Ömer Kaya Email & Phone Number

İstanbul, Türkiye

OutlineThe responsibility of establishing a CRM infrastructure and team from zero level was the main task of this role. The analytical CRM infrastructure that is currently being built will continue to work to serve analysis,marketing and sales functions. At the same time, it is possible to communicate directly with customers from different channels with operational CRM capabilities. In addition to this, direct sales campaigns can be offered to the sales team through the system via the operational CRM and the actions taken can be monitored.As CRM manager, I also manage the coordination of tasks with other stakeholders, the execution of the team, and other projects within the scope of CRM infrastructure and the development of competencies.Key Responsibilities- Establishing CRM infrastructure- Creating processes and projects to enhance data quality- Improve customer analytic capabilities,- Creating processes to manage operational CRM responsibilities and improve capabilities ofoperational CRM- Improvement of 360 degree customer display- Creating processes to enhance customer experience management,- Providing to work all CRM functions within a synergy,Key Achievements/Projects- Establishing an operational CRM infrastructure and ensuring that personalized offers are available from multiple channels- Establishment of required customer analysis infrastructure and team within analytical CRM- With completion of Customer life cycle project, ensure that all customers are tracked in accordance with the bank relationship- Initiation and execution of predictive analytics projects, including behaviouralsegmentation, productpropensity and customer churn models- Ensuring the traceability of data quality and ensuring the necessary system controls and principles within the sustainability of data quality

İstanbul, Türkiye

OutlineAfter completing military obligation, I was assigned temporarily by the CIO as the transformation officer in the newly established Transformation Office in the transformation program that started in our bank. Besides that I was also responsible for supporting the projects I have done and initiated on the IT side. As the transformation officer, I carry out the responsibility of coordination in many projects, especially the core banking system change project during the transformation program.Key Responsibilities- As the transformation officer, responsible for coordination some of the transformation projects.- Also responsible for the following subjects in the major project, the core banking transformationproject;o Monitoring and reporting of the overall project flow as a transformation officer, submittingproposals to the identified problem areaso Identification of high-level IT requirements of all business units,o Within the context of the core banking transformation, the creation of "Commission","Product Management" and "Pricing" business requirement documents together withbusiness units as a business analystKey Achievements/Projects- As the transformation officer, the responsibility for coordination of the following projects;o Changing / evaluating the core banking systemo Simplification of operational processeso Data warehouse and business intelligenceo Enterprise architectureo Information Technology Process Solutionso Business continuityo Strategic Planning

Cyprus

I have completed military service in military band. During this time, I gave guitar lessons to the children of the officers

Istanbul, Turkey

OutlineAccording to the project size, the needs of the business unit are analyzed with the role of business analyst, while in the case of project-based requests, the project management role is also responsible for carrying out the studies.

OutlineResponsible for analysing the needs of the business units and conducting the testing of the completed software development.

Master Of Science (M.S.), Finance, General

Bachelor Of Engineering (B.E.), Industrial Engineering