Nevena Divjak Email & Phone Number

Houston, Texas, United States

As a Customer Success Manager, I focus on driving client satisfaction and success through strategic planning and effective communication. I build and maintain long-term client relationships, advising throughout the customer lifecycle and collaborating with product, sales, marketing, and technical teams to provide tailored solutions. I manage complex projects, acting as a liaison to resolve client concerns and ensure their success, while executing high-performing campaigns through data-driven decision-making. With a commitment to continuous improvement, I consistently meet deadlines and present KPIs to stakeholders, lead engaging presentations and training sessions, and ensure adherence to Quality Management System protocols to enhance overall client satisfaction.

Belgrade, Serbia

As an Account Management Lead and Business Development Manager in the FinTech industry, I successfully led stakeholder meetings and developed new networks to attract key clients in the banking sector, establishing and maintaining long-term partnerships that contributed to business growth. I manage a team of Account Managers, ensuring adherence to KYC, KYB, and KYT procedures while maintaining high standards of compliance and client support. I supervise compliance and support teams to deliver top-tier assistance, develop training materials, and participate in candidate selection and onboarding to ensure team readiness and operational excellence. Additionally, I drive business development initiatives by identifying new opportunities, leading initial meetings and monitoring the end-to-end integration process for new financial solutions, ensuring alignment with both business objectives and client needs.

United States

As a Quality Assurance Subject Matter Expert, I have enhanced team performance by providing quality feedback and ensuring compliance with AHT and SLA requirements. I effectively led meetings with partners to foster long-lasting relationships and developed comprehensive training materials that improved overall quality KPIs for both Serbian and UK teams. My responsibilities included monitoring and evaluating calls to ensure quality standards were met, conducting new hire training and coaching to ensure call readiness, and participating in quality meetings with clients to implement performance-enhancing suggestions. I have been recognized for my contributions, receiving awards for client relationship and process improvement as well as excellence in overall performance and KPI improvements.

Tokyo, Japan

As a Field Test Engineer, I conducted extensive testing of mobile devices to ensure compliance with network standards and validate functionality under various real-world conditions which optimized device performance and reduced time-to-market. My responsibilities included analyzing log data to identify bugs, network issues, and performance bottlenecks, providing detailed reports to Technical Lead.

Belgrade, Serbia

As a Technician on Numerically Controlled Machines, I enhanced production efficiency through workflow optimization and precise machine operation. I successfully reduced downtime and material waste by implementing a preventive maintenance schedule and optimizing machine calibration. My responsibilities included operating and maintaining UV printers, laser cutters, and Mutoh printers to ensure optimal performance and quality output. I monitored production schedules to guarantee timely completion with minimal downtime and trained new operators to increase operational proficiency while minimizing errors.

Business Administration And Management, General

High School Diploma, Business Administration, Management And Operations