 IT Project Management IT Operation Management

 IT Governance (ITG), IT Service Management (ITSM) and Assets Management (ITAM) IT Project Coordinator, Manager of Mobile Banking, Video Banking and Video Teller Machine  Understand bank policy, products and business process, technical and operation needs and providing high quality support/recommendation to the users and business teams Ensure the availability of required hardware, software, and other tools necessary for the delivery of high quality IT service Lead as IT Project coordinator, Manager and/or an assistant to head/deputy head of IT services division for assigned projects Manage partners and vendors agreements/contracts. Application Integration coordinator/representative between in-house development team (Integration, API/Core Banking System) and business team/stakeholders or vendors Lead as IT Project Manager/Representative of dedicated projects such as Loan Collection System, Loan Authorization System, RPA (Robotic Process Automation), Mobile Application Monitoring System etc. Lead IT operations and support by working/networking closely with respective users from branches in order to support business operation more efficiently Bank infra/server operationational support such as F5/Firewall, SSL Certificates, Windows servers, Virtualization (VMware), Linux Redcats, etc. Bank database Operation system understanding such as Oracle, MySQL InnoDB and MSSQL System Lead and monitor the Applications and IT Service Desk team to make sure all 1stlevel tickets are taken correctly and resolved on time and more efficiently Develops, implements and maintains policies and procedures on application support services. Main contact point of any outstanding technical issue/escalation

Lead Presales Project and IT Operations

 Understanding customers' requirements and providing a high-quality proposal for customers Conducting presentations on proposed solutions and new technologies to customers Providing support to account managers in implementations and supporting post-sales technical queries Negotiate with suppliers or other related third parties Drive ongoing improvement in sales and profitability Technical documentation, design solutions for specific customers, cooperate with customer’s engineering and IT departments in order to influence the purchase decision and build client confidence towards such a decision Analyze and work on solutions to streamline/ re-engineering of business processes, suggesting appropriate checks & balances Manage operation team and maintenance support products for MA customers Involve in system deployment, integration and configuration for outstanding projects and Cloud hosting projects

1. Professional Real Estate Agent • Find Us On Facebook: Smart Zone Investment, TOP ZONE Real Estate • Sold/Involved Projects (Land): Krong Bavet, Kampot, Siem Reap • Property Service: Phnom Penh, Akreiy Ksatr, Lvea Aem, Kampong Speu2. Korean Cosmetics Distributor • Find Us On Facebook: Top Korean Cosmetics, TZT Cambodia Co., Ltd

Telecom Project, Operation and Maintenance Support: - Billing/IN Migration and Software Support - Surepay OCS (Online Charging System) - Nokia NetAct Application Support - SRAN project (2G/3G/LTE) - CamGSM (Cellcard, 2017-2018) - 6D Billing (postpaid) Project Coordinator and Support - Telecom Cambodia/JICA (2017-2018) - IMS (IP Multimedia Core Network Subsystem) - Telecom Cambodia/JICA Project Support (2017-2018)

Manage Service Project:Billing Production Support - C1 O&CC (Comverse One Online & Convergent Charging) and Kenan System

Migration Project:MPT Convergent Billing System (CvBS), Yangon, Myanmar.

+ Front End Software Application Support for Comverse One Billing Systems Provide level4 support worldwide to clients in all regions such as APAC, EMEA and NALA and participate in the on-call rotations to provide 24x7 support to the clients in all regions  Investigate and troubleshoot issues reported by clients in APAC region within designated time frame, the issues are against products delivered by formerly Comverse (acquired by Amdocs) Identify application errors by analyzing logs and provide root cause analysis Closely work and troubleshoot with Amdocs R&D team for complex issues and any requirement raised by the customer Remote connection to Customer production systems to investigate problems, collect logs and finally apply solution after customer approval Java/J2EE troubleshooting, debug performance and resources issues occurring during Java application execution (Java core and heap dump files) Prepare workarounds for production issues, testing and implementing final resolutions when approved Provide leadership and guidance when customer downtime issues arise and provide RCA (Root Cause Analysis) Support Customers in the areas of workflow: Orders, RHT (Request Handling and Tracking) and WP (Work Point) Recommend workarounds for production issues, testing and implementing final resolutions+ Technical Support Representative for Maxis Mobile (Malaysia) and G-TEL Mobile (Vietnam) Coordination with the customer and support team to understand more detail of the raised cases and customer requirement Technical consultation, assistance and engagement Audit of all the Units prior to upgrades and sanity of the services post-upgrade Support deployment team during upgrades and installation Participate in maintaining support SLA (Service Level Agreement) by issue prioritization & timely escalation to relevant stakeholders

