NetSuite Administrator

Project management experience with multiple concurrent projects, lead BA on multiple system platforms; Data Transmission, Image Transmission, Loan Due Diligence, and Foreclosure Loan Review systems.Experience with Government projects and requirements, both short term and long term projects. Acted as the liaison between the government entity and the business unit, for system requirements. Signed off on reports generated for Government entities, on a weekly basis. Verified the proper reporting structure, while spot checking the accuracy of data.Integrated third party vendor systems, into loan level review. Specification design built off the requirements of the third party.Designed large report data specification requirements for use of review of external clients, system generated reporting requirements used in communication with third parties, imaging processing requirements based on naming convention of files delivered from external users. Mapped data provided from external clients to each specific system for both XML transfer and bid tape, data tape uploadsManaged a weekly upload process for data provided by an external client. Created internal process to minimize risk with large data files, transferred to external clients. Developed requirements for junior BA’s to confirm data process and validate data provided by external clients. Designed a secure communication system requirement for three entities, two external and one internal, to communicate on loan level data as the system of record for loan reviews. Designed a dynamic review process, to allow specific loan validation requirements to change on fly, by user. Required multiple mappings of validations related to the specific criteria the user could enter.Tested system development based on specification requirements, prior to UAT review. Used SQL to pull basic queries to confirm backend database structure for testing. Developed test cases for UAT review

Re-Underwrote mortgage origination documentation to conform to Lender GuidelinesWorked with multiple product profiles and guidelinesDeveloped Process flow to increase review process time linesAssisted the mentoring of new team members to understand review processDaily communication to external software licensors, developing client specific specifications

Analyze real estate documents in the review of possible legal breach of representations for foreclosed loansNotification of Business Partners of breach and worked to resolve issues on master serviced loan poolsWorked with internal Legal representation to resolve outstanding and overdue issuesDetermined estimated settlement amounts to resolve aged claims, based on analytical pool reviewsWorked with IT to develop changes to customized software

Manage team of salespeople who serve as first line of sales support. Achieved 115% of sales objects last 2-years (averaged)Closely monitor regional pipeline and implement strategies to achieve/exceed sales goalsPromote teamwork, provide mentoring and encourage growth in members of teamResolve customer escalations, pricing inquiries and other customer dissatisfaction issues

Provided Internal and External Customer Service primarily for lock financial dataWorked to establish lock policies for our retail division and mortgage pricing

Proactively managed end-to-end service requests which fell into jeopardy status for company reasons.Diagnosed, Analyzed, Resolved, and implemented solutions to customer problems and executive complaints.Interacted and directed managers at all levels within the company to meet customer requirements.Negotiated, determined and committed to customer atonement to ensure customer satisfaction.