Cecil Williams Email & Phone Number

New Jersey, United States

Customer support: Providing warranty service and support during field visits or dispatches to Commercial/Residential ➢ On-site tasks: Managing installation, repair, maintenance, and test tasks with a variety of differentmethodology and methods tools. Microsoft Windows All Versions/Unix/Linux All Versions.➢ Troubleshooting: Diagnosing errors or technical problems and determining solutions➢ Documentation: Producing service reports and documenting processes using ZenDesk➢ Communication: Cooperating with the HP technical team and sharing information across the organization➢ Safety: Operating vehicles safely and using field automation systems➢ Compliance: Following company procedures and protocols.

Remote

Solve customer technical issues and supporting https://www.asus.com/us/ long line of Tech products and services in a call center environment. Resolves inquiries and logs customer calls adhering to quality guidelines. Supporting Microsoft, Android, Chromebook & IoT devices with AWS®in a commercial or enterprise environment. Also,

Remote

Medical and Dental Customer Support for Humana/Medicare HMO/PPO customers, Achieving two 100% NPS Certificate of Achievements Awards. NB: On Call Ready to work 24hr a day, 7 days a week, holidays and even grave yard shift.

Coral Springs Florida

Help Desk Analyst/Web Designer/Scripting services for residential and small business customers which sometimes includes field installation of Bellsouth’s digital subscriber line DSL service with a Truck-Roll & CAT5e Business Class Routers CISCO equipment. Various computer operating systems and Server Class OS are supported and installed.

Fort Lauderdale, Florida, United States

Implementing developing/testing various CLOUD disaster recovery backup/tape systems at a corporate level using IBM/AS400e Power iSeries Server and monitoring and fixing Battery/Cloud Flair Backup methodology using Command-Line RPG-III Language and Scrips monitoring/fixing.

Miami/Fort Lauderdale Area

1st Line Field technical support which include Installation/Upgrade for major department stores, mother boards touch screen monitors. Training and assisting managers/associates in new registers also web design. NB: On Call Ready to work 24hr a day, 7 days a week, holidays and even grave yard shift with 📟/pager support.

Fort Lauderdale, Florida, United States

Drive bus for all resident outings. Run errands for marketing, accounting and Management Company.Responsible for upkeep of cars and bus. Assist residents in and out of wheelchairs and into vehicle. Received Bus Driver Award. Promotion to Admin. Assistant.

Miami/Fort Lauderdale Area

For over 189 Sports Authority Stores in the U.S. Over 100+ calls which include Web, Java Tickets, trouble shoot, analyze and solve stores/client problems. Design fliers, posters, bill board, newsletters & training documents, disaster recovery mythology. Prioritizing and follow through with priority one personnel as well as walking through general managers and supervisors. Note: I actually got a signed jersey from Magic Johnson while working at the Sports Authority

Pompano Beach, Florida, United States

Technical hospitality support of hotels, merchant and stores in the U.S. and the Caribbean also 100+ calls a day. Traveling installations training & support for hotel managers, supervisors and cashier on new Point Of Sales systems along with developing/testing and disaster recovery at a corporate level. NB: On Call Ready to work 24hr a day, 7 days a week, holidays and even grave yard shift with 📟/pager support.

Broward County, Florida, United States

Computer Operator/Support Specialist: Run batch Jobs on DataGeneral/MV/2000 (later MV/2500), MV/4000, MV/10000, MV/15000, MV/20000, MV/30000, MV/40000 systems to produce end of day reports that is delivered to RN/LPN staffs. Graphic Artist: Create and maintain standardize various forms management for Broward Health Medical Center, Broward Health Hospital District, Imperil Point Medical Center etc. NB: On Call Ready to work 24hr a day, 7 days a week, holidays and even grave yard shift with 📟/pager support.

Fort Lauderdale, Florida, United States

Computer Operator: Run maintained, monitor batch jobs on a HP 2100 computer (upper left), shown with two 7970 tape drives, 7900-series hard disk, 2748 paper tape reader and a 2767A impact printer. Replacing and fixing terminals and printer through ought the hospital. Also print and distribute various printed reports to LPN/RN and doctors. NB: On Call Ready to work 24hr a day, 7 days a week, holidays and even grave yard shift with 📟/pager support.

Associate Of Science - As, System, Networking, And Lan/Wan Management/Manager, 3.9

Activities and Societies: Cybersecurity, Network +, A+

Associate'S Degree, System, Networking, And Lan/Wan Management/Manager, 3.9

Activities and Societies: Cisco Systems

State Certified Graphic Artist, Graphic And Printing Equipment Operator, General Production, 3.8

Associate'S Degree, Computer Programming/Programmer, General, 3.8

Diploma, Computer Games And Programming Skills, 3.7