Nevin Jaison Email & Phone Number

Bensalem Township, Pa, Us

Bensalem Township, Pa, Us

Philadelphia, Pennsylvania, United States

As an Engineering Technician at PCI, my role involves driving process improvements and technical support in various capacities. I'm dedicated to resolving packaging issues for existing businesses, supporting new product launches, and actively participating in continuous improvement initiatives. I provide vital assistance to production, maintenance, and support teams, focusing on process optimization, equipment modification, safety enhancements, quality improvements, and throughput increases.My responsibilities also extend to equipment installation, setup, and testing, as well as the management of cross-functional collaboration, vendor relationships, and customer interactions. I serve as the Subject Matter Expert (SME) for packaging equipment, leading trials and troubleshooting activities. Additionally, I contribute to the development of Standard Operating Procedures (SOPs), equipment specifications, and oversee Factory & Site Acceptance Testing (FAT/SAT) for projects.

Norristown, Pennsylvania, United States

Proficient in conducting data analysis, maintaining websites using WordPress, and installing data collation software. Skilled in verifying and extracting data, performing data integrity audits, and troubleshooting storage issues. Experienced in providing comprehensive technology training to employees and efficiently managing various IT tasks. Strong background in supporting Pearson software, administering Google Workspace and social media platforms. Offers reliable IT assistance for printers, mobile phones, and devices. Demonstrates expertise in ensuring the smooth operation of IT infrastructure and handling data conversion and storage effectively.

Philadelphia, Pennsylvania, United States

Experienced in performing general office functions, including typing, scanning, and copying documents. Proven ability to provide courteous and prompt reception to walk-in traffic and handle telephone calls efficiently. Skilled in gathering, entering, and updating data to maintain departmental records and databases accurately. Proficient in delivering documents to offices within the University City Campus, ensuring timely and reliable distribution.

Remote

Experienced in analyzing, troubleshooting, and diagnosing problems, offering prompt repair and effective solutions. Provided comprehensive technical and administrative support, including documentation and technology upgrades. Successfully managed service ticket queues (ServiceNow), ensuring efficient issue resolution. Proficient in handling daily operational tasks for various collaborative technologies such as SharePoint, MS Project Server, Uniflow, Citrix, EMS (Meeting Services), and Microsoft Teams. Engaged in first-level support, assisting customers with routine troubleshooting and providing reliable support. Diligently tested and checked performance of software programs. Installed, configured, and thoroughly tested equipment on specialized platforms.

Remote

Perform background checking, and investigate employment and education histories. Conducting research via outbound calls, fax, email, internet, and online database searches. Meeting pre-established production goals.

Philadelphia, Pennsylvania, United States

Trained new employees on support processes, procedures, and knowledge base. Promote a team-oriented environment to enhance productivity and build morale by treating customers like they would want to be treated. Troubleshooting and resolving problems that an employee encounter with an inventory. Use Excel to track issues efficiently and accurately.

Philadelphia, Pennsylvania, United States

Observes products on the production line during assembly operations. Performed a variety of tasks to produce a product that meets quality and operational standards. Pack products into cartons utilizing barcode scanners and PCs.

Master'S Degree, Alm: Cybersecurity

Bachelor'S Degree, Computer Engineering

Computer Engineering, 3.85