As an experienced IT Infrastructure Engineer Staff, I bring a wealth of knowledge and expertise to effectively manage and maintain various aspects of the company's IT infrastructure. With a strong networking, hardware troubleshooting, and system administration background, I am skilled in providing end-to-end support to internal users and remote teams. From registering and enrolling new employees using biometric technology to investigating and resolving user log concerns through the utilization of biometric systems, CCTV, and timesheet logs, I am adept at ensuring the smooth operation of IT systems. Additionally, I possess proficiency in assembling, disassembling, troubleshooting, and repairing hardware devices such as desktop computers, laptops, and printers. Moreover, I am well-versed in network configuration, including installing and configuring network switches and access points, such as Ruckus and Aruba, to maintain seamless and stable network connections. Furthermore, I am knowledgeable in managing server devices, including UPS, NAS, and SAN storage, as well as firewall management, policy implementation, and monitoring of bandwidth consumption. With experience in DHCP server management, IP address assignment, and Active Directory user and computer administration, I have a comprehensive understanding of core IT systems and operations. Overall, I am committed to delivering reliable and efficient IT infrastructure solutions to drive organizational productivity and success.