- Provide functional and technical expertise to plan, analyze, define and support the implementation of ServiceNow products or group of applications.- Facilitate impact assessment efforts in producing and reviewing estimates and solutions for client work requests.- Design, build and configure ServiceNow applications.- Work with an agile mindset to create value across ServiceNow projects of multiple scopes and scale.- Apply innovative ideas to drive automation.- Drive the delivery of outputs according to agreed schedules and specifications.- Combine business acumen and analytic insight with programming skills to design, develop, configure, build and support ServiceNow applications to meet specific requirements.- Develop ServiceNow application code, working through each sprint based on agreed stories – turning user requirements into testable product.- Implement, test, and deploy ServiceNow solutions using best practice software engineering and ITIL methodology.- Identify and solve issues and incidents within multiple components of the ServiceNow platform.- Perform thorough impact analysis and testing for ServiceNow patching and platform upgrades.- Raise issues and risks proactively, providing recommended solutions and mitigations.- Produce required deliverables and documentations according to defined standards.

- Provide functional and technical expertise to plan, analyze, define and support the implementation of ServiceNow products or group of applications.- Facilitate impact assessment efforts in producing and reviewing estimates and solutions for client work requests.- Design, build and configure ServiceNow applications.- Work with an agile mindset to create value across ServiceNow projects of multiple scopes and scale.- Apply innovative ideas to drive automation.- Drive the delivery of outputs according to agreed schedules and specifications.- Combine business acumen and analytic insight with programming skills to design, develop, configure, build and support ServiceNow applications to meet specific requirements.- Develop ServiceNow application code, working through each sprint based on agreed stories – turning user requirements into testable product.- Implement, test, and deploy ServiceNow solutions using best practice software engineering and ITIL methodology.- Identify and solve issues and incidents within multiple components of the ServiceNow platform.- Perform thorough impact analysis and testing for ServiceNow patching and platform upgrades.- Raise issues and risks proactively, providing recommended solutions and mitigations.- Produce required deliverables and documentations according to defined standards.

- Build Salesforce applications using Apex and Visualforce and leverage the full capabilities of the Salesforce platform to support the company's programs.- Create/modify existing controllers, controller extensions, and triggers across all platforms.- Develop highly interactive UI using Visualforce, JavaScript and JQuery technologies.- Develop custom applications using Salesforce. com and integrating salesforce.com with other systems- Apply best practices and design patterns of best-of-breed applications developed on the Salesforce. com platform- Gather, analyze and document functional and technical requirements for new projects, enhancements to existing solutions and production issues reported by end users

• Working towards creating a positive environment and improve user experience online.• Managing and safeguarding content effectively on digital platforms.• Understanding and remaining up-to-date with client policies and guidelines.• Resolving inquires according to defined policies and procedures.