Neil C.

Neil C. Email and Phone Number

Product @ Zendesk @ Zendesk
Neil C.'s Location
San Diego, California, United States, United States
Neil C.'s Contact Details
About Neil C.

I am a listener. I am an advocate for both my customers and the brand I represent. I am a builder. As a Product Manager, I excel in developing data-driven solutions that deeply connect with customers. My career is marked by a dedication to bridging technology and user needs, crafting seamless and compelling experiences. My diverse background across multiple sectors informs my unique approach, consistently focusing on optimizing usability and user satisfaction. Regardless of my role, my objective is clear: to deeply understand my customers, forge enduring relationships, and consistently deliver solutions that create lasting value.

Neil C.'s Current Company Details
Zendesk

Zendesk

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Product @ Zendesk
Neil C. Work Experience Details
  • Zendesk
    Sr. Product Manager - Reliability
    Zendesk Sep 2023 - Present
    San Francisco, California, Us
    Building products to improve UI/UX related to incident comms, error telemetry data consumption, and uptime transparency.Key technologies supported: Datadog, Prometheus, OpenTelemetry, Pagerduty, AWS, Snowflake, Looker
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  • Zendesk
    Sr. Product Manager - Foundation Analytics
    Zendesk Apr 2021 - Sep 2023
    San Francisco, California, Us
    Served as the Lead PM for our Platform Data Architecture initiative, which unified data products supporting analytical workloads and domains for both internal and external use cases into a common framework and tech stack. Key technologies/platforms in use: AWS (S3 Data Lake, Athena, Quicksight, Sagemaker), Spark, Airflow, Datahub (Acryl), Kafka, MySQL, Hadoop, Maxwell (CDC)
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  • Zendesk
    Sr. Customer Success Executive
    Zendesk Sep 2018 - Mar 2021
    San Francisco, California, Us
    Led change management initiatives to drive adoption of Zendesk products and solutions with Zendesk's top spending Enterprise customers. Identify/build value story around extensibility use cases and leverage platform APIs to drive integration projects regarding customers' technical ecosystems. Consulted on technical/business customer experience initiatives for both internal and external use cases. Used rich analytics platform to demonstrate ROI, support TCO value story, and mitigate churn & contraction. Produced and delivered quality presentations to showcase customer growth, trends, and product/industry maturity. Manage cross-functional internal relationships to leverage relevant just-in-time resources needed. Represented Zendesk at thought leadership events (e.g. industry panels, event keynotes).
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  • Guild Mortgage
    Loan Officer/ Crm Specialist (Side Hustle)
    Guild Mortgage Jul 2021 - Dec 2023
    San Diego, California, Us
    Concentrated on establishing local real estate referral partnerships, collaborated with a team led by a top lender to enhance national lead generation efforts, and provided support in training and onboarding staff to Guild’s CRM.
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  • Oracle
    Sr. Enterprise Customer Success Manager - Cx
    Oracle Sep 2015 - Aug 2018
    Austin, Texas, Us
    Effectively managed day-to-day operations and strategic initiatives for marquee enterprise clients, driving revenue growth through adoption, new use case identification, and fostering strong client relationships across organizational levels.
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  • Trinet
    Regional Sales Consultant
    Trinet Apr 2014 - Sep 2015
    Dublin , Ca, Us
    Provide customized Benefits and HR solutions for Medium Sized Businesses with a combination of Fortune 500 level benefits, shared liability, and class leading Human Capital Management support delivered through an Oracle/Peoplesoft SaaS platform.
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  • Monster Worldwide
    Principal Account Manager
    Monster Worldwide Sep 2008 - Mar 2014
    Weston, Ma, Us
    Work directly with my clients to understand their human capital needs and subsequently assist in the development and implementation of recruiting and employment technology and branding strategies. This is deployed through the multiple spectrums of available technologies and include cloud data management, job boards, applicant tracking systems, HRIS, social media, SEO and custom employment branding products.
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  • Monster Worldwide
    North American Diversity & Inclusion Council; Chair Of Workplace Committee
    Monster Worldwide May 2009 - Sep 2010
    Weston, Ma, Us
    As the chair of the Workplace Committee on Monster's North American Diversity council I was responsible for the leadership and development of initiatives that relate to the communication and education regarding the concepts of Diversity & Inclusion to the North American employee base. Under the guidance of Monster's Senior Executive Management, our projects further developed the knowledge base of our emloyees and increased the respect and value of a diverse workforce where differences are celebrated.
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  • On Q Financial, Inc.
    Loan Officer
    On Q Financial, Inc. Feb 2008 - Sep 2008
    Scottsdale, Az, Us
    Provided residential financing options for prospective home buyers.
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  • Ctx Mortgage
    Loan Officer Assistant
    Ctx Mortgage Feb 2007 - Feb 2008
    Us
    Supported 2 Loan officers focused on residential mortgage financing primarily focused on builder relationships. Responsible for lead management, taking applications, prequalification, preparing files for processing, and all customer updates.
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  • Centex Homes
    New Home Construction Manager/ Warranty Rep.
    Centex Homes Jun 2005 - Feb 2007
    Dallas, Tx, Us
    Managed all aspects of back-end construction projects in a new home community once rough-in was complete through the final homeowner walkthrough. On average managed 15-20 homes in the active build cycle. Responsible for managing schedules, maintaining trade relationships, paying trades, and managing communications with city/county inspectors.Supported 1,200+ homes in active warranty period after a new home purchase. Responsible for diagnosing warranty concerns and coordinating timely, cost-effective repairs with minimal inconvenience to homeowners.
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  • Mga Interiors & Graphics
    Graphics Installer
    Mga Interiors & Graphics Jan 2004 - May 2005
    Installed custom artwork, built-ins, and signage in customer business locations including corporate offices, museums, remote sales offices, and retail spaces. When not in the field on an install, worked in the graphics production department on customer framing, vinyl cutting, sandblasting, painting, and other custom signage production tasks.
  • Shogun Japanese Restaurant & Sushi Bar
    Server/ Bar Tender
    Shogun Japanese Restaurant & Sushi Bar Aug 2003 - Dec 2003
    Serve Japanese food and beverages
  • The San Diego Union-Tribune
    Door To Door Salesperson - Newspaper Subscriptions
    The San Diego Union-Tribune Dec 1997 - Jul 2003
    San Diego, Ca, Us
    Sold newspaper subscriptions door to door. Trained all new hires and ran my own crew during the summers when I was out of school.
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Neil C. Education Details

  • San Diego Mesa College
    San Diego Mesa College
    Management And Operations

Frequently Asked Questions about Neil C.

What company does Neil C. work for?

Neil C. works for Zendesk

What is Neil C.'s role at the current company?

Neil C.'s current role is Product @ Zendesk.

What is Neil C.'s email address?

Neil C.'s email address is ne****@****ter.com

What schools did Neil C. attend?

Neil C. attended San Diego Mesa College.

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