Matthew Gardner Email and Phone Number
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Purpose-driven strategic advisor to C-level business and technology executives with a demonstrated history of accelerating business outcomes in large, medium, and startup operations. I pride myself on being a trusted expert who collaborates with leaders to understand their evolving needs, delivering technology innovations that simplify processes, drive business results, and foster positive social impact. I'm passionate about the good that's possible through technology and how collaboration can bring out our best in colleague, company, and community alike.
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SapSan Diego, Ca, Us -
Industry Executive Advisor - Retail & Consumer ProductsSap 2018 - PresentWalldorf, Bw, DeCollaborating with executives to accelerate positive outcomes, I discover the priorities of your business to reveal relevant emerging capabilities, market insights, industry trends, and company successes to guide profitable investment decisions.Offering tailored points-of-view and meaningful peer relationships, I ensure you can make confident decisions in the midst of industry-wide innovations, Business AI advancements, and your specific digital transformation.Unique to SAP, the North America Industry Executive Advisory Practice is a skilled team of seasoned professionals helping executives optimize their performance and address complex business challenges across 25 industries in the United States, Canada, and Mexico. -
Director, Customer ExperienceKroger 2016 - 2018Cincinnati, Ohio, UsGuided strategic initiatives to grow Kroger’s omnichannel vision while maintaining the leading position of a key subsidiary, vitacost.com, as the largest pure-play eCommerce health store, increasing topline from $423M to $426M and year-over-year (YOY) margin and EBITDA growth.• Led a team of 25 across customer experience, research, marketing, creative, content, and web development to unify strategies in lead generation, digital merchandising, and site experience.• Led our loyal program pilot, split testing personalized rewards, tips, recipes, and guides across fifteen customer segments to increase conversion by 11% and revenue per visitor by 12%.• Partnered with customer service to decrease incoming call volume while increasing customer satisfaction by implementing proactive chat support throughout online checkout.• Guided the rebranding of our private label product lines, running customer surveys to balance desired information, package sizes, and clarity with current and upcoming FDA regulations. -
Director, EcommerceSports Authority 2014 - 2016Englewood, Co, UsReporting directly to the CMO, presented quarterly initiatives to the executive committee and guided actuals towards P&L forecasts, driving eCommerce topline from $80M to $145M to $207M, 50% YOY EBITDA growth.• Led a team of 12 across four strategic groups – program management, product, user experience, and mobile. • Managed a $5.7M budget, discovery, and prioritization of new product opportunities, project roadmaps, and vendor negotiations to drive consistent return on investment. • Proved $20M in attributable revenue by leading usability audits of desktop, mobile, and tablet sites to uncover dozens of issues and empower corresponding teams and partners.• Lowered cart abandonment by 9.7% and increased conversion by 70 basis points within the first quarter in the role, streamlining customer messaging in the sales funnel. • Increased loyalty attachment from 5% to 76% by directing the vision, design, planning, and integration of 3rd-party CRM services into the customer journey across channels.• Lifted NPS Look & Feel 6% by directing the company’s first responsive web design efforts across technical and creative teams inside and outside the organization.• Directed Customer Experience change management to empower teams to leverage real-time data and perform rapid iterative R&D in partnership with Store Ops to improve in-store selling and endless-aisle capabilities. • Led the RFP for our eCommerce migration, reviewing SAP Hybris, Demandware, Magento, and IBM WebSphere – facilitating across Marketing, Store Ops, Logistics, and IT. -
Senior Architect, User ExperienceOffice Depot 2011 - 2013Boca Raton, Florida, UsA honed user experience architect with 15 years growing in the integration of business objectives, customer needs, and evidence-based insights to create highly effective applications, dashboards, websites, and sales frameworks.• In merger and acquisition of OfficeMax, led customer-centered strategy and guided key eCommerce initiatives to ensure maximum capitalization of corporate synergies.• Meticulous with data-driven decisions, leveraged real-time feedback, research, multivariate testing to tailor best-in-class experiences for measurable growth in primary KPIs.• Founded the company’s first UX team, hiring, training, and mentoring usability architects, UI developers, and visual designers to cultivate deliverables and outcomes worthy of the 5th largest internet retailer.• Guided the transition from waterfall to agile development workflows, managing software and hardware budgets, usability processes, style guides, and standards across web, mobile, and tablet platforms.• Architected the company’s first mobile website, working closely with technical leads to achieve a number one ranking in competitive retailer site performance in 2012.• Directed the design and development of the company’s first B2B mobile app, enabling clients to manage workflows, approvals, and supplies from any mobile device.• Designed and architected the client-side framework for the first Business Solutions dashboard, empowering clients with visibility into spend, quotas, categories, and commitments. -
Director, Business Integration3Cinteractive 2007 - 2010Boca Raton, Florida, UsA skilled contributor in startup environments, wore many hats as the 16th employee. Served as a liaison between marketing, technology, and client teams, synthesizing the company’s vision into customer channels including real-time dashboards, websites, marketing, print collateral, and technical guides.• Directed the brand integration and user experience of revenue-leading web services for clients including AT&T, Walgreens, ESPN, ADP, HDRadio, Toyota, and Disney.• Architected the TextCollect web application, pioneering a proprietary client-side framework to support a patent for placing collect calls via wireless carrier phone bills.• Guided the development of free-standing client prototypes instrumental for closing massive clients, such as Tracfone, by demoing their new interface ahead of signing for services.• Developed the name, logotype, emblem and foundational codebase for the campaign management tool, Switchblade, creating a server-side framework and reporting interface.
Matthew Gardner Skills
Matthew Gardner Education Details
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Virginia TechGraphic Design
Frequently Asked Questions about Matthew Gardner
What company does Matthew Gardner work for?
Matthew Gardner works for Sap
What is Matthew Gardner's role at the current company?
Matthew Gardner's current role is Executive Advisor · Collaborative strategist empowering leaders with technology that accelerates outcomes, profitability, and social good..
What is Matthew Gardner's email address?
Matthew Gardner's email address is ma****@****ods.com
What is Matthew Gardner's direct phone number?
Matthew Gardner's direct phone number is +156144*****
What schools did Matthew Gardner attend?
Matthew Gardner attended Virginia Tech.
What are some of Matthew Gardner's interests?
Matthew Gardner has interest in Children, Environment.
What skills is Matthew Gardner known for?
Matthew Gardner has skills like User Experience, E Commerce, Information Architecture, User Interface Design, Interaction Design, Strategy, Online Marketing, Usability, Web Design, Leadership, Mobile Applications, Creative Direction.
Who are Matthew Gardner's colleagues?
Matthew Gardner's colleagues are Sebastian Aya Segura, Helmut Glaenzer, Boris Khaykin, Piyush Thakur, Josimar Ambrosio, Rajesh Agrawal, Charles Wang.
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