John Newcombe Email & Phone Number

Ottawa, Ontario, Canada

Software Solutions from a User Perspective!Experienced software implementation and user training consultant specializing in enterprise marketing management software. Implementation:For new implementations and existing system upgrades, identifying client business requirements and obstacles and identifying the optimal technical solution that meets those.

• Work with Unica enterprise marketing software applications.Perform a variety of functions related to the delivery of training to end users in client companies. Deliver both initial post-implementation training and.
• Developed and updated course materials and basic procedures for the management of a training department.
• Spearheaded evaluation of web-based training initiative and developed initial course materials.
• Mentored new trainers, providing expertise on product questions, best practices, instructional methods, and presentation tips.
• Built a reference library of documents and white papers on marketing and product information.

• Perform a variety of functions related to the delivery of training to end users in client companies. Deliver both initial post-implementation training and advanced workshops which have to date reached more than 300.
• Developed and updated course materials and basic procedures for the management of a training department.
• Spearheaded evaluation of web-based training initiative and developed initial course materials.
• Mentored new trainers, providing expertise on product questions, best practices, instructional methods, and presentation tips.
• Built a reference library of documents and white papers on marketing and product information.

• Prepared and delivered classroom and Web-based training on the company’s Executive Information Reporting and Web Analytics tools to both technical and non-technical audiences. Provided product demonstrations for sales.
• Took over and restructured an ineffective training program, designing and implementing management and scheduling procedures, and rewriting training materials. Established a smooth-running and efficient training function.
• Created user and administration training for a Balanced Scorecard application.

Prepared and delivered classroom and Web-based training on the company’s Executive Information Reporting and Web Analytics tools to both technical and non-technical audiences. Provided product demonstrations for sales, support and consulting groups. Managed several client projects from pre-sales through implementation and end-user training.

Created stored SQL procedures to implement client business rules in client/server Time and Attendance System. As Configuration Lead for the support team, implemented changes requested by clients in industries including automobile component manufacturers, large commercial bakers, and other manufacturing operations

Engaged to provide application design services for executive information systems and data marts, utilizing Online Analytical Processing (OLAP) tools. Extended on this project for additional work three times.

Founded successful independent consultancy providing financial services to business clients. Sourced and managed client engagements involving accounting and general management, tax preparation and planning, business planning, and financing proposals. Designed and installed accounting systems.

Ait, Technology Application - Networking, Databases

Applied information technology learning - including classes in general SQL skills, Oracle, PowerBuilder, Visual Basic, network set up and.

B.Commerce (Hons), Business Admin., Management Information Technology

Education record