Nick Fajardo Email & Phone Number

Burbank, Ca, Us

Reston, Virginia, Us

* Coordinate development teams through implementation projects across multiple modules* Established internal code release and change management processes for implementation teams* Lead requirements gathering for SPM’s Project Management Module, streamlining available fields and generating a baseline template project tasks* Enable and develop custom reports and dashboards for Help Desk and Knowledge Management teams, including compiling and exposing survey results, and getting metrics on KB usage* Setup and troubleshooting of Okta integration to work as a source of truth for ServiceNow for Single-Sign On and user provisioning.* Lead development of a fully custom, public-facing web portal using Service Portal technologiesImplement Employee Center for ITSM, unifying Service Catalog items and knowledge articles under a common taxonomy framework* Member of a development team that implemented a fully custom process behind the Demand Management module. This accounted for initial scoping of the request, gathering of requirements, recording different proposed courses of action (solutions), and the levels of approval all throughout the process.* Creation of catalog items and process flow that enables vetted users to not require an ADMIN account to utilize ServiceNow’s Import Sets and transform engine.* Implementation lead for ITSM/Request Management. The client never had a formalized process, and always received tasks via email or some unstructured ticket. This implementation included utilizing the NowCreate templates to help structure information needed from a customer and any other steps that might be needed* Adaptation and Migration of team-specific agile processes and tickets from Jira Service Management into ServiceNow’s Agile Development 2.0 Module (with some Project Management)

Houston, Texas, Us

* Coordinated with the process owner as the Lead Technical Solution Integrator to create a fully custom application in ServiceNow. This project enabled the workflow of retiring redundant and/or obsolete IT applications in support of the company's portfolio rationalization.** The resulting process enabled $5.3M/year in IT Cost Savings during the initial reduction of applications* Technical coordinator for 2 instance upgrades: Madrid to Orlando and Orlando to Quebec* Lead the effort as Primary Integrator, connecting ServiceNow's Agent mobile app into the company's heavily-customized incident module and approval processes* Created custom dashboards and used other advanced reporting techniques for customers utilizing ServiceNow and its Performance Analytics toolkit.

Houston, Texas, Us

New work and break-fix support for a fully custom “Integrated Safe System of Work” (ISSoW) applicationo Permit-to-Work system for Plant/Oil Rig/Facilities/Pipeline maintenanceo Isolation Certificates, Isolation Points, Work Permits, Activity Hazard Risk Assessmentso Display of work locations on third-party visualization softwareo Application was originally developed back in 2009, with extensions for 8 additional business unitsWork with management to establish an Agile/Scrum-like workflow to enable a consistent delivery of new work and break-fixes bundlesCreated a Trello board system to display and track and resolve over 200 legacy tickets.Established myself as the primary technical analyst and de facto technical architect for the application after being hired with only generic experience in the software's background frameworksHelped to establish a consistent release schedule throughout the year that allows for customers to plan out testing support, along with setting expectations of uptime and feature delivery. Implementation of enhancements to support customer regulation and audit requirements, along with Quality of Life improvements for usersAs of 31-OCT-2018, I was directly involved with approximately 200 incidents . This included identifying any duplicates, any old incidents that had been already taken care of, and also performing the required fixes. The overall queues had ~1200 incidents resolved in my tenture.

Hanover, Md, Us

Contract SAP Web Dynpro for ABAP work

3801 S Oliver St, Wichita, Ks, Us

Primary responsibilities● Break-fix analysis (reactionary and proactive) of assigned computer systems to support aircraft component manufacturing process.● Design and implement new screens and systems, as requested by business users● Create new documentation and extend existing documentation for the systems● Manage tickets in assigned ticket queue for our group, delegating and handling them as appropriate to maintain a 0-backlog status for our team.Extra responsibilities● Lead effort to create a virtual desktop image for other ABAP resources to support company transition to thin-clients● Participation in FMEA (Failure Mode and Effects Analysis) process and the creation of document relating to SAP Portal Application, identifying the system’s software and hardware dependencies.● Participate in ongoing migration efforts to transition legacy software on to newer, more modern hardware and software platforms

Worldwide, Oo

Software Development in SAP ECC and Auto-ID instances. This includes interpretation (and clarification) of Functional Specifications, followed by writing Technical Specifications, program creation, and then documenting unit tests.Work at Deloitte is primarily project/client-based on a teams of various sizes. Projects● Design and implementation of a Material Cost Estimating system for a large Defense contractor ○ Web-based solution using SAP Web Dynpro for ABAP and enforcing a MVC architecture● Extend Material Cost Estimating system for another client to include labor hour estimates● Update to Deloitte's Shop Floor Control screens (ZSFC) in its DCAPS SAP instance ○ This was a “one stop shop” that consolidation data and steps from multiple transactions in SAP into a single transaction ○ Transaction allowed for more precise time recording against specific operations on a production order● Large-scale software upgrade and implementation (ECC6.0 migration) for a large Aerospace subcontractor. ○ Creation of custom programs to convert data from legacy system and migrate new system ○ Create web services and file interfaces to facilitate connectivity between both internal to client and external systems ○ The quality of this work helped to enable a long-term support contract for Deloitte, of which I was a member for 3.5 years● Developing custom web-based screens for new system to enable in-warehouse tracking for deliveries and shipments inside a plant (SAP AII (AutoID)) with barcode labels and RFID tags ○ SAP Web Dynpro for ABAP and MVC architecture ○ Screens for planning shipments, marking as “packed”, then loading onto outbound trucks. ○ Custom dashboard for to show deliveries and shipment statuses● Data conversion programs to move additional business units into the current ECC instance. LSMW, IDoc, and custom ABAP programs were used to import the data, including a custom programs to load routing data

I worked as a volunteer for a third-party web application for a City of Heroes, a now-defunct Massively Multiplayer Online game.This web development work used multiple web technologies to drive a data-driven experience allowing players to track various statistics about their accounts.The backend for the site ( http://cit.cohtitan.com ) was created using the PHP Framework CodeIgniter, and connected into a MySQL database. Frontend development was done using JQuery and other HTML technologies. A background client had been developed to connect the users into our system. This was done with a VB.NET application, with a new C#.NET application in development. This client called SOAP web services which were implemented using the NuSOAP library.I was also present as a customer-facing representative providing forum-based support, collecting bugs and new feature requests, and prioritizing them as appropriate.

Basic troubleshooting and maintenance of machines. Monitoring and replenishing basic computer lab supplies.

Chicago, Il, Us

Updated online login demo for BCBS’s Member Services siteParticipated in a Business case study by aiding with the creation of new marketing materials for BCBS’s “Hire the Future” internship program

Tulsa, Ok, Us

Create and maintain web applications as needed.All applications were created using HTML, CSS, PHP, and MySQLCreated and maintained a solution for registering students for Apartment-based housing. Online version of application had to output exactly like the paper application. This system was used each semester and would have major policy and procedure updates each timeCreated a basic program to help link students that might need a roommate for their housing situation. This program gathered basic data about student’s lifestyle and allowed others to search for compatible people.