 Provide Global BSS Support Front End Applications in Comverse Billing Systems such as order entry includes Customer Care Center, SAPI, Customer System Management, Customer Care, Inventory, WebLogic, Back Office GUI, Bulk Inventory tool, CCBatch, Product Catalog, Customer Self Service and CRM applications Assist professional services in product deployments, investigating and troubleshooting reported issues for internal/external stakeholder in ensuring system, application, service KPI/SLA are met Ensures all issues and support related activities are addressed in a timely manner along with adequate documentation on the root cause analysis Troubleshooting, analyzing and resolving of the Critical and Emergency issues faced in real time environment and provide final RCA for the same Configuration in the system as per the requirements of Clients Prepare troubleshooting documents for Comverse One Platform Units and updating them with new guidelines Audit of all the Units prior to upgrades and sanity of the services pre-and post-upgrade Conduct international conference calls with other domains once client raised the critical/emergency cases as well as joining weekly meeting with Customer to provide updates and on-going issues Support hardware related activities like new deployment, fault rectification Maintaining the customer SLA by providing resolution of cases within the defined time frame Coordination with other domain experts to get patches for the defects raised Participate in the on-call rotations to provide 24x7 global support to the clients in Front End Application domain Closely work with development in troubleshooting, analyzing, collecting the logs and/or data on critical and emergency cases Work and coordinate deeply with customer for cases to clearly understand the problem and requirement raised to follow up with other Amdocs Customer Lead (CL) or Technical Support Representative (TSR).

Provide L3 on-site support in Comverse ONE Converged Billing System to Sotelco Company Limited (Beeline), Vimpelcom Cambodia. Responsible for understanding customer’s issues, investigating and troubleshooting reported issues raised by the customer from all aspects and delivering the high-quality fix of system defect Weekly meeting with customers over the service requests raised and follow up with internal team of support domains to ensure the cases will be fully resolved within SLA On-call support both remote and on-site base on behavior of the issues (service impact and/or hardware issue)  Analyzing the issue, verifying logs and data given by customer (from customer level1, level2) to make sure the logs and data are enough and sufficed for investigation as needed from T4 and R&D Involve on system upgrade implementation with Comverse Deployment team and coordinate/ update to the customer on each action process Performing Pre-and Post-BCT for system upgrade, solving or escalating the detected problem to activity owner or relevant support domains Documentation of procedure and provide workaround solution for a temporary fix to minimize the implication of the crucial system defect as requested by the customer with confirmation and approval from T4/Development Technical Leads Involve in maintaining and advocating customer proxy/lab for all aspects of OS administration, database administration and software release management Control Service and related hardware alarm reported from customer IT-NOC Participate in on-site activities like Site Integrations, Software Upgrades, Hardware expansions Testing, verifying and reproducing the issue with T4/R&D for critical or emergency cases to make sure the issue to be promptly resolved to minimize the service impact Taking Care of daily operational issues relevant to system malfunctioning, signaling Issues, revenue related and charging Issues

 Ensure all VAS applications and platforms operate in the healthy status and meet the set KPI 2nd line support for Back Office and CSR Document User Acceptance Test (UAT) for all new services for marketing department Integrate VAS platform with other vendors and SP (Service Provider) On call rotation 24/7 to support Back Office and Customer Care beside BO and weekend Take care on platforms: SMSC (Alcatel-Lucent and Huawei), PRBT (Alcatel-Lucent), Hauwei SMSC, TV Chat and Video Steaming Solve complain/incidents raised from Back Office, Customer Care and closely coordinate with team in-house VAS developers for related in-house services which cannot resolve in support level or critical cases.

 VAS services Operations and maintenance Coordinate with Packet Switch Team in configuring GPRS Data Service 3G (Visiting SGSN, Home GGSN and Visiting SGSN/GGSN solution) Analyze, administrate and support the Unix and Windows platforms of the VAS units Participate in installation, configuration and troubleshooting of VAS services VAS projects implementation/supervision, services commissioning, system and services acceptance tests Coordinate and implement new patches between Switching and VAS platforms Housekeeping of the VAS documentations Fault logging, reporting and following up with VAS support vendor Deal with Customer Care/Back Office for their related problems to data service Configure Huawei Data Services such as Mobile TV, MDSP, IMPS, DLSC and IDEA for marketing promotion Configure MMSC to Marketing Application for promotion to IN or MDSP for charging Administering and configuring SS7 connections base on plan work with vendor Deal with Support in solving any problem regarding to system and/or services Implement Application regarding to charging scenario and others requirement given from Manager.