Finding out solutions which meet user’s requests for new functionality, applications and businesses Analysis of existing business processes and workflows, procedures and organization of processes within the bank Provide a help-desk and operational support on the core banking systems to Branches and Head Office’s departments Create the relevant user manuals Maintaining privileges for core banking systems

Receive payment by cash, cheques, credit card etcIssue receipts, refunds, credits, or change due to customers.Guiding and solving queries of customerExchange foreign currencyOpen accounts, including savings and checking

Perform the duties of collection in terms of administration documents clients with problem loans / consumer, mortgage, credit cards/, connect to charge clients and negotiate about the way debt, prepare reports and recommendations for keeping records of troubled loans etc.

Carrying out activities in the field of customer service, operational management potential causes of risk related to the use of credit cards, correspondence with Visa International and Master Card providers

Guides customers through the various banking products and services, takes calls from both business and personal banking customers, answering to their requests and queries, resolution of user complaints, blocking lost, stolen & misused card per account user, blocking cards on the basis of suspicious transactions , monitoring transactions on the basis of daily reports received from the processor, examining the TOL, examining the VISA on line and Master Card online, updating credit limits by order of the management of the Bank, etc.

Plan and sell transportation and accommodations for travel agency customersDetermine destination, modes of transportation, travel dates, costs, and accommodations requiredDescribe, plan, and arrange itineraries and sell tour packages Assist in resolving clients' travel problems