Chris Nevarez Email & Phone Number

United States

Irvine, California, United States

• Successfully Guides customers, ranging in 100-20,000 endpoints, in the deployment ofBlackerry – Cylance’s next generation AV platform and EDR solution.
• Trains customers to tune all aspects of the CylancePROTECT and OPTICS products to ensurethey are following best practices and achieve the best ROI.
• Threat review and training for threats found in customer environments including Malware andPUPs.
• Provides quarterly health check reviews of customer environments and reports any possiblevulnerabilities or potential breaches.
• Contributes to building automation tools for teammates and customers to use in their day today work.
• Independently researches highly technical topics to better train and guide customers.

Irvine, California

• Advanced troubleshooting and analysis of customer issues utilizing built in debug/verbose logging, system logs, and 3rd party tools (Ex: Procmon/PSEXEC/ProcEXP)
• Advanced hands on troubleshooting with critical and strategic enterprise customers verbally/written
• Hands-on experience with troubleshooting numerous types of customer environments (Ex. VDI or physical machines, clustered environments)
• Daily, hands-on interaction with engineering and product management to drive customer resolution
• Extremely frequent submissions of JIRA tickets for investigation by engineering
• Real time investigation and analysis of issues pertaining to the Enterprise product

Irvine

• Proactively engages customers to understand their business needs, and proposethe most optimum solution that is within the capabilities of the MindFire system.
• Strong domain and best practice knowledge in marketing automation.
• Provides pre-sales support to the sales organization.
• Able to translate business requirements into concrete set of tasks anddeliverables.
• Works with Client Services Leadership to assign resources and develop projectplan(s), based on resource availability, and communicate the same with the customer.
• Monitors and manages production issues, assigns resources as appropriate andreport updates.

I responded to 9-1-1 emergency calls all over south Orange CountyI provided Basic and Advanced Life Support

• Trained new employees on policies and procedures of the company
• Provided Basic Life Support to patients
• Managed a team of 40 employees daily and wrote up scheduling and partnerpairing.
• Deployed on 4 Disaster strike teams, Including Hurricane Ike
• Went on 2 long distance transports where I provided patient care and service for36 hours straight
• Organized back supply room and made sure we had enough inventory