Neyalla Gallagher Email & Phone Number

Denver, CO, US

Greenwood Village, Colorado, United States

• Coordinate kitchen and front-of-house operations to ensure service excellence and customer satisfaction
• Monitor food safety protocols and standards to ensure compliance with local and corporate regulations
• Manage cash handling procedures, including reconciling tills and ensuring accurate financial reporting
• Effectively deploy team members in key positions to optimize labor efficiency and smooth shift operations

Denver, Colorado, United States

• Mentor and train 6 to 20 junior team members and new employees on protocols and procedures
• Implement and operate 50+ workshops in training and cake decorating practices and techniques
• Preserve internal relationships to maintain a positive work environment and strong productivity levels
• Awarded “Friendliest Scooper” award for outstanding customer service skills

Denver, Colorado, United States

• Ensured familiarity with the menu, daily specials, and preparation of foods and prices
• Observed and anticipated guests' needs, kept tables cleared, and beverages filled throughout their meal
• Demonstrated ability to work collaboratively and communicate effectively with guests at all levels
• Greeted and seated patrons, effectively coordinating and controlling the flow of the restaurant
• Utilized Toast Point of Sale System for managing flow of restaurant and placing food orders

United States

• Operated a clean pastry cooking station to comply with applicable health and safety standards
• Monitored baking ingredients and replenished items to maintain sufficient quantities for pastry production
• Read and followed recipes, scaled and measured ingredients, and operated industrial mixers

Colorado Springs, Colorado, United States

• Established safe and efficient protocols for industrial cooking equipment
• Handled cash and counted back change without technological assistance to take orders efficiency
• Balanced, closed and overlooked up to four registers, drawers, safes, and deposit boxes to maintain security
• Lifted and transported boxes weighing up to 50 pounds safely to put away orders in an organized manner
• Awarded employee of month multiple times due to having a positive attitude and exceeding expectations

Colorado Springs, Colorado, United States

• Upheld responsibility of being a key holder to properly overlook all closing and opening procedures
• Coordinated employee work schedules in accordance with availability and skill level
• Adapted plansto adjust equipment ensuring high standards of functionality and safety
• Resolved customer and worker complaints and disagreements promptly
• Devised food and menu items to better understand product sales and distribution levels

Bachelor'S Degree, Hospitality Administration/Management

● Good Academic Standing as a Junior ● Majoring in Hospitality Management

Concurrent Enrollment

● Studied at PPCC while enrolled at Launch as a concurrent enrollment student. ● Maintained a 3.9 GPA ● Poetry Published by Parley ●.

High School Diploma, Entrepreneurship/Entrepreneurial Studies

● Graduated with a 4.6 GPA ● Four years of entrepreneurship courses