Nevele Denny Email & Phone Number

United States

• Manage a queue of 40+ incoming calls initiating death claim notifications via OnBase for funeral homes and family, processing early payoffs in FTNI with quote queries in ID3, contract review and product education for.
• Delivering customer service to all customers with empathy, compassion, and professionalism, responding to over 200 customer inquiries per week via phone and email, delivering accurate and relevant customer records in.
• Serviced 100% of inquiries and escalated issues to relevant departments through workflow (Phone Service Request)ensuring customer satisfaction and effectively capturing every interaction in the appropriate database to.

In this role I took great pride, assisting clients resolve delinquency by providing Finacial solutions that fit each person's individual needs to help keep timely payments on their accounts going forward. My daily work activities included submitting workflow request for account maintenance and complaints via system complaints portal, while adhering to the.