Superintendent Of Fraud Prevention
Current
Mar 2023 - Present
AeroLeads people directory · profile
Newton Marques Junior Email & Phone Number
Digital Safety | Fraud Prevention | Customer Experience | Digital Transformation | Logistics | Operations
at
Inter
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Digital Safety | Fraud Prevention | Customer Experience | Digital Transformation | Logistics | Operations
Location
São Paulo, São Paulo, Brazil
Who is Newton Marques Junior? Overview
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Quick answer
Newton Marques Junior is listed as Digital Safety | Fraud Prevention | Customer Experience | Digital Transformation | Logistics | Operations at Inter, based in São Paulo, São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Newton Marques Junior.
Newton Marques Junior previously worked as Superintendent of Fraud Prevention at Inter and Superintendent of Customer Journey at Inter. Newton Marques Junior holds Center For Transportation & Logistics - Supply Chain Fundamentals, Dynamics And Design, Logistics, Materials, And Supply Chain Management from Massachusetts Institute Of Technology.
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Inter
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Profile bio
About Newton Marques Junior
Projetos de transformação digital em customer experience visando eficiência, resolutividade (First Call Resolution) e alavancagem de NPS (Net Promoter Score);Gestão de operações (próprias e BPOs) escaláveis de relacionamento com o cliente atuando em todas as fases do ciclo de vida para evolução do nível de engajamento e service-to-sale;Orquestração de squads voltados a melhoria contínua/lean management de soluções de atendimento integradas as jornadas digitais;Proficiência em todos os elos de Supply Chain Management com ênfase em modelagem de previsão de demanda e controle dos SLAs de entrega em regime de varejo;Big Data aplicado ao monitoramento dos principais indicadores de perfomance (KPIs) e respectivos thresholds para rápida intervenção operacional e/ou tática.Bacharel em Administração de Empresas com MBA em Gestão Empresarial e Gerenciamento de Risco além de certificações internacionais em Supply Chain, PMP® and Six Sigma (Green Belt level). Fluência em inglês e espanhol avançado.
Current workplace
Newton Marques Junior's current company
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6 roles
Newton Marques Junior work experience
A career timeline built from the work history available for this profile.
Superintendent Of Customer Journey
Helping to simplify the life of over 20 million customers in our digital platform who access a fully products and services offering (bank account, credit and debit cards, investiments, marketplace, mortgages/payroll loans and insurance) with purpose of:- Aplying Artificial Inteligence to dinamic roiting of interactions according to profile, emotion and.
Sep 2019 - Mar 2023
Superintendent Of Customer Service
Responsible for customer service operations with anual budget of R$ 860 million which cover chat, e-mail platforms besides social media, Reclame Aqui, Consumidor.Gov and telephone reaching over 6 million of interactions monthly composed by 5,000 workstations spread among 05 vendors and 11 nationwide sites - Lending of R$ 300 million per month in personal.
Jul 2017 - Aug 2019
Superintendent Of Logistics
Handling an area formed by nearly 130 employees charged on managing a 50-suppliers network (local and global) which act in the cycles of S&OP, sourcing, replenishment, manufacturing and fulfill Manufacturing (Order to Stock/Assemble to Order/Make to Order) and freight of 44 million of objects per month related to retail products and financial services.
May 2014 - Jun 2017
Manager Of Fraud Prevention And Detection Operation
Team formed by 05 Coordinators/Consultants and 80 Analysts besides an 190 back office workstations - outsourced operation resulting nearly 400 Agents - Implementation the service of confirming suspicious purchases at Itaucard app via pushing which avoid roughly 90 thousand of call monthly becoming the customer experience more fluidal and frictionless.
Sep 2012 - Apr 2014
Channel Projects Manager
Management of merger programs between the system platforms belonged to both Itaú and Unibanco, deployment of solutions for patterning the interactions amid several channels, improvement process applied to leverage SLA of problems resolution; Developing the agenda and execution of releases related to strategic new solutions – projects and improvements at.
Aug 2004 - Aug 2012
4 education records
Newton Marques Junior education
Center For Transportation & Logistics - Supply Chain Fundamentals, Dynamics And Design, Logistics, Materials, And Supply Chain Management
Massachusetts Institute Of Technology
Strategic Leadership, Business Administration And Management, General
University Of Virginia Darden School Of Business
Mba, Gestão Empresarial
Insper Instituto De Ensino E Pesquisa
Mba, Gestão Financeira E Risco
School Of Economics, Business And Accounting At The University Of São Paulo
FAQ
Frequently asked questions about Newton Marques Junior
Quick answers generated from the profile data available on this page.
What company does Newton Marques Junior work for?
Newton Marques Junior works for Inter.
What is Newton Marques Junior's role at Inter?
Newton Marques Junior is listed as Digital Safety | Fraud Prevention | Customer Experience | Digital Transformation | Logistics | Operations at Inter.
Where is Newton Marques Junior based?
Newton Marques Junior is based in São Paulo, São Paulo, Brazil while working with Inter.
What companies has Newton Marques Junior worked for?
Newton Marques Junior has worked for Inter and Itaú Unibanco.
How can I contact Newton Marques Junior?
You can use AeroLeads to view verified contact signals for Newton Marques Junior at Inter, including work email, phone, and LinkedIn data when available.
What schools did Newton Marques Junior attend?
Newton Marques Junior holds Center For Transportation & Logistics - Supply Chain Fundamentals, Dynamics And Design, Logistics, Materials, And Supply Chain Management from Massachusetts Institute Of Technology.
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