership and accountability in the teams resulted in unprecedented sales growth; 49% in 2014, 31% in 2015, 43% in 2016.  Spearheaded the creation of the ecommerce sales channel. Grew sales 49% the first year with an organization made up of a single direct report and a matrixed IT and sales team.  Optimizations that doubled close rates for chat agents and grew chat sales by over 100% within the first year.  Developed an infinitely scalable, industry best operating model made up of small high performance teams, specialized vendors and best in class tools. The model produces maximum efficiency by continually evolving and improving with the use of analytics. Implemented strategies and solutions that not only changed the eCommerce organization but transformed the entire company’s digital strategy and culture.

Chicago, Il, Us

 Managed the eCommerce sales channel which included web, mobile and digital displays. Annual project portfolio was $30M and annual revenue was $15B. Responsible for performance of the eCommerce channels; driving revenue, customer acquisition and retention, defining and implementing new business ideas.  Directed and managed the project intake, prioritization and lifecycle for eCommerce delivery channels implementing new products. Management responsibilities include roadmap development, budgeting, staffing, vendor management and driving organizational effectiveness and accountability.  Key liaison between eCommerce and all enterprise Business and Technology organizations to facilitate planning, prioritization and collaboration between groups. Advised executive leadership about the project portfolio, set clear expectations and ensure timelines and objectives are met.  Directed the planning and implementation of the eCommerce Project Management Office responsible for intake and management of all projects that impact united.com and mobile platforms. Identified, defined, and implemented best practices and developed processes that increased efficiency and speed-to-market.  Led strategic initiatives for the merger of United and Continental Airlines. Managed eCommerce project managers for web, mobile, kiosk, and other digital channels to ensure cost, schedule, and performance objectives were met and the overall program was successful. Reported to executive leadership.

Chicago, Il, Us

Managed the rapid expansion of Metromix, LLC. by successfully deploying 28 Metromix sites nationwide. Identified new products and revenue streams that grew the business and facilated a change in the business model. Blended standard and AGILE project management methodologies and implemented a project management framework that was easily adaptable to changing priorities in a highly competitive market.

Appointed to a highly confidential project, unprecedented in company history, resulting in $300M in revenue. Responsible for tracking and mitigating issues and risks, reporting status to leadership and working with functional managers to add structure and project management best practices. Member of five person team that established a respected PMO within the Technology Department and expanded the reach to all projects, regardless of department. Developed and implemented standard templates and processes while persistently communicating the essential need and benefits of the PMO. Assigned to $35M, high priority project in progress at the request of the client. Performed root-cause analysis on schedule and quality issues, applied mitigation procedures and successfully implemented the product achieving superior client satisfaction. Managed the pilot implementation of a corporate initiative to create a self-service website that enabled advertisers to build ads. This project became the standard repeatable process used for implementations across multiple business units

Dallas, Tx, Us

Managed multiple projects, medium to large in size and complexity, strategic in scope, spanning numerous geographic regions with high visibility to upper management. Fully accountable for all phases of the project life cycle. Secured resources and funding for projects; assessed and managed risks, issues, and problem resolutions. Managed scope and budget ensuring projects met quality, schedule and cost objectives. Project manager of a nine month, $3M project, consisting of local and international teams, which created a more efficient billing system and reduced the workload for 6500 employees.Appointed by leadership to rescue a high profile project running two months behind schedule, in jeopardy of costing the company $280,000. Created an accelerated timeline, motivated the team, and delivered the project on-time. Created and implemented a department wide, extensive training process for project managers.Recipient of Directors Award for exceptional performance; 2003, 2004, 2005 and 2006.

Dallas, Tx, Us

Responsible for coordinating and managing all software development processes and activities through all SDLC phases of large complex projects. Extracted requirements, lead design efforts, developed prototype and obtained authorization from VP level management to implement a time saving solution for analyzing and dispersing data. Lead a nine member team that designed, developed, and implemented a web based application that replaced a mainframe billing system serving approximately 6500 users.

Bachelor Of Science, Business Administration

Project Management Professional (Pmp) Certification, Project Management

Business Information Systems (Bis) Certification