It Service Desk Technician
CurrentLed a district-wide project to ensure all of the district's 4,500 IP phones have up-to-date and accurate E911 address and room number information. Increasing the estimated accuracy from roughly 60% to 99%. Also, lead the initiative to comply with the laws that regulate IP phones (Kari's Law and Ray Baum's Act)Served as the Subject Matter Expert for the.