Reporting, Analytics, and Big DataResponsible for managing 7-member team distributed across the SF Bay Area, Claregalway, Ireland and Bangalore, India to development the next generation of real-time and historical business intelligence frameworks. The next generation architecture is a cross-platform distributed system using open-source technologies on Linux platforms.• Leading the implementation of latest big data and operational dashboard system for contact centers based on open-source technologies. These technologies include Apache Spark, Spark Streaming, Hadoop, and Cassandra. This architecture is designed to scale from on-premise deployments to large-scale cloud deployments.• Recognized for excellence in management of 5-member offshore development team in Bangalore, India to deliver multiple product releases on tight schedules. • Consistent communication and nurturing of offshore resources in the highly competitive job market of India. This contributed to retention of workers in India, maintaining continuity of product knowledge, and preventing risk to development schedules• Introduced and led implementation of Scrum in team planning process. The change to Scrum style planning greatly increased team participation and reduced planning time by 50%.• Supervised re-architecture of web based product line and increasing use of open source frameworks resulting in an 80% savings in licensing costs.• Responsible for architecting and leading implementing of key business intelligence infrastructure for use in the Contact Center environment.

Data Collection GroupTeam leader responsible for core server enhancements in all releases of Aspect Customer DataMart.Led team of developers to complete on time delivery of the initial release and two subsequent maintenance releases of the Aspect Customer DataMart.Designed and implemented a scaleable multi-threaded summarization engine that is configured completely from meta-data in the database.Developed source control and build processes in ClearCase.Responsible for designing and maintaining a dimensional data warehousing data model with over 50 configuration, dimension, and fact tables.Instructed product integrity, customer support, and beta field teams on product features, installation, and support methodologies for Customer DataMart.

Business Integration Services - Client/ServerSupervised and directed two-member development team.Responsible for working with customers and application teams to design custom applications to meet customer's needs.Wrote data conversion programs to convert and consolidate multiple Call Center databases into a data warehouse in Oracle to provide enterprise level reporting.Designed a SNMP extension agent for Windows NT to send SNMP generic trap messages on behalf of the Aspect Call Center.

Designed and implemented TCP/IP AppleTalk encapsulation software to interact with a Croft Gateway.Designed Fourth Dimension external functions to encapsulate the TCP/IP functions.Implemented a client/server package to allow Macintoshes to do mainframe lookups using the AppleTalk to TCP/IP library.

Responsible for interacting with customers, designing and implementing custom reports for automatic call distributors (ACDs)

Responsible for server backup scripts and build scripts for the Analog Workbench on 8 different platforms.