● Recipient of the 2021 Excellence Award for demonstrated professional growth and operational excellence● Overseeing the opening of a new manufacturing facility in Mexico with the introduction of five new product lines to be manufactured in the facility● Managing a team of technicians, engineers and quality manager for the entire product development lifecycle.● Development of several product lines in new manufacturing facility, reducing COGS and increasing margin.● Increased product assortment by over 40% yearly.● Conducting extensive research to contact new suppliers and diversify the company product's portfolio and offers. ● Manage quality across our entire portfolio of patient monitor accessories● Conduct continuous product testing and quality control● Development of quality programs, processes, and procedures● Preparing reports and necessary documentation (for example corrective and preventative actions)● Ensuring quality assurance programs and policies are maintained and modified regularly● Performing market research for the development of new products● Collaboration with our manufacturing team● Communication with the Business Development (BD) and Customer Experience (CX) team regarding product changes.

- Define and document customer’s business requirements; interpret and apply the information within the scope of the project.- Configure the software using workflow and business rules to allow customers to conduct and streamline their business processes.- Work with Data Conversion Specialists to achieve a smooth transition of legacy data.- Train end-users in how to use the software in both remote and classroom-led sessions.- Be an expert on the functionality and capabilities of the software, while making enhancement requests to our product development team.- Provide outstanding customer service and resolve client issues throughout the implementation process.- Work with cross-functional team members including Project Managers, Data Conversion Specialists, Quality Assurance, Technical Support Analysts and other Business Analysts.

● Philips Healthcare, Natus, Getinge Group exclusive distributor for Chile.● Products assigned: Ultrasound, Monitoring patient systems, critical care ventilation.● Troubleshoot to restore malfunctioning equipment to working order in the field. ● High level of critical thinking to bring successful resolution to complex problems.● Managed technical work in the field with little to no supervision● Responsible for service assistance through installation and post sales follow-up visits to clients.● Worked with Sales, Clinical Applications Specialists, and other department managers.

● Philips Healthcare, Medtronic, Agfa Healthcare, Pentax Medical, Lowenstein medical, Heyer medical, Nihon Khoden, Hamilton official distributor for Nicaragua.● Products assigned: Ultrasound, magnetic resonance, vital signs patient monitoring, ICU ventilators, endoscopy systems, electrosurgical generators, anesthesia machines, among others.● Maintained customer satisfaction as a top priority by providing effective communication and solutions in a timely manner.● Recommended improvements for processes to increase patient workflow. ● On-site and remote support during all phases of the equipment sales lifecycle● Contributed to the sales department with post-sale activities, involved with service and maintaining a strong relationship.● Little to no supervision role, independently conducted preventive maintenance, upgrades and repair of medical units at the client site.● Provided support to customers through onsite daily support within the client’s facilities.● Performed installation of equipment from delivery to sign-off.● Multi-tasker with the ability to work under pressure.● Strong technical, organizational, problem-solving and troubleshooting skills.

● SIEMENS Healthcare country office.● Products assigned: Ultrasound, Magnetic Resonance, X-ray, and Tomography.● Excellent problem-solving, troubleshooting, communication and organizational skills.● Built positive relationships with Customers and keep customers well informed about their inquiries.● Ensures customer satisfaction while meeting business objectives.● Maintained and built an excellent customer service experience executing the pre-installation inspections, follow-up visits and application training sessions for different line of products. ● Assisted with the installation process of new and advanced technologies by formulating business proposals and services● Increased the existing client installed base and customer retention by performing service maintenance contracts and acquiring new ones.

● iCRcompany, Maquet, Sirona and Fona dental official distributor for Nicaragua.● Products assigned: Computed Radiography systems and Dental systems.● Maintain, troubleshoot, service, and provide calibration and installation support for medical equipment.● Offered service contracts, projects proposals and customer training sessions for operation of the devices.● Interfacing with customers to provide quality service and support and deliver basic training.● Executed and scheduled service maintenance to the client installed base.