Patrick Neville Email & Phone Number

1) Mobile Workforce Enablement Project2) Technology Renewal Project

• Support Desk Troubleshooting - solving client’s various technical problems through the OPS IT support phone line, email account, and remote desktop software while abiding and informing clients of OPS IT policy and procedures. As well as on-site visits to OPS buildings and walk-ups to the Support Desk front counter. Escalating calls to other IT sections or creating calls for service (3rd party) and following up on them through the Frontrange HEAT ticketing system• Software Support –… Show more • Support Desk Troubleshooting - solving client’s various technical problems through the OPS IT support phone line, email account, and remote desktop software while abiding and informing clients of OPS IT policy and procedures. As well as on-site visits to OPS buildings and walk-ups to the Support Desk front counter. Escalating calls to other IT sections or creating calls for service (3rd party) and following up on them through the Frontrange HEAT ticketing system• Software Support – diagnosing, installing, and aiding client’s use of desktop operating systems Windows XP/7/10 as well as applications such as Microsoft Office, Filemaker Pro, Adobe Acrobat, Citrix, and Quickscene• Hardware Support – diagnosing, installing, moving and replacing internal desktop hardware as well as monitors, keyboard/mice, printers, scanners, and Nuance print stations while recording serial numbers and location for inventory purposes• Network User & Device Support – Resetting client’s network accounts and removing/adding devices in Active Directory, as well as the setup of etokens and troubleshooting of password/certificate expiry • Telecommunications Support - Setup, reconfigure, and support Samsung Galaxy S5 covert and non-covert cell phones as well as maintain service for Blackberry phones. Troubleshoot and then escalate other telecommunication issues via Frontrange HEAT ticketing system• Web Application Support – Troubleshoot connectivity issues with Intranet and corresponding web applications such as VideoOversight and Duty Rosters then escalate a ticket to the Applications section• Communication/Call Centre Support – supporting Exacom Hindsight, Versadex CAD, and their specific workstation setup• Mobile Workstation Support - Configuring, upgrading, and diagnosing in-car, motorcycles, ESU/MDT vehicles with their corresponding applications Versadex MDT/MRE, and APS E-Ticketing software Show less

Kemptville, Ontario

• Project Management – oversaw the revisal, organization, and implementation of over 200 pages of web content while ensuring a successful launch of the re-developed campus website. Created SOP documentation and performed hands-on training sessions with staff members showing them how to edit web pages with Drupal• Server Administration – created/configured group policies, printing services, active directory hierarchy, and file/folder permissions on Windows Server 2008 R2 as well as… Show more • Project Management – oversaw the revisal, organization, and implementation of over 200 pages of web content while ensuring a successful launch of the re-developed campus website. Created SOP documentation and performed hands-on training sessions with staff members showing them how to edit web pages with Drupal• Server Administration – created/configured group policies, printing services, active directory hierarchy, and file/folder permissions on Windows Server 2008 R2 as well as user/folder permissions on Windows Server 2003 • Network Support – performed basic configuration changes of Cisco Catalyst switches, Powerware UPSs, network printers, and ran/terminated network cabling• Helpdesk Support – solved various technical problems through phone, email, walk-in, and on-site visits• Computer Repair – repaired, rebuilt, and deployed staff, student, and classroom computers• Mobile Phone Support – set up backups, email, and secure wireless access on Blackberry and iPhone devices• Training – trained summer/co-op students in the I.T. department, instructors on classroom technology, and staff during orientation on use of their network accounts • Teamwork – worked off team members strengths and weaknesses to assist in forming and completing I.T. projects such as server migrations and bulk PC deployments Show less

Ottawa, Canada Area

• Temporary position managing and implementing RPMS - database software designed for sales analysis, commission reconciliation, and sales force data tracking• Responsible for creating customer accounts and verifying all account information

Graduate Certificate (Part Time - Night), Information Systems Security

Completed all 11 courses: Information Security Fundamentals Computer Security Policy Cryptography/Product Implementation Investigations.

Diploma, Computer Systems Technician