Neumayer Ágnes Email & Phone Number

Managing e-learning trainings for employees of the company. - Managing training contents, uploading material, creating curricula, checking quality standards- Providing information about learning processes to employees and other departments of the company- Solving or escalating technical issues- Providing training sessions for internal users- Preparing guides and training materials about the learning system- Participation in various improvement projects with partner departments- Participating in system testing- Continuous improvement of processes

Executing knowledge and information management during business as usual and service transition projects- Maintaining the knowledge database of the client- Creating and updating documentation about procedures and processes- Curating the content of the knowledge articles- Keeping contact with internal teams and client throughout the projects related to knowledge management

- continuous self-reflection and improvement

- Trainer on 2 locations: Pécs, Budapest- Organizing and delivering trainings for co-workers in various fields: New Hire, soft skill and technical trainings- Organizing and delivering service management system trainings for customers- Classroom-based and online trainings- Creating and updating training materials- Maintenance of the training curricula and materials in cooperation with the Subject Matter Experts- Organizing external trainings for co-workers, collaborating with external training providers

Budapest

- executing customized analytics based on client feedback, customer experience and user feedback to drive improvements- providing feedback to co-workers - organizing/executing coaching sessions for co-workers

- diagnose, troubleshoot and document IT technical problems, occurences for corporate clients