Nade Reid Email & Phone Number

London, England, Gb

London Area, United Kingdom

- Produce live & pre-recorded shows in the studio- Archive past shows and upload across platforms- Event support (as and when necessary)

London, England, United Kingdom

Create a variety of visual pieces (photography, videography, animation and illustration) on a freelance basis, including but not limited to:- Short-form animation- Video production- Motion graphics- Social media advertisement

London, England, United Kingdom

- Manage an influx of tickets from users throughout the company. This can involve troubleshooting, resolving or routing to the correct department.- Answer queries and troubleshoot issues with users throughout the company via in-house live chat system- Create documentation to reflect learning and support the development of the wider team- Liase between different teams to strengthen knowledge and bonds with the Service Desk- Provide ongoing feedback to assist in the development and growth of the Service Desk**Voluntary Extracurricular Activity:- Buddy up with new hires to support their onboarding process and ensure a smooth transition into the company; this involves being the first point of contact for queries and conducting regular check-in meetings (virtual and real life) over their first 3 months.- Partner with Experience Design team to research projects

London, England, United Kingdom

- Produce visual content for the brand, including fashion films, photo shoots and look books- Create, support or execute briefs independently and as a team- Provide feedback on clothing design concepts- Provide feedback and advice around web design and social media strategies

Stratford, London

- Troubleshoot, diagnose and perform hardware and software repairs of iOS devices, Apple TV, Apple Watch, Beats, AirPort, and other small devices and their accompanying software.​- Explain where technical issues may originate from as a result of having extensive knowledge of hardware and software components.- Mentor Technical Specialist on technical and customer service issues.

Stratford London

- Assessed customer support needs upon arrival, then provided solutions albeit software or hardware. - Triaged and diagnosed customer issues in a high-volume, time-sensitive customer service environment (approximately 25-30 customers per day)- Conducted personal training for new customers, helping them to acquire the basic skills needed to get started on many programs.

London, United Kingdom

Worked closely with the founder to conceptualise, develop and produce marketing campaigns for each product release.I also assisted in the overall content creation for KayK Goods online presence, including:- Fashion Films- Photoshoots (mainly lifestyle)- Illustrative Media- Animated Media- Post-production

London

Phone Repair Technician (Lv.2)- Repaired an average of 15-20 mobile phones and tablets daily with varying faults- Trained and assisted 3 new staff members both in administrative and technical tasks- Handled enquiries and insurance claims in store, via email and over the phone- Maintained repair and customer information in our content management system Warehouse Assistant (Marylebone - Flagship store) Jan 2017 - June 2017- Forecasted stock requirements on a weekly basis to stay ahead of the market demand- Monitored and maintained stock levels for all PSC stores- Contacted suppliers, compared prices, ordered parts and arranged distribution to stores- Loaded invoices into content management system

London, United Kingdom

- Researched and sourced employee contact details for companies related to the reports in my sector (energy)- Designed and distributed newsletters on various servers using Campaign Enterprise- Designed landing pages for each report using InstaPage- Designed and distributed weekly digest MailChimp campaigns to previous customers- Analysed clicks, page visits and interaction, so that I could target customers with relevant reports, leading to sales of up 20k per month- Organised and maintained a large database of 100,000+ contacts, arranging them into groups and keeping a detailed log of all interaction using Visiongain's in-house CRM software.

London, United Kingdom

- Managed administrative tasks such as timesheets, rotas, work experience placements, stock and stationary management- Trained new staff- Monitored weekly buys/sales and membership targets- Managed and processed eCommerce orders- Tested all items before buying them into the store- Troubleshooted faulty items, carried out software and minor hardware repairs.

Ba Hons, English Literature & Creative Writing, 2:1

User Experience Nanodegree, User Experience Design

This programme takes you from research and ideation to the creation of a high-fidelity prototype, all taught through practical exercises.