Nevin M. Email & Phone Number

Boulder, Colorado, United States

Led a district-wide project to ensure all of the district's 4,500 IP phones have up-to-date and accurate E911 address and room number information. Increasing the estimated accuracy from roughly 60% to 99%. Also, lead the initiative to comply with the laws that regulate IP phones (Kari's Law and Ray Baum's Act)Served as the Subject Matter Expert for the FluentStream phone system including phone hardware, system administration of the web platform, escalated support for phone issues, and diagnostics. Highlighted in BVSD’s "Our People are Our Strength" newsletter as a valuable employee in the district. Worked on a team of 5 Technicians resolving tickets submitted via Service Now, email, chat, and phone calls and serving a customer base of 29,000 students, their parents, and 4,400 employees. That received the HDI Team Certified Pinnacle of Excellence both in 2023 and 2024.The Service Desk solved over 90% of support cases before escalation.Responsible for closing 3,000 support tickets as of May 2024HDI Support Center Analyst - Achieved within 2 months of hire - MagicSchool AI certified levels 1, 2, and 3

Lafayette, Colorado, United States

Proposed methods of increasing productivity in the guest services role such as increasing administrative tasks within the Blackbaud Altru CRM. Worked on special doner events including the biggest fundraiser of the year WOW on Tap!, Wow Pride Night, and Kindergarten readiness night.Implemented methods to improve operations and business administration through upgrades to museum technology. Modernized business processes through the implementation of a new WIFI 6 network system, development of E-forms for data gathering, and rollout of new POS systems accepting Apple Pay and tap cards.Platforms used include Microsoft Office 365, Blackbaud Altru CRM, Alpha Card, Bookeo, Canva, Avory Label Maker

Denver, Colorado, United States

Salesforce Certified Administrator TrackMaintained and customized the Salesforce platform Including, accounts, contacts, record types, custom objects, pick lists and page layouts, object relationships, themes and branding, app builder, and lighting app builder. Developed reports and dashboards, creating custom report types, charts, report logic, and processes to monitor data quality and integrity continuously.Strong Understanding of features & capabilities of the Salesforce sharing model, OWD, Roles, users, profiles, groups, sharing rules, data loader, data Import Wizard, mass delete tool, MFA, and SSO.A basic understanding of Salesforce automation tools such as workflow rules, Approval process, process builder, and flows.A basic understanding of the capabilities of Salesforce Sales Cloud.Active participant in the community of climbers, collaborating on projects and completing a capstone project within Salesforce.Selected by the cohort as the representative cohort speaker at the completion of the program to celebrate.Platforms used include LinkedIn, ZOOM, Google Workspace, Canva, Slack, Trailhead, Focus on Force, and Glean note taker.

Lafayette, Colorado, United States

Infinite Campus Admin for an elementary school of 480 students resulting in accurate student records, daily attendance reporting, annual rostering of students and maintenance as students transferred in and out of school, and responding to report requests to gather insights on student info and demographics.Spearheaded a new attendance system leveraging an automation tool to save registrar’s hours of time per month and conducted training district-wide to implement the system. Bilingual Elementary school Secretary providing hands-on exceptional customer support to staff, students, parents, and school/community organizations.Platforms used include Google Workspace, Infinite Campus, Canva, INFOR ERP, Microsoft Office 365, Zoom, Google Meet, Finalsite, and Avory Label Maker.

Allenspark, Colorado, United States

Consulted with Organization leaders and developed recommendations for new hardware and software to best support org members and worked on the rollout of that technology.Additionally provided transportation services for organization leaders surrounding the annual meeting. Worked on fire mitigation efforts on the EPIC headquarters property.

Denver, Colorado, United States

Coordinated the university's by-weekly payroll collection and processing system resulting in on-time payments to 100 university student workers while Gathering data and working across multiple platforms to complete tasks. Remote role due to the COVID-19 Lockdowns requiring the use of VPN and online communication tools to collaborate with my team. Managed Financial Aid work study balances for the universities student workers and notified them of low balances. Conducted reviews on workplace-dependent Financial Aid packages and verified compliance for internal and external audits.

Greater Denver Area

Served as an initial point of contact for the university's Financial Aid office, seeing 50 or more support calls per day. Coached students through the Financial Aid process by assisting with the FAFSA, disbursement of loans and scholarships, and federal review of financial aid documents resulting in successful college education financing. Adhered to FERPA data privacy and confidentiality assuring student records remain confidential.End user experience of Oracle’s Peoplesoft CRM leveraged by CU to manage student records.Platforms used include Oracle’s Peoplesoft CRM, Microsoft Office 365, call center software

Glenwood Springs, Co

Worked at the Steamboat Springs launch campus of the Learning Materials Program (provided through eCampus) which revolutionized the textbook experience by providing textbooks and learning materials as part of a small fee added to the student's tuition. Shortly after transitioned to the Spring Valley campus and worked on the rollout of the program there. Conducted outreach to educate students about the new program and worked on campus-specific logistical challenges to expanding the program.Collaborated on the Launch of a new revenue stream for the campus store by designing a mobile campus store and selling merchandise at CMC theater productions. Promoted College Apparel and services to current and prospective students by providing direct sales to customers.

Salesforce Certified Administrator, Salesforce

Certification ID: 2574995

Bachelor Of Arts - Ba, International And Intercultural Communication, 3.9

Associate'S Degree, Environmental Studies, 3.9

High School, 3.74