Nevena M. Email & Phone Number

Belgrade, Rs

Belgrade, Serbia

Serbia

• Led a multilingual sales team of 15 Business Development Managers (BDMs) during a six-month interim Sales Leader role at Radwell's UK division.• Developed and executed strategic initiatives, including creating a comprehensive sales strategy and optimizing territory management, resulting in increased B2B presence and new business acquisition.• Streamlined prospecting and nurturing workflows and provided coaching on consultative selling techniques to drive sales performance improvement.• Overhauled sales reporting and analysis by implementing KPI dashboards, facilitating data-driven decision-making, and delivering actionable insights to upper management stakeholders.• Successfully transitioned the high-performing sales team and scalable processes to internal leadership upon project completion, ensuring continued success for Radwell.• Introduced and managed performance metrics tracking systems to monitor team productivity and effectiveness, fostering a culture of accountability and continuous improvement.

▪ Creating, planning, and executing B2B client acquisition strategy▪ Building and growing excellent and trusting partnerships with Hunch key stakeholders▪ Defining the target markets based on industries, locations, company sizes, and key decision-makers• Consistently delivering high-quality, accurate contact data to the Business Development & Sales teams by leveraging online research tools and making sure the CRM is up to date • Collecting data & insights on target customers, competitors, and marketplace and consolidating information into actionable items, reports, and presentations• Generating sales pipeline, through outbound emails and LinkedIn• Identifying new sales opportunities and cultivating leads in an early-stage MarTech market• Leading efforts in building processes and procedures that are repeatable

Belgrade, Serbia

• Generating consistent highly qualified sales opportunities • Reaching out to inbound leads, qualifying, and scheduling meetings for the Accounts Executive sales team• Recognizing the needs of the market, catching early trends, creating the demand and spreading the ProGlove story and brand to the biggest companies worldwide• Monitoring and attending meetings with prospects and following-up with the senior sales teams• Creating a sales call script to qualify or disqualify leads • Continuous learning about commercial awareness and brand recognition to successfully establish rapport with prospects• Knowing the assigned territory – its political, economic and social status, trends, news, influential people, key conferences and events on different markets.

Belgrade, Serbia

Translated data into actionable insights for clients by working closely with them to understand their business needs and challenges.Developed dashboards, charts, and trend analyses using Power queries, SAP BO, and MS Excel, ensuring that visualizations clearly emphasized business trends and opportunities for improvement.Conducted statistical analysis (e.g., regression) to assess ROI, and created improvement recommendations for senior management based on these analyses.Managed the project lifecycle from Proof of Concept to BAU, including Pilots, by understanding the scope of work and facilitating regular calls with delivery teams.Communicated the financial and operational impact of proposed changes, and identified risks, ensuring that all stakeholders were aligned throughout the project.

Belgrade, Serbia

• Working directly with clients and account management team to provide customer-specific analysis driving service reliability improvement and customer profitability increase• Assisting in the development of business models and identifying areas for improvement• Presenting customer facing presentations on stakeholders’ calls• Analyzing data trends, seasonality, and other effects to quickly identify issues or best practices, assist program Subject Matter Experts in root cause analysis.• Collaborating with cross-functional teams within the organization to obtain and develop accurate data for the business models and metrics.

Luxembourg, Luxembourg

• Leading team responsible for serving financial customers in France and Luxembourg• Relationship management of customer accounts• Quality monitoring – evaluating, scoring, and reporting on agent calls • Root Cause Analysis of observed behaviors as preparation for coaching sessions• Translating and updating documentation• Background check and document verification of potential customers• Fraud exposure and investigation of specific cases

Luxembourg, Luxembourg

Maintaining solid customer relationships by handling questions and concerns with speed and professionalismReceiving inbound calls from current and potential customersPerforming basic account maintenance activitiesAssisting customers with any technical issues experienced with website and escalate any issues to management appropriately.Placing outbound follow-up calls to sales leads and persuade potential customers to complete and submit an application.Answering questions about the product details, the company, and issues with account for the customers.