Nevaeh Phanlith Email and Phone Number

I am in charge of content creation, graphic designs, digital and content marketing, and B2B communications. I manage our operating systems, as well as our Instagram, Facebook, Google, and LinkedIn page. I also create our logo designs, apparel designs, and a multitude of branded products for Mocha Moment.

As the Barista, I excelled in creating a welcoming environment by greeting and engaging guests, demonstrating strong interpersonal skills. I leveraged my ability to anticipate customer preferences and adapt to store requirements, showcasing my keen attention to detail and adaptability. My expertise in crafting diverse beverages, along with my commitment to quality and presentation, reflected my dedication to delivering exceptional service. I maintained a clean and organized work environment, highlighting my strong organizational skills and ability to thrive in a fast-paced setting. Additionally, I effectively addressed customer concerns, showcasing my problem-solving abilities and commitment to customer satisfaction.

As a Baker-Caterer, I demonstrated my proficiency in high-volume production by preparing large quantities of pastries and items on a daily basis. I ensured adherence to rotation and inventory procedures, showcasing my attention to detail and ability to manage resources effectively. By following sanitation and safety guidelines, I upheld the highest standards of cleanliness and food safety, emphasizing my commitment to quality and compliance. Operating industrial mixers and ovens, I showcased my technical expertise in utilizing specialized equipment. From scratch, I baked a diverse range of items, illustrating my versatility and culinary skills.

Led and managed a dynamic team to deliver outstanding customer service, uphold café culture, and achieve café goals. Conducted staff management tasks, including interviewing and onboarding new hires, conducting employee check-ins and reviews, and overseeing termination and exit interviews. Efficiently handled scheduling, labor management, and café email management. Coordinated customer support and social media activities to enhance brand presence and engagement. Successfully managed general inventory, ordering, reporting, and loss management. Proficiently handled payroll processing, invoicing, and cash management, including tips. Ensured quality control across coffee, tea, food, and merchandise offerings. Actively participated in weekly L10 meetings, contributing to scorecard updates. Created and coordinated staff training programs in collaboration with Bar and Kitchen Leads. Managed maintenance and repairs, maintaining a well-maintained and aesthetically pleasing café environment.Managed high volume of incoming calls, faxes, and emails, ensuring prompt and professional responses, showcasing strong communication and customer service skills required for greeting and assisting visitors.Documented client information accurately and addressed inquiries, highlighting attention to detail and organizational skills necessary for maintaining visitor logs and resolving building issues.Conducted data entry for up-to-date records, demonstrating proficiency in using Microsoft Office Suite, essential for providing administrative support.Handled accounts receivable and ensured timely payments, exemplifying reliability and the ability to prioritize work.Managed order fulfillment and shipping, displaying the ability to handle room set-up, catering coordination, and work with vendors.Assisted with invoicing, inventory control, and marketing campaigns, showcasing adaptability, teamwork, and the ability to work positively with a multitude of people.

Catering for client orders, rentals, events, and rotary gardens for 3 years now. This includes prepping, scones, bars, fruit trays and dishes, beverages (coffee, lemonades, tea, etc), bread, cookies, sandwiches, soups.

Create a warm and inviting environment for guests, ensuring their comfort and satisfaction. Manage the flow of customers, maintaining an organized and efficient check-in and check-out process. Foster a peaceful environment for servers and bartenders, allowing them adequate time to prepare for service. Answer incoming calls, handle reservations, and assist guests with their inquiries and requests. Effectively resolve conflicts and find suitable solutions to ensure customer satisfaction