Chad Neuhaus Email and Phone Number
Chad Neuhaus's Location
Greater St. Louis, United States, United States
Chad Neuhaus's Contact Details
Chad Neuhaus work email
- Valid
- Valid
Chad Neuhaus personal email
n/a
Chad Neuhaus phone numbers
About Chad Neuhaus
I am proud to be the chief operating officer at Atlas Digital Group, an innovative digital commerce provider for broadband operators. As COO, I develop and implement operational strategies for our fast-growing business, ensure quality control in all our deliverables, and collaborate with our outstanding senior management team to develop our overall strategy. I draw on 23+ years of operations, telecommunications, and commerce experience. Throughout my career, I have built high performing teams that have delivered exceptional sales growth at organizations such as Altice, United Airlines, Tribune Company, and AT&T. I am dedicated to empowering talented teams to thrive.
Chad Neuhaus's Current Company Details
Chad Neuhaus Work Experience Details
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Chief Operating OfficerAtlas Digital Group Dec 2023 - PresentSt Louis, Missouri, UsDevelop and implement operational strategies for fast-growing, innovative broadband digital commerce solutions provider. Ensure quality control in all deliverables and collaborate with our outstanding senior management team to develop our overall strategy. As part of the senior executive team, am helping the entire organization accelerate growth as we continue to innovate our CORE platform, which transforms digital sales for broadband operators.
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Senior Vice President, DigitalAltice Usa 2021 - Jun 2023Queens, New York, Us -
Vice President Of EcommerceAltice Usa May 2016 - 2020Queens, New York, UsProvided strategic leadership and direction of all operational functions for the ecommerce sales channel. Defined, implemented and executed short and long term strategies to continue driving growth and reducing costs. Replaced the existing Optimum ecommerce operation with a best in industry operating model. Held full responsibility for sales goals and the functional operations to support sales. Led an organization of 90 sales, operations and IT professionals that drove 30% of company sales. Charged with implementing the Suddenlink eCommerce operating model at Optimum. Directed the implementation of software, processes and sales tools, in parallel with hiring and training 35 team members. Launched the operation in four months and grew sales 301%, adding 132,000 new customers in the first year. Delivered unprecedented sales growth at Optimum and Suddenlink; Optimum 301% in 2017, 20% in 2018 and Suddenlink 19% in 2017, 8% in 2018 (5 consecutive years of growth at Suddenlink). Achieved industry-leading growth at Optimum; 5% share of sales to 30% in a matter of months. Expanded responsibilities to include ownership of acquisition sales websites, the teams that maintained and enhanced the sites, and the content on the sites. Selected to run eCommerce Sales for the merged company, due to a history of success building ecommerce organizations.
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Sr Director Of EcommerceSuddenlink Communications May 2013 - May 2016St. Louis, Mo, UsHired to build and operate the ecommerce sales channel. The channel had no ownership, plan, or resources and was less than 5% of sales. Developed and implemented a strategic and tactical plan to drive growth. Responsible for building and managing all aspects of the operation; website, mobile, creative, IT, analytics, chat, and call center. Built the fastest growing, lowest cost sales channel in the company within the first year achieving 49% growth and accounting for 15% of company sales. Continued to drive extreme growth reaching 30% of company sales within 3 years. Directed an organization, built from the ground up, of 40 employees that became the second largest sales channel in the company. Sticking to a proven set of core operating principles, vertically aligning all aspects of the organization and instilling clear ownership and accountability in the teams resulted in unprecedented sales growth; 49% in 2014, 31% in 2015, 43% in 2016. Spearheaded the creation of the ecommerce sales channel. Grew sales 49% the first year with an organization made up of a single direct report and a matrixed IT and sales team. Optimizations that doubled close rates for chat agents and grew chat sales by over 100% within the first year. Developed an infinitely scalable, industry best operating model made up of small high performance teams, specialized vendors and best in class tools. The model produces maximum efficiency by continually evolving and improving with the use of analytics. Implemented strategies and solutions that not only changed the eCommerce organization but transformed the entire company’s digital strategy and culture. -
Sr. Manager EcommerceUnited Airlines Mar 2010 - May 2013Chicago, Il, Us Managed the eCommerce sales channel which included web, mobile and digital displays. Annual project portfolio was $30M and annual revenue was $15B. Responsible for performance of the eCommerce channels; driving revenue, customer acquisition and retention, defining and implementing new business ideas. Directed and managed the project intake, prioritization and lifecycle for eCommerce delivery channels implementing new products. Management responsibilities include roadmap development, budgeting, staffing, vendor management and driving organizational effectiveness and accountability. Key liaison between eCommerce and all enterprise Business and Technology organizations to facilitate planning, prioritization and collaboration between groups. Advised executive leadership about the project portfolio, set clear expectations and ensure timelines and objectives are met. Directed the planning and implementation of the eCommerce Project Management Office responsible for intake and management of all projects that impact united.com and mobile platforms. Identified, defined, and implemented best practices and developed processes that increased efficiency and speed-to-market. Led strategic initiatives for the merger of United and Continental Airlines. Managed eCommerce project managers for web, mobile, kiosk, and other digital channels to ensure cost, schedule, and performance objectives were met and the overall program was successful. Reported to executive leadership. -
