Neysa Brisson Email & Phone Number

Serves as a subject matter expert in MHPAEA Parity Compliance, consulting for internal and external customers Manages the proactive annual parity analysis process, to achieve a state of parity readiness for each customer, line of business and stateRepresents the organization in preparing and responding to regulatory requests, audits, filings, surveys and market conduct exams, including data analysisParticipates in policy calls with stakeholders and leaders, to identify and mitigate parity impactsCreates internal parity compliance documentationCreates toolkits and informative materials, to educate internal and external partners; presents as neededDevelops and updates tools, methodologies, requirements and workflows, based on business needs and legislative requirementsBuilds requirements and partners with technical resources, to leverage customized technological solutions

Worked with all stakeholders to monitor ongoing maintenance requests, prioritize enhancements, and manage projects through completion.Managed projects to migrate and onboard quality programs to supported technological solutions.Administered all capital investment pools and vendor contracts to support programs.Monitored intake requests from quality organization for system maintenance, enhancements, migrations, and new programsPartnered with Technical resources to ensure appropriate alignment of program with most effective IT Solution.Project management of migrations, new programs, enhancements, as needed, to ensure timely completion.Gathered and wrote business requirements and project plans. Validated IT Solution meets Organizational standards and meets program needs.

Responsibilities: Motivating teams and individuals to succeed. Leading teams through Change Management concepts. Ensuring state & federal work compliance of staff & projects through data analysis & reporting. Leader of multiple projects focused on quality improvement, streamlining processes & network promoter score improvement. Facilitated enterprise-wide initiative to improve misquote handling. Responsible for resource & capacity planning.

Responsible for maintaining provider data integrity and being the intermediary between Relationship managers, ProviderRelations, Contracting, Credentialing, Claims and the provider. Primary contact for multiple high-profile groups. Management, evaluation and reporting regarding data integrity, autobatching, audits, credentialing status & contracting. Responsible fortraining and acting as peer coach as needed within department. Participates in multiple work groups & projects, with a focus on process improvement.

Responsible for quality review and audit of workflow within eligibility/enrollment, structure & install, and accountsrecievable. Tracking & reporting of data regarding quality & trends. Participates in weekly legislation and benefit mandate calls, to implement and instruct the team regarding federal andstate mandate changes. Tracking and participation in prioritization calls, regarding system updates and tech improvements. Responsible for updating internal documentation, procedures and training materials. Responsible for training of staff in a one-on-one capacity, as well as through group presentations. Leader of departmental meetings. Research and resolution of escalated items and appeals pertaining to eligibility and mandates.

Counseling Psychology

Counseling Psychology