Nezar Shehabuddeen Email & Phone Number

Saudi Arabia

Al-Riyadh Governorate, Saudi Arabia

Provide consultation on several management and project management facets; manage projects; participate in PMO development.In addition, as a lingustic expert affiliated with The Arabic Voice Co., I offer several linguistic services including, but not limited to: English-Arabic translation, Arabic vocalization, English and Arabic proofreading and content optimization, and video transcrtipion.

Al-Riyadh Governorate, Saudi Arabia

Manage the newly founded Oracle & BI department; Manage the operation support department

Saudi Arabia

RESPONSIBILITIES• Project Management: Managing IT projects following PMI standards.• Establishing a System of Policies & Procedures: Started establishing the system in the IT. • Functional Support and Training (previously): Supporting and training users of the CRM TeleService module.• Maintaining Oracle E-Business Suite Environment (previously): E-Business Suite is the main tool on which business relies in all Al-Jomaih branches across the kingdom. Maintaining the system integrity and stability is of paramount importance.• Implementing Complex Configuration (previously): RAC, Exadata, etc.ACHIEVEMENTS• Policies and Procedures Project (in progress): Aim is to establish a whole system in the IT department. Currently in planning phase.• R12 Upgrade (completed): Upgrading the current 11i to R12 on Exalogic servers with the help of Oracle ACS. Our part in AAC was to migrate the customizations. I managed the project until the planning phase then handed it over to a colleague.• General Purchasing Project: Aim is to automate the general purchasing on Oracle ERP. Handled the initiation, planning and direction and management. Project go-live currently pending top management approval.• Exadata Migration Project: Objective was to upgrade the Oracle ERP database and migrate it to the newly acquired Exadata servers. I participated in project management and technically as well.• Hub Town Rollout Project: Participated in training and supporting the CRM TeleService users covering the full cycle. • Riyadh Rollout Project: Same rollout tasks.• Oracle System Maintenance: Maintained smoothly running applications, with the help of my teammates, despite the challenging workload and the limited servers’ capabilities.

Egypt

RESPONSIBILITIES• Supporting the Advanced Technologies (AT) area: Covering:o Middle-tier (iAS), advanced configurations with E-Business Suite (10g Application Server integration, SSO/OID, portal, load balancing, DeMilitarized Zones (DMZ), and Secure Socket Layer (SSL))o Database performance tuning for E-Business Suite environmentso Oracle Self Service Web Applications (OSSWA)o Mobile Web Applicationso Oracle Frameworko Oracle Jinitiator client• Providing world-class support: o Handling major global customers with top critical issues that affect production systemso Handling frustrated, aggressive and upset customers and setting their expectationso Guiding and coach customers to perform various tasks related to Advanced Technologies area• Working in a virtual team with remote management • Maintaining a high customer satisfaction levelACHIEVEMENTS• Won the Knowledge Management Award for great participation in creating valuable and useful notes addressing many issues related to the Advanced Technologies area before completing my first year in Oracle.• Provided world-class support to global customers including strategic and major accounts with a customer satisfaction level higher than the targeted (88% at the personal level.)• Achieved two internal certifications that are key for support engineers.

Saudi Arabia

RESPONSIBILITIES• Installing, maintaining, upgrading, and cloning Oracle E-Business Suite 11 and 11i on various platforms. • Implementing Real Application Clustering (RAC): • Implementing Oracle Alert: • Installing and supporting Oracle databases (8i, 9i and 10g) and Oracle Internet Application Server (9iAS and AS 10g)• Providing technical training and backup and recovery strategies• Intense troubleshootingACHIEVEMENTSVarious projects at the following customers: Abudullah Hashim Co. Ltd, subsidiary of Abdullah Hashim Group (AHG), KSA; Al-Jomaih Holding Company, KSA; Al-Musairiey Co., KSA; Saudi French Bank, KSA; Riyad Bank, KSA; Royal Commission, KSA; Giant Stores, KSA; Imarat Makkah, KSA; Madeenah Municipality, KSA; Arab National Bank, KSA; Saudi Telecom Co., KSA; Saudi Fire Fighting Equipments Co. (SFFECO), KSA; King Faisal Specialized Hospital and Research Center, KSA; Etihad Etisalat (Mobily), KSA; Zamil Air Conditioners, KSA; Abdullateef Jameel, KSA; Etisalat, UAE

Egypt

RESPONSIBILITIESCarried out the same responsibilities assigned to me in Raya Saudi but against older releases of Oracle Applications (11.0.0, 11.0.2, 11.0.3) or databases (8, 8i).ACHIEVEMENTSVarious projects at the following customers:SyriaTel, Syria; Central Bank of Syria, Syria; FastLink, Jordan; Arab Misr Insurance Group (AMIG), Egypt; Intertec – IGI Group, Egypt; Orascom Technology Systems, Egypt; Rasheedy, Egypt; Egyptian Glass Company, Egypt; Global Napi Pharmaceuticals, Egypt; AlexPower, Egypt; ASEC Cement, Egypt; Orascom Construction and Industry, Egypt; MenaTel, Egypt; MobiNil, Egypt; Beyti – IGI Group, Egypt; Nortel, Egypt; Mega, Egypt; Ain, Egypt; Ciranet, Egypt; Raya, Egypt; Egyptian Cement Company

Master'S, Business Administration

Thesis delivered in June, 2010. Officially graduated on the 15th of December ceremony, 2010.

Bsc, Electronics And Electric Communications

Activities and Societies: Literary club (poetry) Electronics and Communications Engineering (ECE)

Education record

Education record

Education record