Luciano Neves Email & Phone Number

Newark, New Jersey, United States

• Provides high quality customer service to passengers based on market specification and individual needs. This includes, but not limited to, en route cabin service and/or ground cabin service to delayed or canceled passengers.• Reads, interprets, demonstrates and provides safety briefings to passengers. Communicates and ensures compliance with company and government safety and security rules and procedures.• Interacts in a professional and friendly manner with clients, coworkers and customers of diverse backgrounds. Works with other crew members on a team to ensure all services meet company standards.• Displays exceptional interpersonal skills, exercises good judgment, and is able to resolve conflicts with grace.

Blackwood, New Jersey, United States

• Collaboration with the team to produce high quality content for multiple media outlet channels including Corporate & Entertainment, Travel, Network, and Host & Vacation.• Create a variety of digital deliverables such as emails, videos, catalogs, etc.• Video and graphic designing from start to finish, contributing to creative direction, setting and managing budgets, organizing logistics, meeting deadlines, and keeping teams informed.• Keeping all media updated according to the industry and technology standards, social media, competitive landscape, and market trends.

Newark, New Jersey, United States

• Reviewed and updated patient information, protecting and maintain individuals’ privacy and confidentiality according to HIPPA.• Assigned risk category depending on the contact’s underlying medical conditions, occupation, living situation, and understanding of protocol for each risk category.• Worked closely with a team made up of surveillance coordinators, investigators, and data managers to efficiently complete case investigations.• Systematically collected and recorded information in a local county database.

Campinas E Região, Brasil

• Creation of social media strategies and campaigns.• Collaboration with product development team to cultivate new ideas and update current product lines, customer engagement implementing creative strategies.• Coordinator of digital projects in partnership with different areas and suppliers (agencies).• Implementation of an innovative platform, based on social media management, analysis, and on-line community of the North American supplier (Lithium).• Strategic Analysis of Online Media (Performance and Awareness).

Campinas, São Paulo, Brazil

• Internal and external auditing of business processes with a focus on training employees.• Promoted development and capacity training for all current and new hires.• Provided training for customer satisfaction websites such as “Reclame Aqui”, “Anatel”, and “Procon”.• Developed and updated training material with methodologies for training, resource development and auditing.• Carried out campaigns, informational and endomarketing materials.

• Performed auditing of business processes to ensure successful outcomes.• Executed internal projects, events, campaigns, and endomarketing.• Created ads, catalogs, banners, business cards, and stationery.• Executed events such as fairs, campaigns, and workshops.

Campinas E Região, Brasil

• Handled internal documentations and vehicle documentation.• Contract analysis .• Financial calculation of commissions.• Issuance and discharges of tickets.• One-on-one relationships with banks for payment of debts.• Run credit analysis with "SCPC Serasa".• Customer service

Master Of Business Administration - Mba, International Business/Trade/Commerce

Bachelor'S Degree, Communication And Media Studies