Aita Ebunam Email & Phone Number

Leading the delivery of technical projects for Local Public Services and councils to establish efficient and standardised ways of working and drive organisational efficiency.Identifying, engaging, and keeping stakeholders informed and involved throughout the project, including regular updates on progress, milestones, risks, and issues. Collaborating with stakeholders to outline the product and capture requirements to specification and executed project delivery in adherence to agreed-upon commercial terms.Identifying and managing and communicating potential risks and issues, ensuring timely escalation and appropriate resolutions. Developing comprehensive project management documents (e.g., project plans, initiation documents, briefs, RAID logs) and securing client sign-off at each stage.Devising and managing project performance utilising approved planning tools, templates, and metrics and implemented stringent quality controls to minimise rework and fulfil project requirements.

Developed and managed the business and staff, implementing and applying new strategies consequently increasing performance and profitabilityLed by example through a positive attitude and constant motivation, resulting in improved staff morale and reduced staff turnoverMinimised and controlled expenses and cost to increase business success through a series of objectives ensuring continuous process optimisationOversaw food and drink quality to meet service standards and ensured compliance of policies and/or procedures and working practicesEnsured that costs were controlled throughout the operational departments and results were analysed regularly to highlight risk areas and take appropriate actionDeveloped strong working relationships with both internal and external stakeholders to be able to influence key commercial decisionsPlanned, directed and coordinated the service delivery of all operational departments in order to meet and exceed guest expectationsAssisted in the development of meaningful, achievable departmental budgets and other short- and long-term strategic goalsGenerated ideas and took opportunities to improve performance by using knowledge of customers product and competitorsSought and responded to guest feedback in order to achieve positive outcomes and high levels of customer satisfactionOptimised resource costs through effective rostering and a team service delivery training programmeHeld regular briefings and communication meetings with the team.

London, England, United Kingdom

Managed inventories and stock, including the maintaining detailed records of inventory use and sales, and advised management on ordering where necessaryConsistently provided quality customer service, including interacting with customers, answering customer enquiries and effectively handling customer complaintsControlled and managed key performance indicators (KPIs) to ensure stipulated objectives were met and to understand employee performanceProvided encouragement to team members, including communicating team goals and identifying areas for new training or skill checksSet and monitored targets while producing reports daily, weekly and monthly as required for review by senior managementSupported the Team Manager and performed management duties when the Manager was absent or out of officeMaintained standard operating procedures (SOPs) according to the guidelines stipulated by the organisationSupervised and planned resources or allocation thereof on a daily basis while managing a team.

London, England, United Kingdom

Supported individuals to live the life they choose to within their community, to build positive relationships and to reach their full potentialSupported service users with their personal care support including personal hygiene needs if requiredJoined service users in walks, meals and other activities that they may have wanted to experienceProvided social and emotional support, either at home or in their local communitySupported service users with shopping and assisted with budgeting.