Chris Nevarez Email & Phone Number

United States

Irvine, California, United States

• Successfully Guides customers, ranging in 100-20,000 endpoints, in the deployment ofBlackerry – Cylance’s next generation AV platform and EDR solution.• Trains customers to tune all aspects of the CylancePROTECT and OPTICS products to ensurethey are following best practices and achieve the best ROI.• Threat review and training for threats found in customer environments including Malware andPUPs.• Provides quarterly health check reviews of customer environments and reports any possiblevulnerabilities or potential breaches.• Contributes to building automation tools for teammates and customers to use in their day today work.• Independently researches highly technical topics to better train and guide customers.• Collaborates with teams outside of my departments to achieve critical goals.

Irvine, California

• Advanced troubleshooting and analysis of customer issues utilizing built in debug/verbose logging, system logs, and 3rd party tools (Ex: Procmon/PSEXEC/ProcEXP) • Advanced hands on troubleshooting with critical and strategic enterprise customers verbally/written • Hands-on experience with troubleshooting numerous types of customer environments (Ex. VDI or physical machines, clustered environments) • Daily, hands-on interaction with engineering and product management to drive customer resolution • Extremely frequent submissions of JIRA tickets for investigation by engineering • Real time investigation and analysis of issues pertaining to the Enterprise product • Assigned subject matter expert for numerous implementations and applications. • Training and knowledge transfer for Product Support Engineer (Tier 2) • Onsite training and liaison for international support teams. Spent several months overseas training and developing a new support organization. • Education and Training for partners and customers. Hosted several training sessions on customer sites, as well as at our home office. • Onsite support for critical customer issues. • Frequent interaction and conversation with users within customer community discussions • Quality Assurance testing to confirm that released products are free of critical bugs • Integration with native API • Troubleshooting Single Sign On (SSO) and 2FA customer login issues • SIEM/Syslog Integration • Author of numerous knowledge base articles critical for customer consumption

Irvine

• Proactively engages customers to understand their business needs, and proposethe most optimum solution that is within the capabilities of the MindFire system.• Strong domain and best practice knowledge in marketing automation.• Provides pre-sales support to the sales organization.• Able to translate business requirements into concrete set of tasks anddeliverables.• Works with Client Services Leadership to assign resources and develop projectplan(s), based on resource availability, and communicate the same with the customer.• Monitors and manages production issues, assigns resources as appropriate andreport updates.• Assumes Level 2 responsibilities for MindFire’s Support.• Works as a Technical Support Specialist answering client support calls andreplying to emails, via SalesForce, for our automated marketing internet software.• Handles advanced software questions including programming questions relatedto HTML/CSS/JavaScript/Jquery/JqueryUI/Jquery Mobile/PHP/MySQL.• Writes snippets of code, in various coding languages, for clients.HTML/CSS/JavaScript/Jquery/JqueryUI/Jquery Mobile/PHP/MySQL• I am the “Go-To” guy when fellow coworkers, including engineers, needstrategy help. I am also the liaison between our basic support staff and engineeringdepartment.• Out-of-the-box thinker developing microsites and landing pages in ways clientsand coworkers could not think of.• Designs and develops internal projects to enhance growth and revenue for thecompany.• Updating leads and contacts using SalesForce, as well as updating our ResourceCenter using WordPress.

I responded to 9-1-1 emergency calls all over south Orange CountyI provided Basic and Advanced Life Support

• Trained new employees on policies and procedures of the company• Provided Basic Life Support to patients• Managed a team of 40 employees daily and wrote up scheduling and partnerpairing.• Deployed on 4 Disaster strike teams, Including Hurricane Ike• Went on 2 long distance transports where I provided patient care and service for36 hours straight• Organized back supply room and made sure we had enough inventory• Adhered to company policy, while creating a fun work environment, and havingcoaching conversations when necessary