Sunil Nevalo Email & Phone Number

Turku, Southwest Finland, Finland

Turku, Southwest Finland, Finland

My daily tasks are quite complex and crucial to Fennias whole customer service and sales departments.A significant aspect of my role involves serving as the primary resource for complex insurance queries within the organization. I provide in-depth knowledge on terms, conditions, and coverage specifics, offering valuable insights, so the customer service and sales departments can continue with providing the best customer experience for our customers.Navigating and providing… Show more My daily tasks are quite complex and crucial to Fennias whole customer service and sales departments.A significant aspect of my role involves serving as the primary resource for complex insurance queries within the organization. I provide in-depth knowledge on terms, conditions, and coverage specifics, offering valuable insights, so the customer service and sales departments can continue with providing the best customer experience for our customers.Navigating and providing guidance on internal insurance systems is another critical facet of my responsibilities. This ensures the seamless operation of our systems, contributing to the efficiency of insurance processing and overall workflow.My role requires a comprehensive understanding of what to insure, when to insure and how to do it. I've gathered a wide expertise on insurance policies, terms and conditions, invoicing and money exchange. This expertise allows me to make well-informed decisions and recommendations, especially when dealing with high-risk insurance offers and policies, aligning them with Fennias preferences and risk appetite.In addition to my day-to-day roles, I play a key role in training new sales and customer service representatives. This involves delivering comprehensive package about insurance business in Finland and how insurances work. The package includes wide coverage of different policies, terms, products and ways of working in Fennia. The goal is to give enough information about insurances and our systems, so the representatives can work independently.A key responsibilities is being a part of small team of Future Fennia trainers. The team studies the underlying technology of Salesforce and our new insurance system, so we can train the whole customer service, sales and claims department. Addition we will make the formal guides about the system to our personnel.An important part of my responsibilities is the management of open feedback received through fennia.fi. Show less

Turku, Southwest Finland, Finland

I have mastered can-do mentality and persistent drive while acquiring new B2C and B2B cold customers to Fennia. While having a thrive for sales, I have never sacrificed customer satisfaction, resulting in great NPS scores and hundreds of open positive feedbacks. Combining my passion for great customer experience and my expertise on B2C and B2B insurances, I achieved having 5th highest new customer acquisition in my team in 2022. The customers I acquire are long-lasting and highly satisfied,… Show more I have mastered can-do mentality and persistent drive while acquiring new B2C and B2B cold customers to Fennia. While having a thrive for sales, I have never sacrificed customer satisfaction, resulting in great NPS scores and hundreds of open positive feedbacks. Combining my passion for great customer experience and my expertise on B2C and B2B insurances, I achieved having 5th highest new customer acquisition in my team in 2022. The customers I acquire are long-lasting and highly satisfied, as I manage proactively my own customer portfolio.Additionally, I have extensive knowledge and expertise in TyEL and YEL-pension insurances. Beyond acquiring new customers, I've excelled in creating better customer loyalty and customer bond between Fennia and it's customers. I check regularly existing entrepreneur customers insurance needs and resolve any issues they might have. I take pride in finding a solution to a complex customer situation and strengthening the bond between Fennia and the customer.My proactive approach for business development ideas and sales expertise have landed me in multiple panels in a larger Future Fennia project, that aims to build Fennia's business from the ground up. Show less

Turku, Southwest Finland, Finland

As a Sales Negotiator at If Insurance, my primary responsibility was acquiring new private customers (B2C), but I also did upselling to current customers. By working hard on improving systematically my knowledge on insurance business I was able to generate top 3 sales results in my team. As well for excellent sales numbers, I focused on delivering exceptional customer service, which resulted in excellent NPS scores. This is a crucial metric for If Insurance, as they aimed to have the most… Show more As a Sales Negotiator at If Insurance, my primary responsibility was acquiring new private customers (B2C), but I also did upselling to current customers. By working hard on improving systematically my knowledge on insurance business I was able to generate top 3 sales results in my team. As well for excellent sales numbers, I focused on delivering exceptional customer service, which resulted in excellent NPS scores. This is a crucial metric for If Insurance, as they aimed to have the most satisfied insurance customers in Finland. I also worked hard to be an exceptional team player. My commitment to the team during the challenging times of Covid-19 was recognized with an award for outstanding team contribution.In addition to being a strong team player, I was also a creative thinker, consistently contributing new in-house ideas aimed at improving existing processes and developing new solutions. This resulted being a member of "frontline panel", which was an important part of handling inhouse development ideas. Show less

Turku, Southwest Finland, Finland

The goal was to provide exceptional customer service to all customers who called in with various inquiries and issues related to their services. From troubleshooting technical issues with broadband and mobile plans, to assisting with invoicing and setting up a new device. My role demanded a diverse skill set that I was able to leverage to the benefit of our customers.One of the key strengths I brought to the table was my technical expertise, particularly when it came to addressing… Show more The goal was to provide exceptional customer service to all customers who called in with various inquiries and issues related to their services. From troubleshooting technical issues with broadband and mobile plans, to assisting with invoicing and setting up a new device. My role demanded a diverse skill set that I was able to leverage to the benefit of our customers.One of the key strengths I brought to the table was my technical expertise, particularly when it came to addressing broadband and mobile broadband issues. By leveraging my deep understanding of the underlying technology, I was able to quickly diagnose and resolve the issues that were causing frustration for our customers, leading to a high degree of satisfaction. Show less

Turku, Southwest Finland, Finland

As a Sales Negotiator at DNA, I demonstrated exceptional skills in project sales, with a particular emphasis on broadband, mobile plans, software, and device sales. My ability to effectively communicate with customers and understand their needs has led to consistent positive feedback and exceptional customer experiences.I took on the additional responsibility of handling CX-feedback projects, where I ensured that customers who had made the decision to switch to our competitors received… Show more As a Sales Negotiator at DNA, I demonstrated exceptional skills in project sales, with a particular emphasis on broadband, mobile plans, software, and device sales. My ability to effectively communicate with customers and understand their needs has led to consistent positive feedback and exceptional customer experiences.I took on the additional responsibility of handling CX-feedback projects, where I ensured that customers who had made the decision to switch to our competitors received top-notch service and resolution of any outstanding issues. As a result, hundreds of customers chose to stay with DNA, even in the face of fierce competition. While I am proud to have consistently ranked in the top 5 sales performers in the office, my true passion lies in providing exceptional customer service. I thrive in high-pressure situations and have a proven track record of delivering results while maintaining a customer-centric approach. Show less