Nevdesh Gill Email & Phone Number

Solihull

My role is to ensure that we engage with our buyers to support them in the best way possible by making the conveyancing process as simple and as transparent as possible. I am looking to recruit outgoing target driven individuals who can communicate with our buyers in a positive and engaging way. If you are interested in joining an amazing business that is leading the way forward then inbox me for more details.

Birmingham, United Kingdom

We work with Local Authorities and Housing Associations in enhancing their Digital Transformation agenda by focusing on Financial, Digital and Social Inclusion projects for their tenants.Our aim is to reduce our customer's cost to serve by transitioning support services onto digital channels.

The management, organisation and motivation of staff within the Customer First Team in order to best meet service requirements.Ensure that satisfactory systems, routines and procedures are in place to guarantee output to the required standard including the use of the Gober ® Method of Customer Service. Ensure that performance is monitored and recorded on a daily and weekly basis to produce reports for the Customer First DirectorMaintain performance statistics for the Customer First Team and report as appropriate. Determine, agree and monitor sectional and individual targets to achieve maximum levels for the Performance Indicators as identified in the Business PlanEnsure that satisfactory procedures are in place to assess the quality and correctness of information being delivered to customers.

• Accountable for the Operational Management of a multi channel/24/7 Contact Centre with circa 300 employees servicing 14 different services, handling over 1.8million calls a year. • Responsible the transformation of EDT service, which was on the brink of being removed from Vertex but has since delivered service levels for 9 consecutive months. Received personal praise in recognition of achievements by the client’s divisional head of service for EDT, which has lead to discussions around expanding the service• Improved employee engagement across the operation resulting in attrition reducing to 28% annualised for 2007 as compared to 39% in 2006 as well as the third best Employee Engagement results within the public section division• Delivered in-year account growth on the contract worth £300k as result of improved operational performance• Achieved the highest level’s of Client Satisfaction scores measured both internally and externally since the contract commenced in 2002

• Accountable for HR/Training & Communications across 2 contact centres, managing a team of 5 professionals to successfully deliver value add support to the operational team • Successfully project managed a TUPE transfer-in within a challenging timeframe to ensure minimal disruption to the service delivery of a high profile service, which involved a substantial change to the work location for the transferring-in staff • Developed and implemented a bespoke Recruitment Strategy aligned to business and commercial needs, which reduced annualised attrition by 17% in its first year and generating a cost saving of circa 75k • Identified as High Performer as part of the internal succession planning process• Facilitated/Managed a recognition claim by a Trade Union and was involved in the development of a Partnership Agreement for over 150 employees