•Develop and execute customer experience solutions for four lines of business within Consumer Lending•Manage the design, creation, and production of customers experience elements from product concept through completion, including product updates and revisions•Develop and execute customer experience solutions by employing a broad array of user centered design tools including: customer experience brief, site strategy, wireframes or visual mockups, site layouts, site maps, taxonomies navigation schematics, task flows, design briefs, key screens, templates, prototypes and usability testing•Review and analyze high profile or complex products and collaborate with other designers, product managers, engineers, and architects•Design, develop, test, and refine prototypes•Lead team to meet key design activities while leveraging solid understanding of business, user, and technical requirements

•Responsible for developing and executing customer experience solutions for online applications and Web sites•Lead teams of customer experience professionals to define and deploy interaction design strategies•Serves as design 'advocate' with the ability to forecast and assess industry trends and their impact on the company's product design alternatives•Establishes and promotes design guidelines, best practices and standards•Accountable for overseeing the execution of strategic design projects that influence design and strategic direction of the company•Builds and enhances strong working relationships within the information/interface design function and community outside of the company•Provide product usability, evaluation, and support to product development teams•Present and defend designs and key milestone deliverables to peers and executive level stakeholders•Lead customer experience strategy for platforms and products; influences roadmaps and business decisions by providing customer experience considerations; participates in roadmap planning and virtual teams; represents customer experience and ICS to our partners

•Lead and manage new Franchisee onboarding activities post-contract execution•Establish and drive new store opening project plans and deliverables for Franchisee’s within a highly cross-functional integrated timeline driven by internal and external dependencies •Lead bi-weekly Franchisee project plan update meetings to ensure key milestones are on track•Lead project team meetings to ensure internal operations are on track •Schedule project team meetings and develop meeting agendas•Execution of standard operating procedures (SOPs), tracking and forecasting of internal business operations • Maintain a personal commitment to meeting the needs of clients and industry standards

• Served as the main point of contact for clients within HealthTech, FinTech, B2B, and SaaS industries to evaluate and understand key business drivers and set KPIs • Responsible for creating and delivering value-driven solutions that ensure client ROI • Collaborated with key client stakeholders to create and launch digital products for marketing campaigns and new software releases• Spearheaded visual design and media content strategy for clients that mapped to core business objectives• Provided consulting and recommendations for mobile and web application redesigns to enhance user experience• Responsible for designing and executing social media integration plan across mobile and web platforms• Provided clients with consulting recommendations related to modern technology trends and tools• Served as escalation point of contact for conflict resolution

• Worked with technology start-up clients and small business owners to create original, high-quality, and customized design solutions for mobile and web applications• Conducted discovery meetings to better understand business requirements and technical constraints• Built wireframes to communicate initial design concepts with key client

In charge of all social media and outreach for the Collegiate Entrepreneurship Organization RSO on campus.