Nik Fedoseyenko Email & Phone Number

Digital Innovation, turnkey solutioning, process optimization and enterprise automation.

Lodeware Market Development Funds (MDF) Management Solution build on BMC Helix and offered via SaaS.RTEGRAL rebranded as LODEWARE

• Contract with Rapid Technologies. BMC Consultant/Developer on multiple projects and tasks.National Oilwell Varco, Inc.
• BMC Atrium CMDB health check and IT Asset management data quality review and cleanup.
• Atrium Integrator CMDB and Asset attributes loading jobs review and updates.
• Normalization jobs tuning.
• Reconciliation rules and jobs alignment.
• Foundation data load jobs review, Site and people onboarding workflow updates along with disposition and decommission processes updates.

• Contract with Nextgen Technologies, Inc, Consultant for PayPal, Inc.Configuration Management Database (CMDB) and IT Asset Management implementation efforts utilizing industry leading BMC Remedy platform, BMC Atrium.
• Phased ADDM and SCCM integration to CMDB.
• Migration of custom IT Asset Management to CMDB.
• Atrium Integrator jobs and Reconciliation rules.
• CMDB health, data quality, audits and reports.
• Product catalog updates and best practices alignment.

• Contract with Rapid Technologies, Consultant for National Oilwell Varco, Inc CMDB and IT Asset Management implementation project.
• Provided BMC Remedy, Atrium Integrator and Atrium CMDB subject matter expertise aligned with best practices and technique bringing asset lifecycle, usage, CI specific and warranty data from multiple data sources.

• Consultant for DB Schenker, Global IT Service Management processes and tool implementation.Global, multi-locale ITSM implementation for 60k+ users spread out over 160 countries utilizing industry leading BMC Remedy IT.
• Service architecture, design, implementation, integration, customization and support. Multi environment BMC Remedy platform in High Availability(HA) server group, tailored to meet global and services centric customer.
• Implemented and remotely supported BMC Remedy ITSM platform along with underlying software (OS, Tomcat, SAP Business Objects BI Platform and IIS), back end Microsoft SQL database fail-over cluster in Prod/QA/Dev farms.
• Schenker Deutschland AG ITSM Remedy on-Demand (ROD) instance support, customization and integration.
• Schenker Deutschland AG successful migration from ROD to Remedy on-Premise (ROP)intermediate environment in preparation for joining to Global Remedy ITSM implementation.
• Remedy proof of concept planning, preparation, implementation, evaluation andperformance analysis in virtual and physical environments to facilitate initial solutionvalidation in preparation for global ITSM processes.

Englewood, CO, US

• Consultant for Catholic Health Initiatives.CHI Asset Management implementation effort, aligned with ITIL best practices, utilizing industry leading BMC Remedy Action Request System (ARS), BMC Atrium Configuration.
• Provided subject matter expertise in integration of various systems with BMC Remedy AR System, BMC Atrium CMDB and ITSM.
• Integrated with systems such as SCCM, SOLARWINDS, Lawson, CDW ASN feeds and others allowing close CMDB reflections of actual runtime infrastructure environment.
• Mobile Reach asset tagging pilot.
• BMC Atrium Discovery and Dependency Mapping (ADDM) pilot and implementation initiative.
• Build and implemented CHI IT Asset Procurement Requisition Request application allowing Lawson IT catalog and ad hoc IT ordering integrated with BMC Remedy platform and fulfilling into ITSM for processing.

Huntsville, Alabama, US

• Contractor for US. Geological SurveyLead development, customization, integration, optimization, maintenance, and upgrades of BMC Remedy Action Request (ARS) System implementation with BMC Atrium CMDB, ITSM, RKM, SRM.
• USGS Remedy implementation project which led to successful migration from HEAT to BMC Remedy Action Request System 7.1, ITSM 7.0.3, RKM 7.2, SRM 2.2, SLM 7.0.3 and Analytics 2.5.
• Implemented custom Customer Satisfaction Survey and migrated from external survey provider.
• Build ITEM 2010 Registration, ePMR Discovery Survey, HRWR Request and USGS Firewall Request applications hosted on BMC Remedy ARS development platform.
• Build application for presenting FrontRange HEAT 7.2 back end database through BMC Remedy interface for historical review.
• Successfully migrated, in 2010, to BMC Remedy Action Request System 7.5, ITSM7.6, RKM 7.5, SRM7.6, SLM7.6 and Analytics 7.6. Migrated existing RKM articles, Incidents, Service Requests, Work Logs and Audit Logs to.

• Contractor for Bureau of Land Management, Department of the Interior.Administered BMC Remedy Action Request System with ITSM 7.0.1, L&RPO Reporting and Corporate Metadata Repository (CMR) applications for 13000.
• Successfully migrated, in 2005, to AR System 6.0.3 on Microsoft Windows 2003, SQL 2000 and Help Desk 5.6 Enterprise from Remedy 4.0 on AIX, Informix DB, mid-tier 4.0 on IIS 5.0 and Help Desk Application 4.0 along with.
• Migrated one of the BLM offices from HelpStar service desk solution to BLM bureau wide Remedy implementation. Archived HelpStar tickets in to Remedy custom form.
• Customized Help Desk 5.6 and Asset Management applications to meet bureau complex needs.
• Build and supported custom applications as an effort to combine various custom databases and spreadsheets onto single high availability system.
• Successfully migrated, in 2007, to BMC AR System 7.0.1, CMDB2 and highly customized ITSM 7.0 from AR System 6.0.3 and Help Desk application 5.6.Other duties:As a member of the NOC SA team, I provided technical support.