Operations And Business DevelopmentMetromix, Llc Nov 2007 - Dec 2009Chicago, Il, UsManaged the rapid expansion of Metromix, LLC. by successfully deploying 28 Metromix sites nationwide. Identified new products and revenue streams that grew the business and facilated a change in the business model. Blended standard and AGILE project management methodologies and implemented a project management framework that was easily adaptable to changing priorities in a highly competitive market. -
Senior Project ManagerChicago Tribune Company Jul 2006 - Nov 2007Appointed to a highly confidential project, unprecedented in company history, resulting in $300M in revenue. Responsible for tracking and mitigating issues and risks, reporting status to leadership and working with functional managers to add structure and project management best practices. Member of five person team that established a respected PMO within the Technology Department and expanded the reach to all projects, regardless of department. Developed and implemented standard templates and processes while persistently communicating the essential need and benefits of the PMO. Assigned to $35M, high priority project in progress at the request of the client. Performed root-cause analysis on schedule and quality issues, applied mitigation procedures and successfully implemented the product achieving superior client satisfaction. Managed the pilot implementation of a corporate initiative to create a self-service website that enabled advertisers to build ads. This project became the standard repeatable process used for implementations across multiple business units
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Project ManagerAt&T Jan 2003 - Jul 2006Dallas, Tx, UsManaged multiple projects, medium to large in size and complexity, strategic in scope, spanning numerous geographic regions with high visibility to upper management. Fully accountable for all phases of the project life cycle. Secured resources and funding for projects; assessed and managed risks, issues, and problem resolutions. Managed scope and budget ensuring projects met quality, schedule and cost objectives. Project manager of a nine month, $3M project, consisting of local and international teams, which created a more efficient billing system and reduced the workload for 6500 employees.Appointed by leadership to rescue a high profile project running two months behind schedule, in jeopardy of costing the company $280,000. Created an accelerated timeline, motivated the team, and delivered the project on-time. Created and implemented a department wide, extensive training process for project managers.Recipient of Directors Award for exceptional performance; 2003, 2004, 2005 and 2006. -
Software EngineerAt&T Jun 1999 - Jan 2003Dallas, Tx, UsResponsible for coordinating and managing all software development processes and activities through all SDLC phases of large complex projects. Extracted requirements, lead design efforts, developed prototype and obtained authorization from VP level management to implement a time saving solution for analyzing and dispersing data. Lead a nine member team that designed, developed, and implemented a web based application that replaced a mainframe billing system serving approximately 6500 users.
Chad Neuhaus Skills
Program Management
Project Management
Management
Sdlc
E Commerce
Cross Functional Team Leadership
Leadership
Business Process Improvement
Agile Project Management
Vendor Management
Strategy
Pmo
Business Analysis
Agile Methodologies
Project Portfolio Management
Mobile Devices
Team Building
Project Planning
Analysis
Visio
Training
Requirements Analysis
Change Management
Pmp
Budgets
Ms Project
Software Project Management
Business Process
Software Development
Chad Neuhaus Education Details
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Illinois State UniversityBusiness Administration -
Project Management InstituteProject Management
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Illinois State UniversityBusiness Information Systems (Bis) Certification
Frequently Asked Questions about Chad Neuhaus
What company does Chad Neuhaus work for?
Chad Neuhaus works for Atlas Digital Group
What is Chad Neuhaus's role at the current company?
Chad Neuhaus's current role is Chief Operating Officer at Atlas Digital Group.
What is Chad Neuhaus's email address?
Chad Neuhaus's email address is ch****@****ink.com
What is Chad Neuhaus's direct phone number?
Chad Neuhaus's direct phone number is +131420*****
What schools did Chad Neuhaus attend?
Chad Neuhaus attended Illinois State University, Project Management Institute, Illinois State University.
What skills is Chad Neuhaus known for?
Chad Neuhaus has skills like Program Management, Project Management, Management, Sdlc, E Commerce, Cross Functional Team Leadership, Leadership, Business Process Improvement, Agile Project Management, Vendor Management, Strategy, Pmo.
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