Nurul Farisah Shamsul Kahar Email & Phone Number

Singapore

Singapore, Singapore

• Negotiate cost and manage relationships with suppliers to ensure cost-effectiveness and support for orders.•Coordinate and manage various activities related to stock, bins, leadtime and customization requests.•Monitor and expedite shipments, and manage backorders and stocks allocation.•Collaborate with sales, assets, finance, and trade compliance teams to ensure accuracy and compliance with regulations.

Singapore

Customer Service RepresentativeAssigned to Government Project during my time here in TDCX • Helpdesk AgentOffering as first point of contact resolution for inbound calls received. Document all calls with the mindset of being able to resolve all inquiries within first call resolution • Reporting to Team Lead • Manage and resolve customers inquiries.• Provide Customer with full information and also manage in a timely manner as per the Service Level Agreement for the project.• Identify and escalate priority issues and Document allcalls in to the CRM system.• Maintain Quality Assurance by adhering to company standards and achieving company KPI’s🏆 October 2020 we had an Halloween Video Competition whereby we manage to have won 1st Place Roles Played in this Production : • Creative Director • Actress • Make Up Artist • Video Editor🏆 November 2020 as part of company initiative to #BeMore took part in their Be More Challenge to create a 7s Video placed in the Top 10 entries

2 Kallang Sector

Customer Service RepresentativeAssigned to Billing Department• Helpdesk AgentOffering as first point of contact resolution for inbound calls received. Document all calls with the mindset of being able to resolve all inquiries within first call resolution • Reporting to Team Lead • Manage and resolve customers inquiries.• Provide Customer with full information and also manage in a timely manner as per the Service Level Agreement for the project.• Identify and escalate priority issues and Document allcalls in to the SAP system.• Maintain Quality Assurance by adhering to company standards and achieving company KPI’s

51 Cantonment Road

In Charge of Marketing & Digital Marketing Collaterals.- Social Media Marketing (IG)- Email Marketing (MailChimp)Prepare weekly newsletters for members of the gym via MailChimp & Social Media postings for Festive Occasions.Content Strategy for IG Page , Collaborations, Events & Roadshows Attended and Marketing Proposal for the companyAs a manager prepared monthly schedules and rosters conducting of weekly performance meeting for improvement of operations.Designed Company’s SOP for new onboarding of Staffs and training of new staff to adapt into the company regarding operational procedures.Ensuring that the gym Supplies doesn’t run out and well kept to keep up with the gym Standards.

51 Cantonment Rd

As a Customer Service Representative at E’s FitnessWe’re Required Handle Front Desk Duties.Meeting Client’s First Hand both Existing & New / Potential Clients at a Boutique Gym we’re Required to Maintain our Standards to provide a Delightful & Memorable Experience / First Impressions to the Clients.• Administrative Duties this includes : - Checking In & Out of Members - Updating POS Machine of any New Products - Taking Down Minutes of Meeting• Cashiering Duties• Miscellaneous Duties - Laundry Of Gym Towels - Purchasing of Essentials such as Soap / Shampoo • Sales Representative During my experience here when conducting Sales, is pointing the right Direction to the Right Trainers plays a huge role.Understanding their Fitness Goals and their determination we will be conducting a Body Analysis for the customers and understanding what their Fitness Goals are we will pair them with the right Trainers in their Niches for them to be in touch - It is Essential, to have knowledge in the Sports Industry in order to provide best advice to the clients to serve them also with sincerity of the heart and passion for the Sport

50 Kallang Pudding Rd

This is where i’ve gained most valuable experience, Cèst Moí was an extension to Camtec Marketing Services where they curated specially Make Up for Kids.During my time here, i was assigned under the Digital Marketing Team where i gained experience in Online EDMs such as Mail Chimp and reaching out to the product Niche’s to offer our Products.Despite my main role as a Sales Person allocated at different Malls at that point and also a Make Up Artist during Events & Road ShowsHighlight of my time here i’ve learnt the negotiations in Marketing as i was there Behind the Scenes with Anna Belle Francis the General Manager at the time. Here was when i made my first 10K sales during a Road Show held at MBS.

Sports And Wellness Diploma, Sports Studies

My journey in RP was rather insightful, wasn’t a popular choice back then in 2017 but it was then recognised as ELP - short for Earn &.

Higher Nitec - Beauty & Spa Management Certificate, Beauty And Spa Management

Activities and Societies: Touch Rugby Captain In Beauty & Spa Management, we managed to study in depth in terms of hands on Therapy.

O Levels

Activities and Societies: Netball, Librarian Participated in Netball from 2011 - 2012 Competed in East Zone, position WD (wing defence)